Insights / Survey Results / Real-world SLAs and Availability Requirements
August 21, 2020

Real-world SLAs and Availability Requirements

Christophe Bertrand
Practice Director

Market Topics

Data Protection

ESG conducted a comprehensive online survey of IT professionals from private- and public-sector organizations in North America (United States and Canada) between March 20, 2020 and March 28, 2020. To qualify for this survey, respondents were required to be IT professionals responsible for data protection technology decisions, including those in place to ensure application SLAs are met.

This Master Survey Results presentation focuses on real-world SLAs and availability requirements, including tolerance for downtime, downtime metrics, and real-world SLAs in the context of actual data loss against the backdrop of availability technologies and methods.

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