
The democratizing forces of cloud are changing the dynamics by which businesses compete.
Our latest research shows that cloud is the #2 initiative driving technology investment (behind Cybersecurity).
Businesses are moving toward a hybrid blend of private and multi-public cloud consumption. The cloud purchase research we observe is focused on cloud migration, cloud security, monitoring and observability across multi-cloud and hybrid cloud environments, and digital transformation. Enterprise Strategy Group’s Cloud & IT Operations analysts and demand-side research cover all facets of cloud and IT operations and observability, including:
- AIOps
- Cloud infrastructure management
- ESG/Sustainability
- FinOps
- IT asset management
- IT operations management
- IT service management
- Observability
- Systems management
Research Brief
Industries Dive Headfirst Into AI-enhanced Observability
Observability vendors are in a race to leverage AI to automate root cause analysis, enable self-healing, optimize resources, reduce alert noise, automate log analysis, and deliver contextualized actionable insights to end users. Organizations across industries recognize that implementing AI-enhanced observability tools can give them strategic insights that optimize the economics of their application development and […]
Analysts Covering Cloud & IT Operations

Jon Brown
Senior Analyst, Data Protection, Ops & Sustainability
Areas of Expertise
- AIOps
- Backup
- Business Continuity/Disaster Recovery
- Data Protection
- DRaaS
- FinOps

Aaron Tan
Regional Director, Analyst Services, APAC
Areas of Expertise
- Application Modernization & DevOps
- Business Applications
- Cloud Computing
- Cybersecurity
- DevOps
- IaaS/Cloud
Recent Operations Insights
Research Brief | May 13, 2025
Saturated Application Environments Push AI-led Observability to Its Early Limits
Research Brief | May 13, 2025
Industries Dive Headfirst Into AI-enhanced Observability
Infographic | May 8, 2025