New & Notable
153% surge in patient portal messaging imperils provider workloads
Providers might consider billing for patient portal messaging, enhanced health IT infrastructure and AI systems to reduce messaging workloads.
Lown: Top hospitals fall short in health equity work
The Lown Institute found that the leading hospitals named by U.S. News & World Report underperform in its own measures of health equity.
KFF: Healthcare cost pressures lead patients to use AI for health info
Just under a third of patients say they've used AI for health information in the past month, with most users saying healthcare affordability problems led them there.
Rewrites needed as patients say mental health chatbots are judgmental
Users perceive judgment from mental health chatbots, sparking some researchers to call for messaging tweaks before the tools reach their full potential.
Healthcare Strategies: A Podcast
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A podcast for healthcare professionals seeking solutions to today's and tomorrow's top challenges. Hosted by the editors of Xtelligent Healthcare Media, this podcast series focuses on real-world use cases that are leading to tangible improvements in care quality, outcomes, and cost.
Guests from leading provider, payer, government, and other organizations share their approaches to transforming healthcare in a meaningful and lasting way.
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Latest News
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Almost half of patients use AI for online provider search
To keep pace with patient reliance on AI for online provider search, healthcare organizations need to ensure their information is accurate and up-to-date.
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Does no universal healthcare drive U.S.'s poor health performance?
The Commonwealth Fund report indicated that the U.S.'s lack of universal health insurance limits healthcare access and overall outcomes compared to peer nations.
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Which patient safety missteps add to hospitals' fall rates?
Most patient falls occur during patient transfers and in acute care settings, leaving experts to advise a strong emphasis on a systems-level patient safety culture.
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With millions behind on cancer screenings, could bundling help?
About 18 million women are behind on at least one cancer screening, and many are behind on multiple, leaving population health leaders to reimagine care access.
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Low digital health literacy hamstrings seniors' health IT use
CVS Health found that low digital health literacy affects older adults, but most adults are receptive to learning how to use health IT more meaningfully.
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385 hospitals get top marks in CMS' 2026 Hospital Star Ratings drop
More hospitals achieved five stars in the CMS 2026 Hospital Star Ratings, despite updates emphasizing the Safety of Care domain.
Features
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AdventHealth's smart rooms enable, not dampen, human connection
The health system avoided cold, ultramodern smart hospital rooms by opting for technology that brings people and information together for the patient.
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Facing financial headwinds, health systems prioritize patient loyalty
Health systems facing tight margins and an uncertain financial future must focus on reducing friction points and boosting patient loyalty.
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3 steps for health system leaders to drive patient safety culture
Health system leaders can drive a patient safety culture by investing in robust reporting systems, communicating corrective action and engaging staff in safety overhauls.
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AI provider search is here. How can health orgs stay visible?
Healthcare organizations need to rethink their online presence -- from websites to online reviews -- to ensure they're visible in AI provider search.