Whether employees remain remote or return to an office environment, unified communications and collaboration strategies are top business priorities that will shape the future of work and become the backbone of hyperconnected businesses. Companies are looking beyond online meetings for communication as they explore opportunities with unified-communications-as-a-service (UCaaS), communications-platform-as-a-service (CPaaS), and net-new policy management. Expect to see businesses readjust strategies in 2022 as they overcome false starts, consolidate tools, and execute on a unified communications and collaboration strategy that is coupled directly to their business strategy and goals.
Business Applications & End-user Computing
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Not all businesses can effectively manage, secure, and support the fleet of Apple devices used by their employees. Apple Business Essentials can enable small businesses’ IT professionals to gain control of these devices while providing a comprehensive support program for employees.
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I enjoy how this industry keeps pulling us in directions that challenge the norm and highlight the value of innovation. It has quickly become evident that connecting people over video is the low bar in creating immersive experiences for employees and customers. Remember back two years ago that not everyone was very comfortable on video and would frequently not even turn their cameras on. Fast forward to today and what I saw Slack highlight at Frontiers and you will see that video is one small piece of the way people interact, managers manage, and companies connect with customers. I appreciated how Slack used the below simple message at Slack Frontiers to provide inspiration across three very important constituents: teams, partners, AND customers.
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Let’s face it, while businesses recognize that they should be managing devices, apps, and data better than they are currently doing, there are still MANY midmarket businesses that have not put controls and process in place. I highly suspect that good intentions exist in these companies, but lack of skills, complex solutions, balancing risk and time are all factoring into where device management lands on their priority list. Apple is out to help change this.
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Businesses are operating with a distributed workforce while executives, managers, and team leaders lack the direct insight and daily contact with employees. As a result, organizations are looking for ways to leverage data-driven insights and intelligence to generate technology telemetry, establish employee engagement, and create personalized recommendations. -
Listen in as Bob Laliberte and I discuss these two important research topics and capture technology and business insights into the future of the data center.
Distributed Cloud is a connected ecosystem of cloud services, developer-ready infrastructure, and legacy IT that provides consistent operations for modern applications.
Digital Ecosystems: How carriers, Telcos, MSPs, and CSPs are innovating and optimizing edge computing applications.
Key research questions will include:
- Where are businesses recognizing the value of interconnection?
- How are application architectures leveraging a distributed ecosystem?
- What are the challenges and priorities in deploying cloud-native application architectures that are acting as a catalyst for services outside the data center?
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Listen in as Bob Laliberte and I discuss these two important research topics:
Distributed Cloud is a connected ecosystem of cloud services, developer-ready infrastructure, and legacy IT that provides consistent operations for modern applications.
Observability from Code to Cloud: Optimizing cloud-native application architectures via AIOps-driven automation and FinOps cost optimization.
Key research topics will include:
- Are IT operations teams and developers functioning congruently with modern application processes & architectures?
- Where are businesses recognizing the benefits of automation coupled to observability and intelligence?
- How are businesses building a cloud operating model?
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Listen in as Scott Sinclair and I discuss these two important research topics and capture technology and business insights into the future of the data center.
Distributed Cloud is a connected ecosystem of cloud services, developer-ready infrastructure, and legacy IT that provides consistent operations for modern applications.
Application Infrastructure: The impact of hybrid, multi-cloud, and cloud-native on developer velocity and legacy infrastructure
- How are organizations embracing cloud innovation while dealing with data center reality?
- What’s driving changes to infrastructure and new application architectures?
- Are organizational dynamics helping accelerate success or do they impede progress?
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This Master Survey Results presentation focuses on the state of hosted desktop strategies, and specifically how they have been impacted by COVID-19 and subsequent remote work mandates.
ESG conducted a comprehensive online survey of IT professionals from private- and public-sector organizations in North America (United States and Canada) and Western Europe (UK, France, and Germany) between December 1, 2020 and December 11, 2020. To qualify for this survey, respondents were required to be IT decision makers responsible for the purchase process for productivity applications and endpoint devices including VDI/DRaaS.
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Doug Cahill and I had the opportunity to discuss some of the operating dynamics in today’s IT organizations and how the pressure of embracing cloud innovation is creating the opportunity for distributed cloud environments. What is distributed cloud? Simply put, distributed cloud is a connected ecosystem of cloud services, developer-ready infrastructure, and legacy IT that provides consistent operations for modern applications. Listen in as Doug and I explore the importance of distributed cloud and its potential impact in the market.
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It’s always good to catch up with Jeremy. We had very similar starts (a story for another blog) to our careers in IT. I’m always impressed with how tuned in Jeremy is with IT professionals and his constant drive to innovate in this digital workspace market. -
COVID-19 created an unplanned event for businesses that were forced to quickly enable a mostly—if not exclusively—remote workforce. The business response for remote work has challenged IT business continuity plans, created new risks, and impacted technology decisions. Digital workspaces, bolstered by VDI and DaaS, have the potential to play a vital role in facilitating employee productivity from anywhere in the short term, while helping IT retain insight and control.
ESG conducted an in-depth survey of 389 IT professionals responsible for or involved in the purchase process for productivity applications and endpoint devices, including virtual desktop infrastructure (VDI) and desktop-as-a-service solutions (DaaS). Survey participants represented midmarket (100 to 999 employees) and enterprise-class (1,000 employees or more) organizations in North America (United States and Canada) and Western Europe (UK, France, and Germany).
Businesses are operating with a 
It’s always good to catch up with Jeremy. We had very similar starts (a story for another blog) to our careers in IT. I’m always impressed with how tuned in Jeremy is with IT professionals and his constant drive to innovate in this digital workspace market.