Enterprise Software: Page

How to choose the right CRM software for your organization

Choosing the right CRM software can be daunting for organizations. These seven steps and best practices ensure the search, adoption and deployment processes go smoothly.

By Robert Peledie , Kurt Marko • March 14, 2025

AI in the workplace: Businesses brace for new rules

States are tightening rules on AI in the workplace, while the federal government pushes for deregulation, setting up a battle over hiring and bias laws.

By Patrick Thibodeau • March 14, 2025

How to design an employee journey map (with template)

Creating an employee journey map is an important step to improve the employee experience. Learn how HR and business leaders can use these maps to better understand the needs of different segments and personas.

By Lynda Spiegel, Rachel Meltzer • March 14, 2025

What is quality of experience (QoE or QoX)?

Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service.

By Paul Kirvan , Rahul Awati • March 13, 2025

10 benefits of RFID in supply chain management and logistics

RFID can help companies in their supply chain operations by assisting with product tracking and potentially improving product availability. Learn some of RFID's other benefits.

By Paul Maplesden • March 13, 2025

How to fix 7 common remote desktop connection problems

When the connection between a desktop and its host fails, it's time to do some remote desktop troubleshooting. Check firewalls, security certificates and more if a remote desktop is not working.

By Brien Posey • March 13, 2025

What is taxonomy in computing?

Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval.

By Paul Kirvan , Rahul Awati • March 13, 2025

The Great Detachment explained: Everything you need to know

During the Great Detachment, employees emotionally detach from their roles but do not leave them, which can harm businesses.

By Rosa Heaton • March 13, 2025

What is order to cash (OTC or O2C)?

Order to cash, or OTC or O2C, is a business process that involves receiving and fulfilling customer requests for goods or services.

By Sarah Lewis, Scott Robinson • March 13, 2025

What is a web development framework (WDF)?

A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs).

By Paul Kirvan , Robert Sheldon • March 13, 2025

How to deal with unmanaged devices in the enterprise

Unmanaged devices present numerous risks, but how did they gain access to the network without any management in place? IT should learn how this happens and what to do when it does.

By Brien Posey • March 12, 2025

Marketers, stand down if your company cancels DEI programs

Boycott or buycott, marketers need to sit this one out.

By Don Fluckinger • March 11, 2025

7 biggest document management challenges

A document management strategy helps organizations protect and retrieve files. Yet, content managers often struggle with governance and system integration.

By Jordan Jones • March 11, 2025

Learn the 5 types of digital transformation

A company's business requirements affect which type of digital transformation strategy is most likely to succeed. Learn more about the five types of digital transformation.

By Eric St-Jean • March 11, 2025

What are social media metrics?

Social media metrics are the various data points that can help a company gauge the impact of social media activity on its revenue.

By Paul Kirvan , Rahul Awati • March 11, 2025

Can Microsoft Teams send text messages?

There are many times when it would be helpful to send text messages via Teams. Fortunately, there are ways to do this through Microsoft and third-party applications.

By Reda Chouffani • March 11, 2025

How to fix Outlook when it’s not syncing on Android

When using Outlook on an Android phone or tablet, syncing issues are a frustrating possibility. IT must know how to direct users when emails, calendars or contacts aren't syncing.

By Robert Sheldon • March 10, 2025

What is a general ledger (GL)?

A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.

By Wesley Chai, Ben Lutkevich, Scott Robinson • March 10, 2025

Does Windows kernel use Rust and what does it mean for IT?

Desktop administrators need to learn how Windows OSes function to work most effectively, and the kernel at the center of the OS is a great place to start.

By Gary Olsen • March 7, 2025

Amplitude voice of the customer capability targets ‘rage close’

Amplitude rolls out VOC features from Command AI acquisition.

By Don Fluckinger • March 7, 2025

SAP BDC strives to be an AI catalyst, but clarity is needed

The new SAP Business Data Cloud promises to provide customers with a data platform that helps unlock enterprise AI value, but customer adoption is still in question.

By Jim O'Donnell • March 6, 2025

How to market a loyalty program effectively

Loyalty programs boost customer retention, but organizations must first convince customers to sign up. Marketers can incentivize referrals and use mobile apps to gain enrollment.

By Griffin LaFleur • March 6, 2025

What is production planning and why is it important?

Production planning is the act of developing a guide for the design and production of a given product or service.

By Ben Lutkevich • March 5, 2025

Trump’s DEI policy crackdown meets corporate resistance

President Donald Trump has delivered a blistering attack against DEI policies. But data shows diversity helps businesses succeed, not flounder.

By Patrick Thibodeau • March 5, 2025

How to choose the right document management system

With numerous options to peruse, picking the right document management system requires a careful examination of its tools and features.

By George Lawton • March 5, 2025