
The democratizing forces of cloud are changing the dynamics by which businesses compete.
ESG’s research shows that Cloud ranks 3rd among broad IT initiatives that have become significantly more important to organizations’ futures in the past two years.
Businesses are moving toward a hybrid blend of private and multi-public cloud consumption. The cloud purchase research we observe is focused on cloud migration, cloud security, monitoring and observability across multi-cloud and hybrid cloud environments, and digital transformation. Enterprise Strategy Group’s Cloud & IT Operations analysts and demand-side research cover all facets of cloud and IT operations and observability, including:
- AIOps
- Cloud infrastructure management
- ESG/Sustainability
- FinOps
- IT asset management
- IT operations management
- IT service management
- Observability
- Systems management
Research Brief
Industries Dive Headfirst Into AI-enhanced Observability
Observability vendors are in a race to leverage AI to automate root cause analysis, enable self-healing, optimize resources, reduce alert noise, automate log analysis, and deliver contextualized actionable insights to end users. Organizations across industries recognize that implementing AI-enhanced observability tools can give them strategic insights that optimize the economics of their application development and […]
Analysts Covering Cloud & IT Operations

Jon Brown
Senior Analyst, Data Protection, Ops & Sustainability
Areas of Expertise
- AIOps
- Backup
- Business Continuity/Disaster Recovery
- Data Protection
- DRaaS
- FinOps

Aaron Tan
Regional Director, Analyst Services, APAC
Areas of Expertise
- Application Modernization & DevOps
- Business Applications
- Cloud Computing
- Cybersecurity
- DevOps
- IaaS/Cloud
Recent Operations Insights
Research Brief | May 13, 2025
Saturated Application Environments Push AI-led Observability to Its Early Limits
Research Brief | May 13, 2025
Industries Dive Headfirst Into AI-enhanced Observability
Infographic | May 8, 2025