Enterprise Software: Page

Learn how to improve employee survey response rates

Employee feedback is a valuable tool for every organization, yet workers may not feel motivated to fill out surveys. Learn how to improve employee survey response rates.

By Carolyn Heinze • April 10, 2024

Using Power over Ethernet for UC: Pros and cons

Harnessing Power over Ethernet in unified communications deployments can pay dividends. But the technology isn't suitable for every environment.

By Venus Kohli • April 10, 2024

Zoom fatigue (virtual meeting fatigue)

Zoom fatigue, also known as 'virtual meeting fatigue,' is the feeling of exhaustion that often occurs after attending a series of virtual video meetings.

By Alexander Gillis • April 10, 2024

How do companies protect customer data?

Companies can protect customer data through various technical tools and strategies, like authentication and encryption. But some types of data need more protection than others.

By Sandra Mathis • April 9, 2024

Google releases GenAI Creative Agent for designers, marketers

Google plants its stake in the marketing and advertising vertical with a bot tuned to help creatives craft campaigns, storyboards, images and text with generative AI.

By Don Fluckinger • April 9, 2024

Google adds generative AI, video creation to Workspace

The tech giant strengthened its workplace productivity and collaboration platform with new artificial intelligence capabilities and the ability to create videos.

By Shaun Sutner • April 9, 2024

Windows XP EOL anniversary: 10 years of endpoint evolution

Windows XP EOL meant upgrading to Windows 7, but times have changed. IT pros can use the next upgrade cycle as an opportunity to reevaluate endpoints and consider DaaS or AI PCs.

By Gabe Knuth • April 8, 2024

Sendbird launches in-app business messaging, dashboard

SMS and email channels are so noisy and subject to so many regulations that in-app messaging has appeal for businesses who want a direct customer communication channel.

By Don Fluckinger • April 8, 2024

As AI expands, big tech to upskill, reskill 100M people

Cisco, Google, IBM, Microsoft and others will work to train 100 million people in digital skills by 2032. Details are lacking, however, including how this effort will be deployed.

By Patrick Thibodeau • April 5, 2024

Guide to Linux patch management

While patching desktops has some universal aspects across systems, there are specific Linux best practices that Linux administrators need to know. Here are eight important ones.

By Brien Posey • April 5, 2024

patch catalog

A patch catalog is a repository of data associated with software patches.

By Paul Kirvan • April 5, 2024

Why Alphabet might acquire HubSpot: Data, data and more data

If Alphabet were to buy HubSpot, it would come with a hefty price when interest rates are high. Experts discuss what HubSpot assets might interest Google's parent company most.

By Don Fluckinger • April 5, 2024

AI reduces the need for humans in talent acquisition

AI is reducing staff at many companies, but it's also raising questions about how far automation can go in interacting with job applicants. Recruiters bring the human element.

By Patrick Thibodeau • April 5, 2024

The ultimate guide to mobile device security in the workplace

Mobile devices provide connectivity for employees to access business data and communicate with colleagues, but these unique benefits come with specific security challenges for IT.

By John Powers • April 4, 2024

Frontline worker jobs at risk from AI surge

Experts warn that AI's ascent could disproportionately affect frontline jobs, worsening mental health and deepening the skills divide. Some workers fear obsolescence due to AI.

By Patrick Thibodeau • April 3, 2024

What is a SharePoint document conversation?

SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees.

By Scott Robinson, Reda Chouffani • April 3, 2024

AI communications features key when assessing UC vendors

UC vendors are adding more AI capabilities with each software release. What's the best way to ensure vendors' capabilities align with your goals?

By Jon Arnold • April 3, 2024

Marketing in the metaverse: What marketers need to know

The key to marketing is to stay in front of the target audience. With the evolving metaverse, companies can learn new ways to market to customers in this immersive, digital world.

By Amanda Hetler • April 3, 2024

Microsoft unbundles Teams, but change won’t affect market

Microsoft's decision to separate out Teams from its Office 365 and Microsoft 365 products might satisfy regulators, but won't change adoption trends.

By Makenzie Holland • April 2, 2024

How to plan a successful SIP implementation

A unified communications infrastructure based on SIP offers a lot of options, but it also ushers in some new complexities. Pay attention to UIs, and don't forget about security.

By Carrie Goetz • April 2, 2024

Top 4 mobile security threats and challenges for businesses

Mobile devices are a target for hackers, with several ways to steal data. These threats -- from network spoofing to phishing texts -- endanger organizations as much as individuals.

By Michael Goad • April 1, 2024

double materiality

Double materiality extends the traditional accounting principle of materiality beyond financial information to include environmental, social and governance factors.

By Sean Kerner • April 1, 2024

AWS, Google release contact center GenAI tools

AWS releases contact center workforce management features and post-call summaries powered by GenAI; Google previews its own for Contact Center AI Platform.

By Don Fluckinger • April 1, 2024

How to find the customer journey moments of truth

A moment of truth can turn a potentially positive experience into a negative one, and vice versa. Understanding moments of truth requires a complete knowledge of the customer journey.

By Beth Schultz • April 1, 2024

Creating equity for women in communications and technology

Creating a more equitable workplace starts at the top. Female IT leaders at Enterprise Connect explain how to create a culture that supports women in communications.

By Katherine Finnell • April 1, 2024