TechTarget News
News from TechTarget's global network of independent journalists. Stay current with the latest news stories. Browse thousands of articles covering hundreds of focused tech and business topics available on TechTarget's platform.Latest News
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09 May 2024
Ofcom publishes draft online child safety rules for tech firms
By Sebastian Klovig SkeltonIn the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online
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09 May 2024
Currys signs up Microsoft and Accenture to modernise IT
By Cliff SaranIT modernisation programme covers datacentre migration to Azure cloud and roll-out of AI to boost shopping experience
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08 May 2024
National Security Agency warns against paying ransoms
By Arielle WaldmanRob Joyce and David Luber discussed how the ransomware attack on Change Healthcare exemplified the cons of paying ransom demands.
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Business Apps News from the past 365 days
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30 Oct 2023
FDM Group partners with ISACA to boost cyber training programme
By Scarlet CharlesThe FDM Group has announced a partnership with ISACA to help develop and boost their cyber training programmes and credentials
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27 Oct 2023
Tech firms cite risk to end-to-end encryption as Online Safety Bill gets royal assent
By Bill GoodwinTech firms continue to be concerned that the Online Safety Bill could undermine end-to-end encryption despite government reassurances
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27 Oct 2023
Google launches bug bounties for generative AI attack scenarios
By Alex ScroxtonGoogle expands its bug bounty programme to encompass generative AI and takes steps to grow its commitment to supply chain security as it relates to the emerging technology
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27 Oct 2023
Webex deploys AI to enhance contact centre agent potential, boost CX
By Joe O’HalloranAI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes
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26 Oct 2023
How Amazon AI image generation could help advertisers
By Esther AjaoThe tech giant joins others using generative AI technology to cater to advertisers and help small businesses scale their advertising through personalization.
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26 Oct 2023
Nimo Planet completes spatial computing system for hybrid work
By Joe O’HalloranSpatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce
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26 Oct 2023
Sunak sets scene for upcoming AI Safety Summit
By Sebastian Klovig SkeltonPrime minister Rishi Sunak has outlined how the UK will approach making AI safe, but experts say there is still too big a focus on catastrophic but speculative risks over real harms the technology is already causing
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25 Oct 2023
Government-led Smart Data Discovery Challenge launched to stoke innovation
By Scarlet CharlesA government-led coalition has launched an open-call competition for ideas using smart data to help support individuals and small businesses, emulating open banking
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25 Oct 2023
SAP broadens CX offerings with new AI tools for Joule
By Mary ReinesThe ERP software vendor brings AI-based tools to strengthen identity and data security as well as end-to-end personalization to highlight its customer experience offerings.
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25 Oct 2023
SurveyMonkey launches Build with AI to create surveys faster
By Mary ReinesThe vendor releases generative AI capabilities to let users build custom questionnaires quickly and incorporate prompts that will yield better responses from customers.
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25 Oct 2023
Demystifying the top five OT security myths
By Aaron TanGoh Eng Choon, president of ST Engineering’s cyber business, outlines the common myths around OT security in a bid to raise awareness of the security challenges confronting OT systems
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25 Oct 2023
UK IT professionals express concerns about government’s generative AI goals
By Scarlet CharlesResearch reveals 93% of UK IT professionals are concerned by the government’s current plan to become a global leader in artificial intelligence because of lack of training and risk assessment
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24 Oct 2023
Cisco unveils Webex AI tools for hybrid work, contact center
By Mary ReinesThe vendor's new Webex AI offerings include Real-Time Media Models to track users' voices and movements and Webex AI Assistant tools for making, altering and suggesting messages.
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24 Oct 2023
Kaspersky opens up over spyware campaign targeting its staffers
By Alex ScroxtonKaspersky has shared more details of the TriangleDB spyware that was used against its own workforce by an unknown APT group
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24 Oct 2023
OCBC to roll out GenAI chatbot
By Aaron TanSingapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation
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23 Oct 2023
Feds look for AI fingerprints in HR job rejections
By Patrick ThibodeauThe U.S. Equal Employment Opportunity Commission is working to learn all it can to detect AI-based discrimination in screening, recruiting and hiring.
