Enterprise Software: Page

Creating a patch management policy: Step-by-step guide

A comprehensive patch management policy is insurance against security vulnerabilities and bugs in networked hardware and software that can disrupt your critical business processes.

By Andrew Froehlich • April 23, 2024

AI, toll fraud and messaging top the list of UC security concerns

AI might get all the attention, but IT leaders are also concerned about some other key security vulnerabilities within their unified communications platforms.

By Irwin Lazar • April 22, 2024

SAP Emarsys launches Product Finder AI shopping tool

SAP Emarsys moves deeper into generative AI with Product Finder, a product recommendation tool that promises to improve e-commerce and marketing message relevancy.

By Don Fluckinger • April 22, 2024

Workday

Workday is a cloud-based software vendor that specializes in human capital management (HCM) and financial management applications.

By David Essex, Andrew Zola • April 22, 2024

What is VoIP (voice over Internet Protocol)?

VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection.

By Alexander Gillis • April 22, 2024

Simplify mobile app development for the enterprise

Without the right resources, mobile app development can be challenging. Find out how to start the process and the best tools to streamline the app dev journey.

By Erica Mixon • April 22, 2024

4 types of mobile security models and how they work

Learn about the different mobile security models that organizations can choose from and how vendors combine cloud-based threat defense with on-device security.

By Michael Goad, Jack Gold • April 19, 2024

How to deploy and configure xrdp on Linux

When organizations run Linux, they may need to link those systems to Windows via Remote Desktop Protocol. Learn how to set this up and what configuration options there are.

By Damon Garn • April 19, 2024

Will AI replace customer service reps?

AI can streamline customer interactions and save organizations money, but will it replace customer service agents? Maybe, but customer service will always require a human touch.

By Robin Gareiss • April 18, 2024

3 ways to take advantage of collaboration behavior data

Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees.

By Beth Schultz • April 18, 2024

knowledge management (KM)

Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees.

By Scott Robinson , Sarah Amsler • April 17, 2024

Certinia adds AI capabilities to PSA cloud suite

The PSA vendor adds AI functionality to its professional services cloud applications that are designed to help services firms manage customers, personnel, resources and projects.

By Jim O'Donnell • April 17, 2024

5 benefits of enterprise search

With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences.

By Jordan Jones • April 17, 2024

AI drives new speech technology trends and use cases

The next generation of AI-based speech technology tools will have much broader, organization-wide impacts. No longer can these tools be viewed in a vacuum.

By Jon Arnold • April 17, 2024

Zendesk users get generative AI infusion for customer service

Zendesk customers get their shot of GenAI, which comes in the form of agent tools, self-service workflow assistants and workforce management features.

By Don Fluckinger • April 16, 2024

OpenText expands GenAI for enterprise content, IoT

OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features.

By Don Fluckinger • April 15, 2024

Traditional CMS vs. headless CMS: What’s the difference?

Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use.

By Tim Murphy • April 15, 2024

Employee productivity is top priority but comes at a cost

RedThread Research's Stacia Garr discusses how the rapid shift toward prioritizing employee productivity is affecting performance reviews, trust and long-term growth in organizations.

By Patrick Thibodeau • April 15, 2024

recruitment management system (RMS)

A recruitment management system (RMS) is a set of tools designed to manage the employee recruiting and hiring process. It might be the most important core human resources (HR) system.

By Eric St-Jean, Patrick Thibodeau, Gavin Wright • April 15, 2024

White-sounding names have edge in hiring, bias study says

A recent study exposes ongoing racial bias in hiring practices, showing that white-sounding names are often preferred, with a notable overall discrimination rate of 10%.

By Patrick Thibodeau • April 12, 2024

5 use cases for edge computing in manufacturing

Edge computing's capabilities can help improve various aspects of manufacturing operations and save companies time and money. Learn some potential use cases.

By Mary Pratt • April 12, 2024

Microsoft Teams

Microsoft Teams is cloud-based team collaboration software that offers core capabilities, including business messaging, calling, video meetings and file sharing.

By Scott Robinson, Luke O'Neill • April 12, 2024

Industrial 3D printing matures but faces steep climb ahead

Industrial 3D printing vendors are bolstering their products just as use cases and factors such as supply chain disruptions show the technology's usefulness.

By Jim O'Donnell • April 11, 2024

4 common problems with hybrid meetings and how to fix them

Hybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, no matter how they participate.

By Katherine Finnell • April 11, 2024

How to create an omnichannel marketing strategy

Marketers often struggle with the complexities of omnichannel implementation. To get started, they can set their business goals and invest in the right technologies.

By Griffin LaFleur • April 11, 2024