Principal Consultant, Pink Elephant
Pink Elephant Principal Consultant Gary Case has more than 30 years' experience as an IT professional. He's an ITIL expert, business relationship management professional and co-author of ITIL v3's Continual Service Improvement core volume. Gary specializes in providing strategic guidance on enterprise governance, business relationship management and process consulting, including Lean IT, business alignment, project management and training to IT professionals across all industries. He is past president of the itSMF Denver Local Interest Group (LIG) and presents governance, business and IT-related sessions to audiences at major events worldwide.