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23 Oct 2023
CTO interview: Pegasystems’ Don Schuerman on using AI to set business goals
By Bill GoodwinGenerative AI is on the cusp of allowing companies to automate business processes to meet business goals
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23 Oct 2023
Taxpayers to fund a further £150m for Post Office IT scandal
By Bryan GlickTotal bill for the scandal goes well over £1bn, as subpostmaster campaign leader considers private prosecutions of Post Office executives
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23 Oct 2023
Magdi Yacoub Global Heart Centre completes contact centre upgrade
By Joe O’HalloranNGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility
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20 Oct 2023
OneDrive 3.0 gets Microsoft 365 Copilot, refreshed interface
By Don FluckingerMicrosoft dusts off its OneDrive cloud file-sharing utility and adds connectivity to Microsoft 365 Copilot AI digital assistant, a new look and more features coming in December.
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20 Oct 2023
Collaboration paramount in KPN’s successful business transformation
By Kim LoohuisKPN tells Oracle CloudWorld 2023 how it transformed when its legacy systems became obstacles to supporting its customers on their digital journeys
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19 Oct 2023
How AWS is building a tech stack for generative AI
By Aaron TanOlivier Klein, chief technologist for Asia-Pacific and Japan at Amazon Web Services, dives deeper into the technology stack the company has built to ease GenAI adoption
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19 Oct 2023
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
By Joe O’HalloranCitizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts on demand
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19 Oct 2023
SAP results highlight AI-driven business software
By Cliff SaranSAP, like other enterprise software companies, is integrating artificial intelligence across its enterprise software portfolio
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19 Oct 2023
Post Office auditors presumed subpostmasters were ‘on the fiddle’ or ‘in a muddle’
By Karl FlindersPublic inquiry into Post Office scandal hears how head office staff routinely made negative assumptions about subpostmasters in small branches
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18 Oct 2023
Oracle NetSuite follows generative AI trend in ERP
By Jim O'DonnellA generative AI assistant, financial close modules, new user based licensing and customer benchmarking top the list of new features in NetSuite cloud ERP at SuiteWorld 2023.
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18 Oct 2023
Experts call for government to look beyond AI safety
By Cliff SaranExperts have warned there are far more near-term technology concerns than AI, such as facial recognition and the explosion of deepfakes
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18 Oct 2023
How YouTube's new AI-powered product aids advertisers
By Esther AjaoThe online video-sharing and social media platform is now using the AI technology as a way to help advertisers place ads on videos that better reach the intended audience.
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18 Oct 2023
Avanade exposes generative AI skills gap
By Simon QuickeCustomers know they have to embrace generative AI, but many are not in a position to support it due to a lack of expertise
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18 Oct 2023
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
By Joe O’HalloranGlobal oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders
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18 Oct 2023
SuiteWorld 23: Oracle NetSuite pushes business efficiency by way of AI
By Brian McKennaOracle NetSuite’s Evan Goldberg posited AI old and new as means for organisations to do more with fewer resources, speaking at the company’s annual global SuiteWorld conference in Las Vegas
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17 Oct 2023
Gitex 2023: Avaya plots generative AI-powered future for customer experience
By Joe O’HalloranLeading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation
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16 Oct 2023
Talkdesk expands its AI offerings for the contact center
By Mary ReinesThe cloud-based contact center provider adds more tools to monitor large language model-supported capabilities, which are becoming commonplace offerings for CX vendors.
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16 Oct 2023
Oracle’s Steve Miranda: Customers nearing inflection point with Fusion
By Brian McKennaIn a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed how its customers are moving from project-driven to business-driven approaches, and how GenAI is for real
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16 Oct 2023
Channel roundup: Who’s gone where?
By Simon QuickeSome interesting moves at vendor and distribution level catch the eye this week
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13 Oct 2023
SAP dangles bigger carrots for S/4HANA Cloud, Rise
By Jim O'DonnellSAP unveiled products and services to spur cloud migrations, including the new S/4HANA Cloud, private edition; a premium plus package for Rise with SAP; and migration services.
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13 Oct 2023
‘Angry’ lawyer warned against Post Office computer investigation in 2010 email
By Karl FlindersAngered by his exclusion from an important discussion, former Royal Mail lawyer told colleagues of the risks to the Post Office if, as planned, they publicly investigate allegations against its computer system
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12 Oct 2023
How generative AI and cloud complement each other
By Aaron TanMcKinsey partner explains the symbiotic relationship between generative AI and cloud, enabling organisations to speed up cloud migration and harness the benefits of AI
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12 Oct 2023
Box and OpenAI CEOs discuss the future of enterprise AI
By Don FluckingerOpenAI and Box founders discuss the rise of generative AI in the enterprise and how it will change knowledge workers' routines and influence business overall.
