Enterprise Software: Page

Contact center outsourcing: What businesses need to know

Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns.

By Robin Gareiss • Aug. 27, 2024

How to take advantage of Copilot for SharePoint

Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation.

By Reda Chouffani • Aug. 27, 2024

Why contact centers have high turnover and how to combat it

The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution.

By Robin Gareiss • Aug. 27, 2024

Salesforce and Workday AI deal won’t disrupt ERP market

Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut.

By Jim O'Donnell • Aug. 27, 2024

What is LDAP (Lightweight Directory Access Protocol)?

LDAP (Lightweight Directory Access Protocol) is a software protocol used for locating data about organizations, individuals and other resources, such as files and devices, on public and corporate networks.

By Alexander Gillis, Cameron Hashemi-Pour • Aug. 27, 2024

5 top talent retention strategies

Talent retention can be challenging, but strategies like employee development and flexible work arrangements can keep employees from seeking other opportunities. Learn more.

By Carolyn Heinze • Aug. 26, 2024

How does DMARC affect email marketing?

Marketers must prepare for DMARC to ensure their emails reach customers' inboxes -- rather than their spam or junk folders -- and to build trust between consumers and the brand.

By Griffin LaFleur • Aug. 26, 2024

What is employee self-service (ESS)?

Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related functions that were once largely paper-based, or otherwise maintained by management, administrative or HR staff.

By Rahul Awati , Shaun Sutner • Aug. 23, 2024

What is podcasting?

Podcasting is the preparation and distribution of digital audio files to the computers of subscribed users using Really Simple Syndication (RSS) feeds.

By Rahul Awati , Ben Lutkevich • Aug. 23, 2024

Salesforce GenAI, data tools likely major Dreamforce themes

We read the tea leaves of Salesforce's summer product releases, executive interviews and Winter '25 release notes to figure out what's coming at Dreamforce.

By Don Fluckinger • Aug. 22, 2024

Understanding how the Copilot+ PC program uses AI

Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with.

By Robert Sheldon • Aug. 22, 2024

Are virtual machines safe for end users?

Virtual machine security is a complicated topic because there are many factors that can determine their security posture. Learn how to evaluate these factors.

By John Powers • Aug. 22, 2024

Importance of data analytics in manufacturing and use cases

Data analytics can help manufacturing leaders make more informed decisions when planning for the industry's future. Learn about analytics' importance.

By Paul Maplesden • Aug. 22, 2024

Personalized pricing explained: Everything you need to know

Personalized pricing is a strategy that sets different prices for the same product based on a customer's purchase history, location and browsing behavior.

By Griffin LaFleur • Aug. 22, 2024

Over 50% of job decline from high-tech employment sectors

Job occupations that lead in high-tech employment take the largest hit in the U.S. government's revision of employment data.

By Patrick Thibodeau • Aug. 21, 2024

What is Open Platform Communications (OPC)?

Open Platform Communications (OPC) is an interoperability standard for secure data exchange in industrial automation and other areas.

By Robert Sheldon , David Essex • Aug. 21, 2024

4 information governance challenges and how to overcome them

Organizations often neglect information governance in favor of more revenue-generating initiatives. This leads to challenges with information growth and fragmented systems.

By Laurence Hart • Aug. 21, 2024

How to manage today’s remote contact center agents

Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers.

By Robin Gareiss • Aug. 21, 2024

STEM education challenged by rapid technological shifts

As technology changes with increasing speed, so is the evolution of STEM education. Workforce demands are shifting toward interdisciplinary skills and lifelong learning.

By Patrick Thibodeau • Aug. 21, 2024

7 essential strategies for upskilling managers

Some people may be born with innate managerial capabilities, but most people need training. Learn more about HR's role in upskilling managers and the value of the training.

By Carolyn Heinze • Aug. 20, 2024

What is customer segmentation?

Customer segmentation is the practice of dividing a customer base into groups of individuals that have similar characteristics relevant to marketing, such as age, gender, interests and spending habits.

By Nick Barney, Alexander Gillis • Aug. 20, 2024

Assessing the competitors of Copilot for Microsoft 365

There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use.

By Gary Olsen • Aug. 19, 2024

6 enterprise content management best practices for deployment

When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security.

By Jordan Jones • Aug. 19, 2024

What is customer experience (CX) and why is it important?

Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services.

By Nick Barney, Erica Mixon • Aug. 19, 2024

What are buyer personas?

A buyer persona is a composite representation of a specific type of customer in a market segment.

By Andrew Froehlich, Nick Barney, Cameron Hashemi-Pour • Aug. 16, 2024