TechTarget News - Week of Dec 30, 2012

Home Retail Group cuts call costs with SMS automation

Home Retail Group, whose brands include Argos, Homebase and Habitat has cut telephony costs by rolling out an automated text messaging service across its three call centres.

Ofcom proposes early exit to combat price rises

Regulator Ofcom says users should be able to leave mobile, broadband and landline contracts without charge if their provider ups the price

Immigrants wrongly told to leave UK due to inaccurate data

Some immigrants have been accidentally contacted by Capita and told to leave the UK as a result of inaccurate data used in a government push to remove thousands of illegal immigrants

Wi-Fi Alliance to merge with WiGig

The wireless technology will retain its WiGig name but the standard will be looked after by the Wi-Fi Alliance

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