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12 Oct 2023
Hybrid work flexibility the leading driver underpinning successful work experiences
By Joe O’HalloranStudy finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work
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11 Oct 2023
GenAI moves into enterprise spend at SAP Spend Connect
By Jim O'DonnellAt Spend Connect Live, SAP unveiled plans to embed generative AI into its spend management applications and introduced its Spend Control Tower for enterprise spend analysis.
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11 Oct 2023
Adobe unveils Firefly AI models to quickly make vivid images
By Mary ReinesThe CX and multimedia vendor amps up its generative AI image creation offerings with Prompt Guidance, vector graphic production, template generation and photo-style image tweaks.
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11 Oct 2023
New Box Hubs uses AI to curate content, target users
By Shaun SutnerThe vendor adds a new internal publishing system to its stable of content management tools. It enables users to curate and publish select content within an organization.
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11 Oct 2023
Public sector buyers of AI tech must interrogate its suitability
By Sebastian Klovig SkeltonThe Ada Lovelace Institute has published a review on public sector use of artificial intelligence foundation models, looking at the risks and opportunities associated with the technology, and how these can be dealt with from the early stages of procurement onwards
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10 Oct 2023
OpenText's Aviator AI services 10 years in the making
By Don FluckingerOpenText's AI services for content, operations, DevOps, security and digital experience represent a blend of homegrown, acquired and licensed technologies.
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10 Oct 2023
MGM faces £100m loss from cyber attack on its casinos
By Sebastian Klovig SkeltonMGM Resorts has provided further details on the fallout of the hack targeting its casinos in early September, confirming that a range of personal information has been stolen and that it will likely cost the firm around $100m
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10 Oct 2023
IT and contact centre leaders embrace conversational AI or fear falling behind
By Joe O’HalloranStudy finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention
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09 Oct 2023
VMware reaffirms commitment to Tanzu
By Aaron TanVMware CEO Raghu Raghuram emphasises the importance of having an infrastructure stack capable of supporting applications, with VMware Tanzu playing a pivotal role
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06 Oct 2023
Infor Enterprise Automation looks to ease RPA for ERP
By Jim O'DonnellInfor unveiled Enterprise Automation, which is designed to help customers bring RPA to Infor cloud ERP applications and Developer Portal, a development and integration environment.
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06 Oct 2023
HR costs rise as data suggests tech can cut HR staff
By Patrick ThibodeauNew research shows that high-performing HR departments leverage tech and have 40% fewer HR staff. But one expert advised caution when adopting 'shiny, new' capabilities.
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05 Oct 2023
When integrating generative AI and ERP, focus on use cases
By Jim O'DonnellERP vendors are rapidly introducing new AI functionality, but experts caution against the hype and advise using the tried-and-true playbook of looking within first.
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05 Oct 2023
Canalys: Channel involvement with marketplaces will grow
By Simon QuickeRather than bypassing partners, the penny is dropping that involving more will add more value and help meet a wider range of customer demands
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05 Oct 2023
Schneider Electric hands partners sustainability SaaS
By Simon QuickeVendor continues to support partners with tools to identify, measure and ultimately reduce carbon emissions
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04 Oct 2023
Meta introduces generative AI features for advertisers
By Esther AjaoThe capabilities include a background generation feature, an image expansion tool for fitting aspect ratio across different mediums, and a text variation tool for copy.
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04 Oct 2023
HPE hones GreenLake strategy with AI moves, hybrid cloud management
By Aaron TanHPE has evolved its GreenLake strategy over the past five years, expanding beyond its as-a-service offerings to include a capital purchase model and a strong focus on hybrid cloud management and AI
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04 Oct 2023
Qualcomm looks to reshape digital world through spatial computing
By Joe O’HalloranMobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality
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04 Oct 2023
UK emphasises EU split by kicking digital trade scheme into long grass
By Mark BallardFormer Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech
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04 Oct 2023
Canalys: Vendors will expand channel relationships
By Simon QuickeThe partner-first trend is set to continue as more vendors recognise value of partners and give them the chance to take on a greater share of the business
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04 Oct 2023
ICO issues guidance on workplace surveillance
By Sebastian Klovig SkeltonGuidance on employee monitoring covers how employers can conduct their digital surveillance lawfully, transparently and fairly, and warns against businesses intruding on their workers’ private lives
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03 Oct 2023
Zendesk offers more AI tech with AI for Voice, AI bots
By Mary ReinesThe customer experience vendor released intelligent bots to quickly answer customers' questions and unveiled a tool to summarize transcripts of customer calls with agents.
