Enterprise Software: Page
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employee retention
Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a positive work atmosphere to promote engagement.
By Shaun Sutner, Pam Baker, Alexander Gillis • April 1, 2024 -
How thin client OSes fit into a virtualization strategy
How to pick the best thin client OS for an organization
Organizations that need thin clients may want to deploy thin client OSes to make management and local apps easier. Find out how to pick the right thin client OS.
By Chris Twiest • March 29, 2024 -
Emerging tech manufacturers should know
6 industrial metaverse use cases for manufacturing
Industrial metaverse use cases for manufacturing include facility design and employee training, though adoption of the technology is still in its early stages. Learn more.
By Mary Pratt • March 29, 2024 -
AI a top trend for supply chain, but experts urge caution
AI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these applications.
By Jim O'Donnell • March 28, 2024 -
Opinion
IT leaders curb GenAI enthusiasm at Enterprise Connect
IT leaders at Enterprise Connect expressed enthusiasm for GenAI experimentation in customer experience as well as circumspection that vendors should take on board.
By Brian McKenna • March 28, 2024 -
What BYOD trends will take hold in the business world?
As employees and organizations come to expect greater mobility, BYOD is an important consideration in the successful planning and execution of the remote and hybrid workplace.
By Reda Chouffani, Will Kelly • March 28, 2024 -
Avaya simplifies contact center line, inks Zoom partnership
Zoom to work natively in Avaya hardware-software work collaboration environments; Avaya revamps contact center lineup to reflect changing CX landscape.
By Don Fluckinger • March 28, 2024 -
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner.
By Esther Shittu • March 27, 2024 -
Workday’s AI lawsuit defense puts responsibility on users
Workday faces an AI lawsuit that's raising questions about HR software responsibility and liability in AI-driven recruitment. A federal judge is considering a dismissal motion.
By Patrick Thibodeau • March 27, 2024 -
Zoom spreads AI across collaboration services
Zoom's new AI-powered Workplace enters a market in which enterprises worry about the loss of data control in AI applications spreading across collaboration platforms.
By Antone Gonsalves • March 27, 2024 -
Expert Advice
Teams Rooms vs. Zoom Rooms: What’s the difference?
Both Teams Rooms and Zoom Rooms offer compelling video conferencing services, but there are important distinctions between the two.
By Andrew Froehlich • March 27, 2024 -
Learn the basics of omnichannel marketing
6 challenges of omnichannel marketing
When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency.
By Tim Murphy • March 27, 2024 -
Ultimate guide on enterprise unified communications strategy
When formulating a unified communications strategy, enterprises need to consider several key elements. This step-by-step guide helps businesses plan their UC deployment.
By Katherine Finnell, Luke O'Neill, Sandra Gittlen • March 27, 2024 -
Talkdesk releases on-prem AI contact center automation suite
Contact center as a service users have a leg up on generative AI integrations because of the nature of cloud infrastructure, but on-premises customer service will get theirs.
By Don Fluckinger • March 26, 2024 -
Digital nomad visas: 28 destinations offering them
Digital nomad visas are becoming increasingly popular, as more and more people choose to work remotely.
By Harriet Jamieson • March 26, 2024 -
Cisco releases Webex AI Assistant for office, contact center
Cisco brings AI Assistant for Webex to Enterprise Connect. Analysts break down the timing and potential for the new features available for office collaboration and contact center.
By Don Fluckinger • March 26, 2024 -
Expert Advice // How to create an effective enterprise search strategy
8 top enterprise search engines
Whether an organization wants to improve its internal or external search strategies, an enterprise search engine can help users find information and protect data more easily.
By Christine Campbell • March 26, 2024 -
Expert Advice // AI in manufacturing
4 AI use cases for quality control in manufacturing
Learn how the integration of AI and machine learning into manufacturing processes can help organizations meet quality control needs, such as defect detection and waste reduction.
By Paul Maplesden • March 26, 2024 -
Expert Advice // AI in manufacturing
5 challenges of using AI in manufacturing
Some manufacturers might find integrating AI into existing operations to be a complex process. Learn key strategies to help solve these challenging issues before implementation.
By Paul Maplesden • March 25, 2024 -
Expert Advice
12 HR AI use cases that leaders should know
AI can help HR staff carry out various aspects of operations, though HR leaders should be aware of the drawbacks of the technology as well. Learn more about some use cases.
By Eric St-Jean • March 22, 2024 -
Salesforce Field Service users get generative AI helpers
Salesforce launches Einstein 1 Field Service Edition. Field technicians get a generative AI boost to help navigate through scheduling and technical content.
By Don Fluckinger • March 22, 2024 -
Enterprise Connect 2024 brings AI reality check
The annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years.
By Katherine Finnell • March 22, 2024 -
SAP chief AI officer: Waiting on AI is the wrong strategy
SAP's first chief AI officer, Philipp Herzig, outlines the company's new AI-focused organization and underscores why companies should begin experimenting with AI technologies.
By Jim O'Donnell • March 21, 2024 -
Dell’s plan to restrict remote worker promotions might backfire
Dell's new plan to restrict promotions for full-time remote workers may lead to employee turnover. But research says remote workers have always been at a disadvantage.
By Patrick Thibodeau • March 21, 2024 -
Expert Advice // The role of diversity and inclusion in marketing
6 real-life examples of effective diversity marketing
Inclusive marketing can take many forms but always requires authenticity. Explore these real-life examples from companies like Breezit, LLYC and Stallion Express.
By David Weldon • March 21, 2024