Observability vendors are in a race to leverage AI to automate root cause analysis, enable self-healing, optimize resources, reduce alert noise, automate log analysis, and deliver contextualized actionable insights to end users. Organizations across industries recognize that implementing AI-enhanced observability tools can give them strategic insights that optimize the economics of their application development and platform engineering practices. However, Enterprise Strategy Group’s recent research reveals that an organization’s industry significantly influences three key aspects of AI-enhanced observability: the specific operational benefits realized, perceived return on investment, and how frequently teams override AI recommendations.
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