Enterprise Software: Page

TechSee Smart uses AI vision to aid contact center support

TechSee Smart aids live agents in contact centers by using AI and deep learning to analyze customer product images, identify issues and guide customers through the resolution process.

By Sabrina Polin • July 15, 2019

Amazon’s fastest growing occupations list raises questions

Amazon's plan to upskill its workforce cites high-growth occupations such as data scientist and what it calls data mapping specialist. But its claims about growth may be off.

By Patrick Thibodeau • July 15, 2019

How can organizations address VoIP security threats?

An unguarded VoIP system could be vulnerable to attack. Learn what security measures can help prevent VoIP security threats from affecting your organization.

By Carrie Goetz • July 15, 2019

A quick look at deviceTRUST, a simple conditional access tool for virtual desktop environments

deviceTRUST rides entirely on top of your existing desktop virtualization environment and is configured via Group Policy, so it can be used without any additional infrastructure at all.

By Jack Madden • July 15, 2019

Zoom security issues leave vendor scrambling

A researcher's report on a Zoom security vulnerability caused an uproar this week, ultimately forcing the video conferencing provider to apologize for its poor response to the issue.

By Jonathan Dame • July 12, 2019

How to take advantage of 3 features in Windows 1903 update

Windows Autopilot, reserved storage and SetupDiag are three new features in Windows 10. Here's how IT admins can use them for improved desktop management.

By Gary Olsen • July 12, 2019

Why perceived Citrix Cloud costs may not align with reality

Citrix is encouraging its customers to move their VDI deployments to the cloud. But the company's marketing ploys don't often mention the real costs of moving to Citrix Cloud.

By Jo Harder • July 11, 2019

Digital upskilling prepares employees for the future of work

As some industries face growing digital skills shortages, upskilling current employees and promoting a culture of learning will be crucial to keeping up with changes in technology.

By Tayla Holman • July 11, 2019

New Contentful CMS targets content delivery for retailers

Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless CMS. The offering is directed at e-commerce retailers to drive online sales.

By Sabrina Polin • July 11, 2019

How to properly set user expectations about VDI performance

VDI performance can be a problem for end users, leading to a tense relationship between them and IT staff. Here's how to set expectations to prevent these issues among others.

By Robert Sheldon • July 11, 2019

Get to know data governance tools for the enterprise

Data governance tools can address documentation gaps, data visibility and metadata management. Here are some tools that can help you along your journey.

By Reda Chouffani • July 11, 2019

Pros and cons of smartphone sensor data analysis

With the help of smartphone sensor data, IT can learn about its users' behaviors and improve operations and workflows, but collecting this data has some notable risks as well.

By Robert Sheldon • July 11, 2019

UC network management embraces automation, AI, SD-WAN

Organizations looking to simplify UC network management can implement automation tools and technology like SD-WAN and AI to streamline management workflows.

By Katherine Finnell • July 11, 2019

Employee activism challenges HR’s employee experience strategy

Employees aren't afraid to challenge their employers on workplace and social issues. That kind of employee activism may challenge HR to rethink its employee experience strategy.

By Patrick Thibodeau • July 10, 2019

Businesses use AR/VR in CRM to boost customer experience

Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward.

By Scott Robinson • July 10, 2019

Identity management strategy starts with people, not technology

Organizations have the tough job of creating an overarching view of identity inside and out of the company. One thing they should remember? Focus on people rather than technology.

By Jesse Scardina • July 10, 2019

Interop planned between Microsoft Teams, consumer Skype

The move to integrate Microsoft Teams and consumer Skype follows three years of sustained user demand for the feature.

By Jonathan Dame • July 10, 2019

Celonis co-CEO on impact of digital transformation on jobs

Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready to adapt, according to Celonis co-CEO Alex Rinke.

By Jim O'Donnell • July 10, 2019

How mobile threat defense integrates with and improves UEM

Though many organizations have either UEM or EMM, mobile threat defense tools aren't as widely adopted. IT can improve mobile security with these tools' monitoring and policies.

By John Powers • July 10, 2019

Remote work elevates the importance of UC mobility

A successful UC mobility strategy caters to remote workers, takes advantage of mobile-first applications and incorporates video communications.

By Micah Levine • July 10, 2019

A technical introduction to Citrix Cloud Federated Authentication Service

Citrix just released Cloud-Enabled Federated Authentication Service (FAS) in Tech Preview. Jo Harder delves into federation to help you determine if and how this new feature may benefit you.

By Jo Harder • July 10, 2019

OpenText cloud editions to replace on-prem apps

OpenText cloud editions are on the way for on-premises apps, including content services, AppWorks, security and business apps.

By Don Fluckinger • July 9, 2019

Nintex Sign powered by Adobe available for SharePoint users

With this update, SharePoint 2013, 2016 and 2019 enterprise users have access to Nintex Sign powered by Adobe Sign for native e-signatures, in addition to other Nintex Sign updates.

By Tanner Harding • July 9, 2019

OpenText-Google partnership expands due to Anthos

OpenText invests heavily to support Google Cloud migrations in the wake of Google Anthos container environment introduction earlier this year.

By Don Fluckinger • July 9, 2019

Lakeside SysTrack 9 asks the question: How is automation changing your helpdesk?

Lakeside is building on their analytics and AI strategy with more reactive and proactive monitoring and healing capabilities in Lakeside SysTrack 9, which is new and GA today.

By Jack Madden • July 9, 2019