Enterprise Software: Page

5 supply chain management tips for 2021

Understanding recent forecasts and events -- such as difficulties in the COVID-19 vaccine supply chain -- can help you create more effective supply chain management in 2021.

By Molly Driscoll • Feb. 3, 2021

Microsoft to improve voice controls in Outlook mobile

Microsoft plans to bolster mobile workers' productivity when using 365 by improving the voice controls in Outlook and adding handwriting transcription to Lens.

By Mike Gleason • Feb. 3, 2021

Business and HR leaders face COVID-19 vaccine dilemmas

COVID-19 vaccines open up a Pandora's Box of issues for companies learning how to deal with the return to offices and other workplaces. Here's why technology is critical.

By Scot Marcotte • Feb. 1, 2021

The top real estate CRM software

Today's competitive real estate market highlights the importance of CRM systems that provide listings management and property tracking, as well as typical CRM system features.

By Scott Robinson • Feb. 1, 2021

SAP earnings strong in Q4, but cloud growth questionable

SAP had a strong Q4 in 2020, but long-term growth prospects are unclear as they depend on SAP's transition to a true cloud-first company.

By Jim O'Donnell • Feb. 1, 2021

Empathy in customer experience drives company success

Businesses that encourage employees to use empathy with customers can increase loyalty and satisfaction. Leadership must recognize the importance of empathy in the company.

By Sandra Mathis • Jan. 29, 2021

5 ways to improve a customer self-service strategy

In today's digital world, self-service options are a must to inform, engage and retain customers. Here are some ways businesses can improve those self-service options.

By Robin Gareiss • Jan. 29, 2021

Microsoft launches Application Guard for Office

Microsoft's new Application Guard for Office opens untrusted Word, PowerPoint and Excel documents in a container to protect a user's computer from threats.

By Mike Gleason • Jan. 29, 2021

Top 5 digital experience platforms of 2021

Digital experience platforms are the next generation of web content management systems. Here are five top examples of DXPs for businesses to consider.

By Geoffrey Bock • Jan. 29, 2021

New COVID-19 HR tools: AI office design, vaccine management

Major IT vendors are rolling out products designed for the post-pandemic office environment, including systems for managing in-house vaccination clinics.

By Patrick Thibodeau • Jan. 29, 2021

Why endpoint security is important and how it works

Organizations and IT admins must understand the fundamental approaches that endpoint security platforms take to secure endpoints and defend against common threats.

By Stephen Bigelow • Jan. 29, 2021

The 7 most effective ways to connect with customers

Businesses need to prioritize building a connection with customers. By doing so, companies get to know their customers on a personal level and can better serve their needs.

By Demetra Edwards • Jan. 29, 2021

5 important diversity issues in the workplace for 2021

Black Lives Matter threw a spotlight on diversity issues in 2020. In 2021, workplace diversity, equity and inclusion issues are likely to become even more important.

By Molly Driscoll • Jan. 28, 2021

Workday acquires Peakon for $700 million

Workday is acquiring employee feedback software vendor Peakon. Experts described the timing as a proverbial shot across SAP's bow.

By Patrick Thibodeau • Jan. 28, 2021

Internal mobility: Benefits, tools, best practices

Internal mobility is meant to capitalize on the organization's own talent. Learn why it's important, what stands in the way and how best to support it.

By Pam Baker • Jan. 28, 2021

Evaluating Direct Routing for Microsoft Teams telephony

Direct Routing for Microsoft Teams may be the best path to the PSTN for most companies. But organizations should weigh their specific needs when choosing a Direct Routing partner.

By Katherine Finnell • Jan. 28, 2021

How to configure Remote Desktop in Windows Server 2008 R2 step by step

Learn how to install and configure Remote Desktop Services on Windows Server 2008 R2 to use Terminal Services and Remote Desktop Gateway Manager.

By Brandon Shell • Jan. 28, 2021

SAP acquires process mining software vendor Signavio

Process mining and business process intelligence capabilities are a core part of SAP's new Rise with SAP subscription services and will be delivered through SAP's acquisition of Signavio.

By Jim O'Donnell • Jan. 28, 2021

Rise with SAP streamlines business transformation

SAP debuted Rise with SAP, a new offering designed to help customers transform business models and processes so that they can become more flexible, resilient, data-driven enterprises.

By Jim O'Donnell • Jan. 27, 2021

Verizon resolves major Fios outage, seeks root cause

Verizon has resolved an issue in its fiber optic network that led to a major outage Tuesday. The outage affected tens of thousands of customers on the East Coast.

By Maxim Tamarov • Jan. 27, 2021

Google DialogFlow CX brings industry-specific chatbots

Google releases DialogFlow CX, a chatbot and voicebot platform geared for multi-channel enterprise customer service. It connects to leading telephony systems.

By Don Fluckinger • Jan. 27, 2021

Content management vs. knowledge management: What are the differences?

Knowledge management and content management both deal with creating, managing and distributing. But there are key differences between the two concepts. Learn more.

By Scott Robinson • Jan. 27, 2021

SAP, Microsoft partner against Salesforce

Starting in mid-2021, Microsoft and SAP plan to integrate Teams into the latter's business application portfolio. The move is seen as a response to rival Salesforce.

By Maxim Tamarov • Jan. 27, 2021

Rebound in IT spending expected in 2021

Worldwide IT spending is slated to grow this year, as companies increase support and security for remote workers. Gartner projects spending will hit nearly $4 trillion.

By Mike Gleason • Jan. 27, 2021

ServiceNow, Salesforce deliver vaccine management tech

Salesforce releases Vaccine Cloud, tools that enable tracking and distribution of COVID-19 immunizations. ServiceNow also enters the technology space.

By Don Fluckinger • Jan. 27, 2021