Enterprise Software: Page

Microsoft Ignite highlights future of AI, customer success

Advancements in AI will affect businesses and customers alike. Learn about the future of AI from Microsoft Ignite's Analyst Day, and how it will affect CX and app development.

By Paul Nashawaty • Nov. 15, 2023

What IT admins and office workers get in MS 365 Copilot

Microsoft 365's Copilot assistive AI features come with a big price tag, but experts are bullish that they could return the investment to users -- and more.

By Don Fluckinger • Nov. 15, 2023

Microsoft adds more AI tools to Copilot for Sales, Service

The new capabilities let sales and service teams access customer information from apps such as a knowledge base or CRM system using natural language prompts in Microsoft platforms.

By Mary Reines • Nov. 15, 2023

app wrapping (application wrapping)

App wrapping (application wrapping) is applying a management layer to an existing mobile app. It is typically done by an organization using third-party tools. App wrapping is done to increase an app's security, manageability and analytics.

By Gavin Wright • Nov. 15, 2023

Task Manager

Task Manager, which was previously known as Microsoft Windows Task Manager, is a component of the Windows operating system (OS) that helps administrators and end users monitor, manage and troubleshoot tasks.

By Robert Sheldon, Stephen Bigelow • Nov. 14, 2023

7 Microsoft Dynamics 365 implementation issues

Microsoft Dynamics 365 presents unique implementation challenges for organizations, like data migration and customizations. Explore these challenges and strategies to solve them.

By Joel Abbott • Nov. 14, 2023

Acquia CEO on DXP’s future, content AI, acquisition strategy

After almost a year in the position, Acquia CEO Stephen Reny discusses the company's digital experience platform, and how AI and acquisitions will figure into its evolution.

By Don Fluckinger • Nov. 13, 2023

Checklist to create accessible Word documents

To better support employees and reach more customers, content teams should use this checklist to create accessible Word documents and learn key tips about alt text and font styles.

By Jordan Jones • Nov. 9, 2023

employee resource group (ERG)

An employee resource group is a workplace club or more formally realized affinity group organized around a shared interest or identity.

By Valerie Silverthorne • Nov. 8, 2023

Zendesk unveils tools for agents to improve customer service

The customer service and CRM vendor unveiled no-code tools, including a layout builder to let teams customize agent interfaces for specific roles and workflows.

By Mary Reines • Nov. 8, 2023

5 benefits of Microsoft Dynamics 365

Dynamics 365 offers a comprehensive set of cloud-based business apps to help organizations eliminate data silos, improve decision-making and automate workflows.

By Robert Peledie • Nov. 7, 2023

Workplace learning: A complete guide for businesses

Corporate training isn't just about job skills and compliance. With the content delivery power of the web, it's becoming a daily tool for lifelong learning and development.

By David Essex • Nov. 6, 2023

7 tips for implementing a transportation management system

Implementing a transportation management system can be a challenging process, so supply chain leaders should follow some best practices to ensure success. Learn more.

By Reda Chouffani • Nov. 6, 2023

Wi-Fi (802.11x standard)

Wi-Fi is a term for certain types of wireless local area networks (WLAN) that use specifications in the IEEE 802.11 family of standards.

By Paul Kirvan , Lisa Phifer • Nov. 3, 2023

MES vs. ERP: What are the differences?

MES software focuses on manufacturing processes, while an ERP system focuses on company operations. Learn more about the differences between MES vs. ERP.

By Paul Maplesden • Nov. 3, 2023

Biden seeks H-1B work visa changes as 2024 politics heat up

Biden's administration proposes H-1B visa changes to curb fraud and redefine specialty occupation criteria, which could increase costs for employers.

By Patrick Thibodeau • Nov. 2, 2023

SAP unveils AI-focused developer tools at TechEd

SAP debuted AI-infused products for improved developer productivity: SAP Build Code for pro developers, a HANA Cloud vector database and the AI Foundation collection of services.

By Jim O'Donnell • Nov. 2, 2023

Mental health statistics and their impact on the workplace

Amid lingering mental health effects of the COVID-19 pandemic, organizations look to support employees. Tech shows promise for improving the root causes of work wellness issues.

By Ben Lutkevich • Nov. 2, 2023

Microsoft’s Copilot AI assistant brings upside, cost and risk

Microsoft's Copilot AI assistant arrives for office productivity apps. Not everyone's going to buy it at once, and it does come with risks common to all generative AI.

By Don Fluckinger • Nov. 2, 2023

Why is sales enablement important?

With a sales enablement strategy, sales leaders can make their teams more efficient, well-trained and ensure all reps are consistent when they interact with customers.

By Reda Chouffani • Nov. 2, 2023

Mural intros Mural AI, integrates with Microsoft 365 Copilot

The integration of Copilot into the visual collaboration platform shows how vendors are working together to bring customers generative AI tools that interoperate between systems.

By Mary Reines • Nov. 1, 2023

Metals recycler uses SAP BTP to make S/4HANA fit for purpose

SAP Business Technology Platform is proving itself to be a flexible development and integration toolkit, helping companies customize SAP and connect diverse systems and data.

By Jim O'Donnell • Nov. 1, 2023

Observations from the intersection of UCC and EUC

End-user computing tends to overlap with numerous other business technologies, such as cloud computing, security and mobility. But one of the areas with the most overlap is UCC.

By Gabe Knuth • Nov. 1, 2023

Box adds Google Vertex AI integration for document AI

Box deepens Google partnership to add Vertex AI features, availability in Google Cloud Marketplace, and additional Google Workspace and Google Cloud Platform integrations.

By Don Fluckinger • Nov. 1, 2023

Fear of AI might increase workplace turnover

The fear of AI in the workplace may lead to increased employee turnover, costing millions in attrition and lost productivity. Transparency about AI use can mitigate concerns.

By Patrick Thibodeau • Nov. 1, 2023