Enterprise Software: Page

IT pros discuss challenges of a workspace platform deployment

The benefits of workspace platforms are well established, but the process of deploying a workspace can lead to logistical issues and more work for IT professionals.

By John Powers • June 25, 2019

Enosix CMO, who branded SAP Leonardo, talks martech strategy

Shawn Reynolds, the former architect of SAP's Leonardo AI brand, moves to SAP-Salesforce integrator Enosix. He discusses marketing strategy in this age of overwhelming martech choices.

By Don Fluckinger • June 25, 2019

New upgrades added to Ujet customer service platform

Ujet has added a handful of new features, such as workforce management, quality management and CRM to its Customer Support Platform.

By Tanner Harding • June 25, 2019

Growth of external workforce brings new tech, new concerns for HR

The growth of the external workforce may be getting ahead of HR's ability to manage it. That raises security issues, including determining whether workers are who they say they are.

By Patrick Thibodeau • June 25, 2019

Raspberry Pi 4: Now the ultimate cheap thin client?

It has a lot more under the hood, and it’s still inexpensive.

By Kyle Johnson • June 25, 2019

Acquia Content Cloud is here, in private beta version

Acquia Content Cloud is a cloud-based headless content management system built on Drupal. The content-as-a-service product is only available in private beta.

By Sabrina Polin • June 24, 2019

IT takes the good with the bad in Windows 10 1903 update

Windows 10 updates have never been easy, but Microsoft is finally listening to its customers' woes. Here's what IT pros like and dislike about Microsoft's latest Windows 10 update.

By Erica Mixon • June 24, 2019

HR execs express anxiety, interest about AI in HR

There are some 22,000 people at the annual SHRM conference in Las Vegas. It's HR's biggest gathering, and it's becoming more of a technology conference, thanks to AI.

By Patrick Thibodeau • June 24, 2019

Collaboration culture and technology drive meeting room trends

The meeting room experience is all about collaborative work. Learn how new video and productivity tools are influencing meeting room trends.

By Micah Levine • June 24, 2019

The evolution of call centers to experience centers

The call center has evolved over the years, moving from phone-based systems to multichannel contact centers. The next move is toward a customer experience center.

By Scott Sachs • June 24, 2019

$35 Raspberry Pi 4 Model B brings power, 4K and faster CPU

The Raspberry Pi 4 brings significant upgrades from the previous version, according to the vendor, such as multiple memory capacities to choose from and 4K support.

By Sabrina Polin • June 24, 2019

How do you support UC network security?

Many elements can put your UC network at risk, from unsecured information to DoS attacks. Learn five ways to thwart would-be attacks and protect your UC services.

By Kevin Tolly • June 24, 2019

IT’s guide to Windows 10 Enterprise 2019 LTSC

The Windows 10 Enterprise 2019 LTSC release includes a number of new management capabilities. IT administrators should be aware of the new features and enhancements.

By Robert Sheldon • June 24, 2019

Google Cloud Print – A poor man’s printing solution, or is it?

Bas van Kaam’s printing series continues with one of the less-discussed options.

By Bas van Kaam • June 24, 2019

Benefits and challenges of blockchain food supply chain growth

Using blockchain in the food supply chain may improve consumer safety, but experts say reluctance from suppliers and a lack of viable use cases are preventing widespread adoption.

By Pam Baker • June 21, 2019

How can RPA improve content management?

Many vendors use RPA to complete various content management tasks including Grammarly, BuzzBuilder Pro and Mailchimp. Learn how you can use RPA to enhance your automated processes.

By Scott Robinson • June 21, 2019

Startup applies AI in hiring to contracting niche

AI is gaining ground in recruiting, hiring and now in contracting. A London-based firm provides some insight about what the future may hold in contracting for niche markets.

By Patrick Thibodeau • June 21, 2019

Salesforce Customer 360 promises will be clearer in 2020

Salesforce expects to show off what customers are doing with Customer 360 at its next Connections conference in 2020, along with some new integrations.

By David Needle • June 21, 2019

Challenges lie ahead following Slack public offering

Following Slack's public debut, analysts say the company needs to boost enterprise sales and retool third-party integrations to attract users who aren't as tech-savvy.

By Jonathan Dame • June 21, 2019

Evaluate your current HRMS software before buying a new system

Replacing HRMS software can be expensive and time-consuming, but it isn't your only option. Review your current system first to see if -- and how -- it can be salvaged.

By Eric St-Jean • June 21, 2019

Best practices for creating chatbot scripts

The rules of good chatbot scripting are similar to those of application coding. Here are some best practices to creating a chatbot that users will approve.

By Scott Robinson • June 21, 2019

Navigate Intune app deployment for mobile devices

With the right Intune app deployment methods, IT can manage its Android and iOS users' apps, but the practices are different depending on the OS and the type of mobile apps.

By Peter Daalmans • June 21, 2019

Ada looks to improve chatbot handoff with AI-powered Ada Glass

To improve chatbot customer experience, Ada introduced Glass to its platform. Ada Glass connects customers with live agents directly within Ada's interface, according to the vendor.

By Sabrina Polin • June 20, 2019

Are you ready to adopt cloud video conferencing?

Video is an important tool for enterprises looking to support dispersed employees. Take this quiz to see how much you know about cloud video conferencing.

By Micah Levine • June 20, 2019

Assist acquisition advances Conversocial chatbot service

Conversocial had rudimentary chatbots before acquiring Assist earlier this year, but now can deploy chatbots to take on more sophisticated customer engagements.

By Don Fluckinger • June 20, 2019