Enterprise Software: Page

10 Citrix Synergy 2019 sessions to attend

This year's Citrix Synergy in Atlanta will host a variety of sessions for attendees. Before you attend in May, craft a session schedule that fits your needs.

By Erica Mixon • April 22, 2019

UCaaS vs. CCaaS: Weighing communications architecture integrations

More organizations have a need to integrate UCaaS and CCaaS to support office and contact center workers. Two elements, in particular, will affect integration options.

By Jon Arnold • April 22, 2019

BlackBerry Messenger to shut down, paid version available

The original encrypted BBM app will no longer be available as of May 31 as BlackBerry and Emtek go their separate ways, though the subscription enterprise version is now available.

By Tanner Harding • April 22, 2019

How Google manages Chrome extensions without manually white/blacklisting each one

The key is to make policies based on permissions or runtime actions, not manually whitelisting each one.

By Kyle Johnson • April 22, 2019

Diversity in hiring a key to eradicating AI bias

HR is turning to AI systems to help rank and sort job candidates. But the systems like these are mostly designed by men, who may unknowingly encode their own biases.

By Patrick Thibodeau • April 19, 2019

Technology can aid diversity and inclusion in HCM, with caveats

Vendors are increasingly building AI applications to be bias-free to address concerns around diversity and inclusion. The technology may help raise awareness of inequities that go beyond discrimination.

By Katherine Jones • April 19, 2019

Millennials, changing meeting priorities drive huddle room trends

The culture around meetings is changing as employees favor huddle rooms over formal boardrooms for ad hoc meetings. The shift is a result of workplace demographic and cultural changes.

By Micah Levine • April 19, 2019

Latest Windows 10 update issues cause more freezing problems

This news brief details the additional issues around the April 9 Windows 10 update as well as provides a look at Microsoft's Edge browser, built using Google's open sourced web browser Chromium.

By Jesse Scardina • April 19, 2019

4 use cases for Macs in the enterprise

Microsoft Windows is typically regarded as the go-to enterprise desktop, but IT shouldn't rule out macOS. Consider four reasons to run macOS in the enterprise.

By Ed Tittel • April 19, 2019

Epicor debuts EVA, an AI virtual assistant for ERP

Epicor users will soon be able to talk to or text their ERP systems through Epicor Virtual Agent, a new AI-based voice command UI that promises to improve productivity.

By Jim O'Donnell • April 18, 2019

Zoom IPO demonstrates power of freemium pricing

The Zoom IPO on Thursday demonstrated the strength of the video collaboration market and validated the strategy of freemium pricing.

By Jonathan Dame • April 18, 2019

As baby boomers exit, AR and VR tools help to capture their expertise

Demand for virtual and augmented reality tools is soaring, and the need to capture expertise from retiring baby boomers may be why.

By Patrick Thibodeau • April 18, 2019

Salesforce learning resources include free and paid options

While Salesforce offers a number of free and paid customer success tools to users, nonusers can also benefit through the use of Trailhead and the Trailblazer Community.

By Sarah Amsler • April 18, 2019

Add real-time customer experience to your CX strategy

At its recent CX conference, Oracle emphasized how important it will be to provide real-time CX. Users and analysts weigh in on how plausible that actually is.

By Rowena Lindsay • April 18, 2019

AI customer self-service platforms show analytical maturity

AI-enabled self-service platforms graduate from traditional customer support activities to more sophisticated methods of analyzing data on customer wants, needs and behavior.

By George Lawton • April 18, 2019

G Suite update aimed squarely at the enterprise

Google aims to make G Suite more secure and easier to use in its latest update. One expert sees the added capabilities as Google trying to match the needs of the enterprise.

By Jesse Scardina • April 17, 2019

Salesforce adds OCR, translation, AI app builder to Einstein platform

Salesforce enables no-code AI app development, as well as optical character recognition, translation and services to extend Einstein predictive modeling tools into external apps.

By Don Fluckinger • April 17, 2019

How to address the challenges of adopting AI in communications

Adopting AI can be a complex process. AI in communications can be especially challenging, but organizations can take certain steps to overcome these hurdles.

By Tsahi Levent-Levi • April 17, 2019

7 customer segmentation methods to help connect the dots

Customer segmentation is essential to marketing, enabling businesses to provide the right people with the right products -- and is a move away from bulk appeals.

By Albert McKeon • April 17, 2019

Find alternatives when Citrix Smart Scale reaches end of life

Citrix will retire Smart Scale in May 2019, and its replacement is only for Citrix Cloud customers. Here's how IT pros can find alternatives to this VDI power management tool.

By Marius Sandbu • April 17, 2019

Cisco brings Webex controls to G Suite for business

A Webex add-on will give users the ability to manage the settings of Webex meetings within G Suite for business. It's the latest in a series of integrations between Cisco and Google.

By Jonathan Dame • April 17, 2019

Evolving workplace culture boosts importance of video conferencing

The rise of remote workers has shifted workplace culture to favor video conferencing adoption when looking to increase workflow productivity.

By Micah Levine • April 16, 2019

Infor launches Infor CloudSuite for customer management

Infor has released the Infor CloudSuite CRM cloud-based application, a program for companies to track customer lifecycles, sales and marketing analytics.

By Tanner Harding • April 16, 2019

How are web conferencing and video conferencing different?

The differences in web conferencing vs. video conferencing have diminished over time. Learn how technology advancements have led to the convergence of these two tools.

By David Maldow • April 16, 2019

Phablet vs. tablet: How can IT determine which option is best?

For mobile endpoints, IT must determine the best choice of phablet vs. tablet. IT should examine the strengths and weaknesses of each device type before making a choice.

By Jack Gold • April 16, 2019