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March 2018, Vol. 2, No. 2

Support for Macs in the enterprise: Three factors to consider

When it comes to comparing Windows devices versus Macs in the enterprise, IT must consider the overall cost and support requirements, user experience and remote access security. Up until the early 2000s, marketing professionals and graphic designers were the primary Mac users, but in due time, users who preferred Macs as their primary workstations held a variety of job titles. Today, Mac users could just as easily be engineers, salespeople or accountants. Worldwide market share of MacOS, including both consumer and enterprise users, was only 12.8% as of January, according to data. But that may be changing. Bringing down costs Despite higher up-front equipment costs for Macs in the enterprise -- Microsoft's Surface Laptop starts at $999, for instance, while Apple's 2017 12-inch MacBook starts at $1,299 -- organizations can get savings over time by having to do fewer manual updates to devices and reducing desktop support requests. In addition, if IT departments let employees choose which device they wish to use, ...

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