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Toyota's plan for contact center AI deployment
Toyota wants to enable its contact center agents to provide better service, not eliminate their jobs. How AI figures in.
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What agentic commerce means for CXOs and B2B buying
Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.
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Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
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Early adopters of agentic AI for customer service offer advice
Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.
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Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
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What agentic commerce means for CXOs and B2B buying
Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.
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AWS loads Amazon Connect with customer service AI agents
AWS brings AI agents to Amazon Connect.
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Cisco embeds agentic AI across customer journey
Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.
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12 sales pipeline management best practices
A few sales pipeline management best practices include monitoring key metrics, ensuring data is accurate and prioritizing high-value and high-intent prospects.
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How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.
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How accounts receivable AI increases cash flow and efficiency
AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.
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For Salesforce, is Ohana over?
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MLB, Shield Companies boost engagement with Zoom CX
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Customer acquisition cost (CAC): How to calculate and reduce it
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8 challenges customer success teams face
Effective customer success improves retention and growth, but many teams struggle to understand customers' goals, create a smooth onboarding process and align with sales teams.
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The top challenges of influencer marketing and their solutions
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Contact center fraud: How to detect and prevent it
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Why contact centers have high turnover and how to combat it
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Early adopters of agentic AI for customer service offer advice
Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.
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12 sales pipeline management best practices
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What are the 7 stages of the sales pipeline?
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How to create customer profiles, with examples
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Customer Experience Basics
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What agentic commerce means for CXOs and B2B buying
Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.
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What are virtual agents and how are they being used?
A virtual agent is an AI-powered software application or service that interacts with humans or other digital systems in a human-like manner, most often using natural language.
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Customer acquisition cost (CAC): How to calculate and reduce it
Customer acquisition cost (CAC) is the cost associated with convincing a consumer to buy your product or service, including research, marketing and advertising costs.
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The history and evolution of CRM
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The evolution of chatbots and generative AI
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Customer service and contact center
AWS loads Amazon Connect with customer service AI agents
AWS brings AI agents to Amazon Connect.
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Customer service and contact center
Toyota's plan for contact center AI deployment
Toyota wants to enable its contact center agents to provide better service, not eliminate their jobs. How AI figures in.
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Marketing and sales
Adobe bolsters AI SEO with planned $1.9B Semrush acquisition
AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.
Search Customer Experience Definitions
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