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03 Oct 2023
HR vendors agree: Generative AI isn't hype
By Patrick ThibodeauThe generative AI race is on as major HR vendors discuss how they plan to integrate the tech into their applications and make it available to customers in the coming year.
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03 Oct 2023
Zoom expands workspace offerings with AI-supported Zoom Docs
By Mary ReinesThe videoconferencing vendor unveiled a document creation product that features AI Companion and content organization components to build layouts and workflows and manage data.
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03 Oct 2023
Millard steps into global channel role at Dell
By Simon QuickeExit of Rola Dagher means a fresh face in the hot seat running the vendor’s global partner organisation
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03 Oct 2023
Project management vendor Asana brings AI to Work Graph
By Mary ReinesThe project management platform vendor brings 'smart' tools to its work efficiency monitoring tool to unearth specific problems and identify concrete ways teams can solve them.
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03 Oct 2023
Amnesia hides names of individuals behind Post Office’s ‘head on a spike’ strategy
By Karl FlindersFormer Post Office lawyer deflects individual responsibility for a strategy that crushed subpostmasters, blaming the organisation as a whole
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03 Oct 2023
Public sector needs systemic reform of capacity to innovate
By Sebastian Klovig SkeltonImproving the public sector’s capacity to innovate requires a culture of innovation underpinned by people, skills and new ways of working with the private sector
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02 Oct 2023
Supreme Court rejects IT worker challenge of OPT
By Patrick ThibodeauThe Supreme Court declined to hear a challenge against the Optional Practical Training program, which allows STEM grads to work in the U.S. for up to three years on an F-1 visa.
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02 Oct 2023
CDO interview: Lalo Luna, global head of strategy and insights, Heineken
By Mark SamuelsThe brewing giant is building a data ecosystem to bring new insights to the business and to make the most of emerging developments in artificial intelligence capabilities
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02 Oct 2023
How the Australian government is approaching AI
By Aaron TanThe Australian government is experimenting with AI use cases in a safe environment while it figures out ways to harness the technology to benefit citizens and businesses
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29 Sep 2023
First subpostmaster Horizon conviction overturned in Scotland
By Karl FlindersScotland has seen its first Post Office Horizon conviction overturned, taking the UK total to 92
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29 Sep 2023
Government ‘breached privacy’ of Horizon victims with compensation offer, says lawyer
By Karl FlindersThe government breached the privacy of victims of the Post Office Horizon scandal through making a compensation offer public
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29 Sep 2023
As India takes off to space, the stardust will fall on IT
By Pratima HarigunaniIndia's progress in space technology will yield benefits not only for its burgeoning space industry but also propel IoT and telephony applications
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28 Sep 2023
Workday: Conversational AI will change how we work
By Patrick ThibodeauIn six to 12 months, Workday will roll out generative AI uses for everything from job description writing to contract verification. Conversational AI will be part of the UI.
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28 Sep 2023
Everbridge 360 emphasizes communication, preparedness
By Paul CrocettiEverbridge envisions its new 360 critical event management platform as a multiyear release. Features are heavy on the ability to communicate in a disaster.
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28 Sep 2023
SAP joins generative AI crowd with Joule
By Jim O'DonnellSAP's Joule is the company's generative AI assistant for its cloud portfolio, but the technology is still in the early stages and the ERP giant will need to prove its value.
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28 Sep 2023
US lawmakers write to AI firms about ‘gruelling’ work conditions
By Sebastian Klovig SkeltonLawmakers have written to nine tech companies – including Amazon, Google and Microsoft – about the working conditions of those they employ to train and maintain their artificial intelligence systems, giving them until 11 October 2023 to respond
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27 Sep 2023
Five more subpostmasters have IT system-related convictions overturned
By Karl FlindersOver 90 former subpostmasters have so far seen wrongful convictions overturned since it was proved that software errors were to blame for accounting shortfalls
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27 Sep 2023
Post Office had no interest in subpostmaster welfare when taking legal action, says Fujitsu memo
By Karl FlindersFujitsu memo reveals Post Office didn’t care how legal action would affect its subpostmasters as it placed the reputation of its computer system before their welfare
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27 Sep 2023
BNZSA cuts ribbon on marketing as a service offering
By Simon QuickeFirm is looking to help improve channel marketing efforts with a concierge service that will provide high levels of support
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26 Sep 2023
SurveyMonkey Forms has new templates, pre-built prompts
By Mary ReinesThe vendor brings new capabilities such as pre-built question fields with Forms, an online form creation tool, to make it easier for businesses to collect data from customers.
