News
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01 Oct 2026 / Enterprise AI Strategy
Meta expands Muse to small businesses
The move comes as agentic AI plays an increasingly big part in business operations, sparking oversight concerns.
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01 Oct 2026 / Threats, Cyberattacks & Vulnerabilities
Nvidia Sentry's millisecond claim raises AI agent detection questions
Nvidia's Sentry design promises millisecond AI agent containment, but security experts warn speed offers little protection when valid credentials or detection delays are involved.
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01 Oct 2026 / Enterprise AI Strategy
Humanoid buildup overlooks the robots already running factories
Millions of robotic machines are already operating in factories worldwide, but oversight and safety standards risk falling behind.
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01 Oct 2026 / CIO Strategy
Token counts tell CIOs less as AI agents do more
Token counts don't capture the full cost of agentic work. CIOs need to measure retries, tool calls and human intervention against successful outcomes.
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30 Sep 2026 / Business Analytics
Magic ETL update marks first Domo platform release since acquisition
While the vendor's capabilities are integrated into Progress Software's broader offering, new capabilities demonstrate that Domo remains competitive.
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30 Sep 2026 / CIO Strategy
AI gives OneDigital more capacity, but ROI remains to be seen
OneDigital's AI coworkers are freeing up employee capacity. The company is now figuring out how to turn those gains into measurable business value.
Technology Insights
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30 Sep 2026 / Business Analytics
10 common big data use cases for data leaders to enable
Here are 10 ways companies use big data to improve operations, better understand customers, effectively deploy AI systems and gain other business benefits.
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24 Sep 2026 / Customer Experience
How to gather and evaluate customer sentiment
Businesses can glean customer sentiment from sources like surveys, social media, comment cards, contact centers and word of mouth, which can help predict and drive future sales.
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23 Sep 2026 / Customer Experience
A buyer's guide to personalization software products
Personalization software enables businesses to customize customer experiences. But the market is muddled with varying products, rebranding and consolidation.
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22 Sep 2026 / Customer Experience
Top 8 customer support knowledge base software platforms
Customer-facing knowledge base software is a key cog to improve customer self-service. Explore the leading platforms and how to choose the right product for your organization.