Alternative desktop delivery and consumption models create urgency to optimize user experience and endpoint protection.

It is incumbent on IT organizations to respond to end-user computing, unified communication, and collaboration needs by providing a secure yet rich consumer-like user experience.

Enterprise Strategy Group’s EUC analysts and research assess what it takes to deliver, manage, and optimize digital workspaces and examine essential EUC topics, including:

  • Desktop & application virtualization (VDI)
  • Desktop as a Service (DaaS)
  • Digital employee experience (DEX)/End-user Experience Monitoring (EUEM)
  • Digital workspaces
  • End-user devices & hardware
  • End-user monitoring & performance
  • End-user devices & hardware
  • Endpoint lifecycle management
  • Unified endpoint management/Mobile device management
  • User environment management
  • Windows application management

Research Report

Managing the Endpoint Vulnerability Gap

Requirements from widespread work-from-anywhere policies have escalated the need for endpoint management and security convergence. IT and security teams need broad management, prevention, detection, and response capabilities that span endpoint devices and operating environments that are often outside of their control, which is driving many to desire convergence between management and security capabilities to simplify implementation, ongoing management, and risk mitigation.

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Analysts Covering End-user Computing

Stephanie Corby

Practice Director

Areas of Expertise

  • Contact Center/CCaaS
  • Customer Data Platforms (CDP)
  • Customer Experience (CX) Strategy
  • Customer Service
  • Digital Experience Platforms (DXPs)
  • Team Collaboration & Messaging

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Gabe Knuth

Senior Analyst

Areas of Expertise

  • Desktop & App Virtualization (VDI)
  • Desktop-as-a-Service (DaaS)
  • Digital Employee Experience (DEX)
  • Digital Workspaces
  • End-User Devices & Hardware
  • End-user Monitoring & Performance

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