New & Notable
Press Ganey launches GenAI for patient satisfaction survey data
The generative AI tool, Narrative HX, makes it easier to get real-time patient satisfaction data summaries without the hassle of manual rules-based approaches.
Study: DEI programs build healthcare workforce diversity
Research shows DEI programs helped improve healthcare workforce diversity. Will those gains go away under changing political rhetoric?
Are AI chatbots exposing healthcare's patient engagement limits?
Experts might be mixed in their reviews of AI chatbots for patients, but there's one thing they do agree on: there's a patient engagement gap, and AI is trying to fill it.
Patients prefer speedy patient portal care over in-person visits
Consumer preferences for patient portal messaging warrants a second look at strategies for managing inboxes, including AI tools and billing for portal messages.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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NLP patient portal add-on helps docs read messages faster
NLP helped triage patient portal messages at 81% accuracy, speeding up provider response times by nearly 17 hours.
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Patient portal 'techquity' elusive, digital divide remains
The patient portal digital divide might perpetuate disparities in certain health outcomes, researchers said.
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Patients send 2M messages to ChatGPT. How can docs respond?
Healthcare providers can adjust communication strategies to account for healthcare consumer use of AI tools like ChatGPT.
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OpenAI launches ChatGPT Health for consumer use
OpenAI said ChatGPT Health can integrate a user's medical records to provide more tailored answers to health queries.
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Public unclear what CDC-backed shared decision-making is
Many patients misunderstand shared decision-making, a red flag as the CDC now recommends the practice before getting six previously endorsed childhood vaccines.
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1 in 4 patients delay care, cite healthcare affordability issues
A new study takes a longitudinal look at healthcare affordability problems, finding the issue is more pervasive than previously thought.
Features
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Business needs push health equity back to the fore in 2026
Healthcare is still managing challenges related to disparities in health outcomes, creating a business case for renewed energy in health equity projects.
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Is 2026 the year healthcare will open the digital front door?
Healthcare organizations need to assess patient needs and refocus resources onto the digital front door.
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Do information blocking, test result rules hurt patients?
Immediate resulting provisions under information blocking rules might warrant another look to allow doctors to counsel their patients through potentially serious test results.
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Why nurses are key to building patient health literacy about AI
Nurses could effectively help build patient health literacy about AI, but they themselves must be empowered with information about the technology.