Enterprise Software: Page

Contact center back-end integrations drive revenue growth

By integrating contact center software with back-office apps, companies can improve employee productivity, customer satisfaction and ultimately their bottom line.

By Beth Schultz • Dec. 2, 2025

Accounting software integration examples and benefits CFOs should know

Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of accounting software integration use cases and benefits.

By James Kofalt • Dec. 1, 2025

Living up to the hype: Lessons from IoT supply chain wins

In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges to expect and why AI boosts IoT demand and value.

By David Essex • Dec. 1, 2025

AWS loads Amazon Connect with customer service AI agents

AWS brings AI agents to Amazon Connect.

By Don Fluckinger • Dec. 1, 2025

Microsoft bets on human-agent team collaboration

At Microsoft Ignite, executives outlined the future of human-agent collaboration where AI agents are gaining specialized roles to enhance team collaboration.

By Katherine Finnell • Nov. 26, 2025

Toyota’s plan for contact center AI deployment

Toyota wants to enable its contact center agents to provide better service, not eliminate their jobs. How AI figures in.

By Don Fluckinger • Nov. 26, 2025

What agentic commerce means for CXOs and B2B buying

Agentic commerce, like ChatGPT shopping, could streamline B2B product procurement. But enterprise infrastructure, security and purchasing validation processes need to be figured out.

By Christine Campbell • Nov. 25, 2025

LMS integration use cases, how it can improve EX

LMS integration can improve various aspects of a company's operations, including employee experience and compliance. Learn more about use cases and vendors to research.

By Eric St-Jean • Nov. 24, 2025

Adobe bolsters AI SEO with planned $1.9B Semrush acquisition

AI is eating web traffic. The Adobe-Semrush merger might help marketers adapt their strategies.

By Don Fluckinger • Nov. 20, 2025

Process mining software comparison: What CIOs should look at

Process mining can help improve a company’s operational efficiency, resilience and growth. Here’s a comparison of process mining software so that CIOs can learn more.

By James Kofalt • Nov. 20, 2025

How RCS business messaging transforms communication

RCS gives businesses new ways to communicate with customers, clients and business partners. Learn how to ensure your RCS and unified communications strategies mesh.

By Damon Garn • Nov. 20, 2025

OpenText’s agentic AI glow-up

While OpenText has talked AI agents before, its new vision is a radical departure.

By Don Fluckinger • Nov. 19, 2025

OpenText users get their Aviator enterprise content AI platform

OpenText: More homegrown AI tools, fewer acquisitions.

By Don Fluckinger • Nov. 18, 2025

How IT admins can check BIOS or UEFI versions in Windows 11

Firmware, such as BIOS or UEFI, plays a crucial role in how securely a Windows device starts and operates. Organizations need to know what versions are running on their endpoints.

By Jake Gardner • Nov. 17, 2025

Google union organizer on AI job impact, working conditions

In this podcast, Shannon Wait explains her fight for fair pay and decent conditions for data center workers and why more protections are needed when AI comes for people's jobs.

By David Essex • Nov. 17, 2025

Early adopters of agentic AI for customer service offer advice

Two successful early adopters of Salesforce's agentic AI have molded it to customer service business needs.

By Don Fluckinger • Nov. 14, 2025

How accounts receivable AI increases cash flow and efficiency

AI in accounts receivable is a financial force for many businesses as it accelerates cash collections and predicts payment behavior. The ROI is really good, too.

By Griffin LaFleur • Nov. 14, 2025

9 of the top employee review software for CHROs to investigate

Not all employee review software is right for every company -- for example, one requiring more high-level software should bypass basic products. Learn more about the top offerings.

By Scott Robinson • Nov. 14, 2025

Top enterprise process mining challenges, ways to solve them

Process mining challenges might seem overwhelming but addressing them head-on can help organizations optimize their digital transformation initiatives.

By James Kofalt • Nov. 13, 2025

Cisco embeds agentic AI across customer journey

Agentic AI is reshaping CX by enabling proactive, personalized support. But it's important to balance AI automation and human expertise for complex customer needs.

By Katherine Finnell • Nov. 12, 2025

The CX universe takes on healthcare with agentic AI

Ready or not, CX tech vendors are tackling healthcare with agentic AI.

By Don Fluckinger • Nov. 12, 2025

How to overcome LMS challenges and improve EX, retention

Some of the most common challenges of using an LMS are security and managing the system. Learn how you can address these and other frequent LMS issues.

By Eric St-Jean • Nov. 10, 2025

At TechEd, SAP continues to lay down the AI data foundation

New tools to speed up agentic AI development, open SAP platforms and provide access to data products were also touted as helping companies get business value from their AI.

By David Essex • Nov. 4, 2025

Microsoft opens Copilot agent building to office rank and file

The battle for desktop agent mindshare heats up. Microsoft is the latest to arm everyday office workers with tools to make their own, taking on OpenAI, Google and Salesforce.

By Don Fluckinger • Nov. 4, 2025

6 process mining steps for CIOs, IT leaders

Process mining is particularly relevant for CIOs and IT leaders in the context of ongoing digital transformation initiatives. Learn what steps to follow.

By James Kofalt • Nov. 4, 2025