Alternative desktop delivery and consumption models create urgency to optimize user experience and endpoint protection.
It is incumbent on IT organizations to respond to end-user computing, unified communication, and collaboration needs by providing a secure yet rich consumer-like user experience.
Enterprise Strategy Group’s EUC analysts and research assess what it takes to deliver, manage, and optimize digital workspaces and examine essential EUC topics, including:
- Desktop & application virtualization (VDI)
- Desktop as a Service (DaaS)
- Digital employee experience (DEX)/End-user Experience Monitoring (EUEM)
- Digital workspaces
- End-user devices & hardware
- End-user monitoring & performance
- End-user devices & hardware
- Endpoint lifecycle management
- Unified endpoint management/Mobile device management
- User environment management
- Windows application management
Research Brief
The Shift Toward Cloud-based Contact Centers
Years later, the effects of the pandemic on enterprise technology use are still unfolding, such as mandates for remote work forcing even the most legacy businesses and industries to examine digital transformation and cloud services. Research by TechTarget’s Enterprise Strategy Group shows that, in the wake of supporting shifting work environments over the past several […]
Analysts Covering End-user Computing
Gabe Knuth
Senior Analyst, End-user Computing & User Protection
Areas of Expertise
- Desktop & App Virtualization (VDI)
- Desktop-as-a-Service (DaaS)
- Digital Employee Experience (DEX)
- Digital Workspaces
- Email Security
- End-User Devices & Hardware
Recent End-user Computing Insights
Infographic | December 3, 2024
The Impact of GenAI on the Evolution of Customer Service and Support Technologies
Research Report | November 26, 2024
The Impact of GenAI on the Evolution of Customer Service and Support Technologies
Survey Results | November 26, 2024
The Impact of GenAI on the Evolution of Customer Service and Support Technologies
Research Report | November 15, 2024