Enterprise Software: Page

VMware Boxer’s new FastSync tech could usher in a better third-party email experience

Jon Towles explains how VMware Boxer uses key escrow to solve this long-time problem in a thoughtful and secure way.

By Jon Towles • July 9, 2019

The right leader, team crucial for digital CX strategy success

Having the right team in place can ensure digital CX success. Here are some leadership and team roles that organizations should consider when creating a plan.

By Robin Gareiss • July 8, 2019

Why is video interoperability a challenge?

Learn why video calls don't have the same level of interoperability as voice calls, and what challenges the lack of video interoperability presents for organizations.

By David Maldow • July 8, 2019

Google Safe Browsing can differ between desktop and mobile. Why?

Google continues to address security issues, but their blacklist service, Google Safe Browsing, doesn’t provide equal protection for desktop and mobile.

By Kyle Johnson • July 8, 2019

Contact center AI: Agents may be training their replacements

The goal for software developers training sophisticated agent-assist AI tools for contact center software platforms could be 'superbots' far smarter than today's chatbots.

By Don Fluckinger • July 3, 2019

The biggest 2020 workforce issue may be Medicare for all

Adoption of universal healthcare, or Medicare-for-all-type plans, may make retaining employees and recruiting a lot harder, according to Dan Schawbel, research director at Future Workplace.

By Patrick Thibodeau • July 3, 2019

Microsoft to push Teams desktop app to existing Office 365 accounts

Microsoft plans to auto-install the Teams desktop app on Windows devices linked to existing Office ProPlus accounts, an escalation of its push for Teams adoption among Office 365 users.

By Jonathan Dame • July 3, 2019

CloudEngage updates personalization platform, chat feature

The new generation includes upgrades to its segmentation capabilities. CloudEngage's chat product has also been upgraded to save visitor details for personalization.

By Tanner Harding • July 3, 2019

What are the challenges of unified communications security?

Unified communications security can be disjointed, as different apps are open to different attacks. A strong UC security roadmap should address three areas.

By Kevin Tolly • July 3, 2019

Go beyond UEM security to prevent mobile attacks

UEM tools provide a baseline of mobile security functions, but to prevent mobile attacks, IT should add a mobile threat defense tool to its security repertoire.

By Jack Gold • July 2, 2019

How to overcome digital transformation in finance challenges

Companies like Bishop-Wisecarver and Convergint are facing challenges with employees and data while digitally transforming finance, but they're also discussing how to overcome them.

By Linda Rosencrance • July 2, 2019

Hootsuite teams up with Yext for online review management

Yext's management platform for businesses' online reviews is now available in the Hootsuite dashboard, following an integration between the two companies.

By Tanner Harding • July 2, 2019

Hybrid video conferencing architecture bridges on premises, cloud

Organizations that keep their video conferencing architecture on premises for investment or security reasons can gain the benefits of the cloud with a hybrid approach.

By David Maldow • July 2, 2019

ERP reporting tool brings real estate firm closer to its data

Spreadsheet Server from Insightsoftware saves a real estate management firm time creating reports from its operational ERP system data and improving reporting processes.

By Jim O'Donnell • July 2, 2019

Details on Slack outage scarce

The Slack outage on Friday was the app's fifth significant connectivity incident of 2019. The company is so far declining to go into detail on its cause.

By Jonathan Dame • July 2, 2019

How to troubleshoot the blue screen of death for Windows 10

The blue screen of death is never a pretty sight. Learn how to troubleshoot and fix this dreaded issue in Windows 10, using a variety of different methods and tools.

By Gary Olsen • July 2, 2019

5 Windows 10 shortcuts for desktop administrators

Admins who manage Windows 10 desktops are often overwhelmed with tedium. Here are five keyboard shortcuts for Windows 10 that can make a desktop admin's job easier.

By Stephen Bigelow • July 2, 2019

Getting to the payoff of digital transformation in HR

A successful move to a corporate digital environment requires careful planning and a realistic roadmap. HR leaders can pave the way by first getting clear about their vision.

By Katherine Jones • July 2, 2019

Autonomous, self-service technology can’t replace human touch

Self-service and autonomous technology can be found in any number of businesses, including hospitals, restaurants and retail -- but they are not a substitute for human interaction.

By Albert McKeon • July 1, 2019

What does IT need to know about VDI web browsers?

End users can easily access their virtual desktops and applications through any supported HTML5 web browser. Learn about the pros and cons of using VDI and web browsers together.

By Robert Sheldon • July 1, 2019

Brush up on your knowledge of speech technology terms

Vocal commands are one way speech technology is making its way into business applications and services. This mini glossary will refresh your knowledge of speech technology and some of its use cases.

By Micah Levine • July 1, 2019

Microsoft OneDrive Personal Vault aims to secure online files

Nervous about putting your most sensitive or important files in the cloud? Microsoft's answer is an added layer of security for OneDrive users called Personal Vault.

By David Needle • July 1, 2019

New Serendipity Labs streaming platform LINC launches

Serendipity Labs launched LINC to provide its users a virtual way to reach a global audience on any device through video streaming and content distribution.

By Tanner Harding • July 1, 2019

4 Windows 10 management tools to troubleshoot desktops

Windows 10 administrators can take up a lot of time setting up desktop deployments and troubleshooting applications. Consider these four Windows 10 management tools to ease that process.

By Yuuki Nishida • July 1, 2019

IT and staffing strategies for CFOs in digital finance

For a successful digital transformation in finance, CFOs need IT staff support to select and implement the right technology and advanced analytical and data training for employees.

By Tony Kontzer • July 1, 2019