Craig Le Clair is a vice president and principal analyst at Forrester Research Inc., serving
enterprise architecture professionals. An internationally recognized expert in business process
management, he initiated Forrester's series on problematic business processes, including customer
onboarding, invoice management, medical health records and financial compliance. He is also the
lead analyst on the outsourcing of document processing services, including managed print services.
His recent work focuses on helping companies transform from manual and paper-based processes to the
mobile and digital world.
Before joining Forrester, Craig was a vice president at ADP, focusing on next-generation
solutions for its document management business. He was also a co-founder of docHarbor, and has held
senior positions with several document management providers during the past 15 years. He is the
author of How to Succeed in the Enterprise Software Market (2005).
Craig has a Bachelor of Science degree in economics from Georgetown University and a Master of
Business Administration degree from George Washington University.