Michael Lowenstein

Thought Leadership Principal -

Beyond Principal -


Michael Lowenstein, CMC, Thought Leadership Principal at Beyond Philosophy, Beyond Philosophy is an international customer experience consultancy (www.beyondphilosophy.com), which is co-based in the U.S. Primary areas of consulting and training focus are customer touchpoint optimization, customer behavior research, brand equity and word-of-mouth impact, omni-channel marketing and communication, employee ambassadorship, customer-centric culture development, and customer lifecycle management.

With over thirty years of management and consulting experience in customer and staff loyalty research, CRM, loyalty program development, customer win-back, service and channel quality, customer-driven corporate culture, HRD, and strategic marketing and planning to draw on, Lowenstein is an active international keynoter and speaker, workshop facilitator, and trainer, and he is a regular featured contributor to two customer loyalty newsletters. He also provides expert customer loyalty resource commentary to several professional CRM, marketing, customer service and HRD sites on the Internet.

Submit your customer loyalty question to Michael Lowenstein.