The adoption of UCaaS platforms has risen steadily in recent years.

Driven by growing demand for more flexible, scalable, and secure communication solutions, investments in UCaaS and other unified communications platforms have surged. Key drivers identified in our latest research include hybrid work and employee experience, streamlining collaboration, UC interoperability, and UC security.

Enterprise Strategy Group’s UCC analysts and research cover every aspect of an organization’s UCC strategy and technology framework, including:

  • Contact center/Contact center as a Service (CCaaS)
  • Communications platform as a Service (CPaaS)
  • Meeting room devices & hardware
  • Team messaging & collaboration
  • Unified communications platforms/Unified communications as a Service (UCaaS)

Research Report

Unified Communication and Collaboration Integrations for Modern Business Workflows

This research report explores important unified communications market factors.

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Analysts Covering Unified Communications & Collaboration

Stephanie Corby

Practice Director

Areas of Expertise

  • Contact Center/CCaaS
  • Customer Data Platforms (CDP)
  • Customer Experience (CX) Strategy
  • Customer Service
  • Digital Experience Platforms (DXPs)
  • Team Collaboration & Messaging

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Gabe Knuth

Senior Analyst

Areas of Expertise

  • Desktop & App Virtualization (VDI)
  • Desktop-as-a-Service (DaaS)
  • Digital Employee Experience (DEX)
  • Digital Workspaces
  • End-User Devices & Hardware
  • End-user Monitoring & Performance

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Brian McKenna

Regional Director, Analyst Services, EMEA

Areas of Expertise

  • Business & Technology Strategy
  • Business Applications
  • Business Intelligence
  • Cybersecurity
  • Data Analytics & AI
  • Data Management

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Aaron Tan

Regional Director, Analyst Services, APAC

Areas of Expertise

  • Application Modernization & DevOps
  • Business Applications
  • Cloud Computing
  • Cybersecurity
  • DevOps
  • IaaS/Cloud

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