Enterprise Software: Page

How to protect mobile devices from malware in the enterprise

Smartphones can be just as susceptible to cybersecurity threats as desktops, so it's important for organizations to know how to protect their endpoints from mobile malware.

By Michael Goad • April 4, 2023

AI takes center stage in the future of contact centers

Generative AI has disrupted the technology world, and contact center vendors are already looking to add it to products. Here's what AI in contact centers could mean for agents.

By Michaela Goss • April 4, 2023

Temporal Key Integrity Protocol (TKIP)

Temporal Key Integrity Protocol (TKIP) is an encryption protocol included in the Institute of Electrical and Electronics Engineers (IEEE) 802.11i standard for wireless local area networks (WLANs).

By Rahul Awati • April 3, 2023

8 organizations that promote women in STEM

Learn how eight organizations are supporting women in science, technology, engineering and math.

By Amanda Stevens • April 3, 2023

Remote work is in decline, but not with this CEO

Beeline Inc.'s shift to remote work increased productivity. CEO Doug Leeby avoids mandating office returns and is planning a collaboration-focused office redesign.

By Patrick Thibodeau • April 3, 2023

enterprise mobility management (EMM)

Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.

By Michael Goad • April 3, 2023

Move to S/4HANA or not? Some real-world experiences

With end of support looming for ECC, the race to S/4HANA is on -- for some. Learn some pros and cons of S/4HANA and why some companies are taking a 'just say no' approach.

By Linda Rosencrance • March 31, 2023

control system

A control system is a set of mechanical or electronic devices that regulates other devices or systems by way of control loops.

By Paul Kirvan • March 31, 2023

Jabil’s S/4HANA Cloud move: Shift now, transform later

When it came time to move from SAP ECC to S/4HANA Cloud, Jabil chose to lift-and-shift systems in stages. Business transformation will come after the cloud migration.

By Jim O'Donnell • March 31, 2023

How to use Webex with OBS to enhance meetings

As the working world shifts to hybrid, companies look for ways to improve virtual meetings. OBS facilitates this by providing enhancements to video calls for Webex users.

By David Maldow • March 31, 2023

customer touchpoint

A customer touchpoint is any direct or indirect contact a customer has with a brand.

By TechTarget Contributor • March 31, 2023

IT pros face hybrid work technology challenges

Enterprises need specialized video conferencing equipment for office spaces that are usually empty to accommodate both in-office and remote participants during meetings.

By Mary Reines • March 30, 2023

Successful hybrid working mixes tech, policy and culture

IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups.

By Katherine Finnell • March 30, 2023

How account-based marketing can improve personalization

An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system.

By Tim Murphy, McGraw Hill Education • March 30, 2023

8 SharePoint Syntex best practices

To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption.

By Reda Chouffani • March 30, 2023

customer service charter

A customer service charter is a document that outlines how an organization promises to work with its customers along with providing insights into how an organization operates.

By Scott Sachs • March 30, 2023

Advice for marketing personalization

Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention.

By Tim Murphy • March 30, 2023

ChatGPT makes gains in HR, one beta at a time

HR vendors are cautiously adopting ChatGPT to summarize text and create job descriptions, but concerns about bias and inaccuracy limit its use -- for now.

By Patrick Thibodeau • March 29, 2023

8 important end-user experience monitoring metrics for VDI

End-user experience monitoring allows IT to see what issues users might be experiencing and identify their root causes. Learn which metrics are most important for VDI management.

By Chris Twiest • March 29, 2023

How generative AI will sink or swim in customer service

Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center.

By Don Fluckinger • March 29, 2023

Collaboration tools help and hinder workplace accessibility

Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short.

By Katherine Finnell • March 29, 2023

Learn the differences between 3PL and 4PL

A 3PL logistics provider fulfills some companies' needs, while others require a 4PL's more extensive services. Learn the difference between 3PL and 4PL.

By Paul Maplesden • March 29, 2023

3PL brokerage vs. freight brokerage: Which fits your needs?

A 3PL brokerage and a freight brokerage offer different services, so supply chain leaders should learn the differences between the two to decide which fits their company's needs.

By Paul Maplesden • March 29, 2023

5 best practices in performance reviews

Performance reviews are a stressful time for many employees. Learn the best practices HR leaders should ensure managers follow to make the reviews go as smoothly as possible.

By Christine Campbell • March 29, 2023

Microsoft updates Teams for faster online collaboration

The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices.

By Mary Reines • March 28, 2023