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26 Sep 2023
UK government quietly disbands data ethics advisory board
By Sebastian Klovig SkeltonThe government has disbanded its Centre for Data Ethics and Innovation’s advisory board in favour of pulling the relevant artificial intelligence (AI) and data knowledge from a pool of external experts
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25 Sep 2023
Channel roundup: Who’s gone where?
By Simon QuickeAnother busy week across the industry on the personnel movement front, as more executives take up fresh positions
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25 Sep 2023
Software spending getting chief financial officer scrutiny
By Simon QuickeThe cost of SaaS tools is getting attention from those that have the power to tighten budgets
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25 Sep 2023
Shopify adds Audiences integrations for more segmentation
By Mary ReinesThe e-commerce vendor builds on its customer segmentation capabilities by adding platform integrations with Snapchat, Criteo and TikTok for creating lists of target contacts.
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25 Sep 2023
How Liverpool FC is tapping cloud and data analytics
By Aaron TanLiverpool Football Club is leveraging data analytics and cloud technology to improve fan engagement and enable its media production team to work more efficiently
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22 Sep 2023
How ready does the world need to be for the quantum era?
By Cliff SaranGreat use cases may exist for quantum computing, but no one knows for sure how long they will need to wait for a production-ready machine
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22 Sep 2023
How Confluent is tapping the groundswell in data streaming
By Aaron TanConfluent CEO Jay Kreps talks up the misconceptions of Kafka and what the company is doing to help customers better leverage the capabilities of the technology
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22 Sep 2023
Lords begin inquiry into large language models
By Sebastian Klovig SkeltonLords will examine the risks and opportunities of large language models and look at how government can effectively manage them in the coming years
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21 Sep 2023
Emissions data strengthens case for remote, hybrid work
By Patrick ThibodeauA Cornell University-Microsoft study shows that remote work cuts carbon emissions, but how much depends on the model itself as one day of working from home a week is negligible.
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21 Sep 2023
Former Workday co-CEO takes similar role at Eightfold AI
By Patrick ThibodeauEx-Workday co-CEO Chano Fernandez joins Eightfold AI as co-CEO in January, coinciding with Carl Eschenbach becoming Workday's sole CEO. Eightfold has raised about $400M.
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20 Sep 2023
Oracle adds employee recognition, rewards to its cloud HCM
By Patrick ThibodeauOracle boosts its Cloud HCM suite with an employee recognition platform and healthcare-tailored workforce scheduling tool, leveraging insights from its $28B Cerner Corp. purchase.
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20 Sep 2023
Parliament passes sweeping Online Safety Bill but tech companies still concerned over encryption
By Bill GoodwinOfcom will consult on standards to enforce new powers, but tech companies remain concerned about the impact of the bill’s ‘spy clause’, which could require them to scan encrypted messages
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20 Sep 2023
HP encourages channel to help users improve working environments
By Simon QuickeSupplier’s work relationship study shines light on high levels of dissatisfaction from many workers with how things are currently operating
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20 Sep 2023
Exclusive Networks confirms Eccleston in EMEA role
By Simon QuickeAfter working across the region in an interim role, the channel veteran has now being given the job on a permanent basis
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20 Sep 2023
Zoom aims for contact centre boost with Workforce Engagement Management suite
By Joe O’HalloranLeading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction
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20 Sep 2023
Oracle CloudWorld 2023: Ellison heralds dawn of generative AI era
By Brian McKennaOracle’s founder and chief technology officer, Larry Ellison, lends his heft to the generative AI vogue
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20 Sep 2023
How Google is priming its infrastructure for the AI wave
By Aaron TanThe technology giant is integrating purpose-built hardware with an optimised software stack to meet the heightened computational demands of next-generation AI workloads
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19 Sep 2023
Braverman puts pressure on Meta to pause end-to-end encryption plans
By Bill GoodwinThe home secretary is calling on Meta to halt its plans to introduce encrypted messaging services on Facebook and Instagram until the company puts measures in place to detect abuse
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19 Sep 2023
Smartsheet scales project management for larger customers
By Mary ReinesThe work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers.
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19 Sep 2023
Oracle's CX GenAI tools consolidate data, manage knowledge
By Mary ReinesThe cloud platform vendor unveiled GenAI tools to increase productivity for marketers, sales teams and customer service agents by creating content and retrieving information.