PwC customer contact transformation powered by Amazon Connect
Solving complex service challenges with the right blend of people, process and technology – enabling organisations to move beyond outdated contact centre models and embrace scalable, agile solutions that meet today’s demands.
Featured Content
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Medway NHS builds AI-powered contact solution to improve patient experience and resource use
Medway NHS Foundation Trust partnered with PwC to develop an AI-powered contact solution that reduced 16-minute wait times and 46% call abandonment rates at Medway Maritime Hospital.
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Birmingham Council enhances efficiency with voice automation
PwC partnered with Birmingham City Council to implement an AI-powered cloud contact center using Amazon Connect and Amazon Lex chatbots.
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Supporting Hillingdon Council’s digital transformation
PwC partnered with Hillingdon Council to implement an AI-powered voice and web chat solution that transformed citizen services.
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Browse Our Library
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PwC for Amazon Connect
PwC's Amazon Connect solution offers a comprehensive 6-week assessment that delivers a functional cloud contact center foundation. Their AWS-certified experts provide end-to-end support from initial setup through ongoing management, ensuring seamless integration with existing systems.
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Amazon Connect Voice Automation Smart Analytics Dashboard
AWS Marketplace product page showcasing a third-party software solution with detailed information on features, pricing options, deployment methods, and customer reviews. Includes product highlights, technical specifications, and purchasing options for AWS customers.
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PwC Contact Centre Maturity Assessment
AWS Marketplace product page for a cloud solution featuring comprehensive details on pricing, deployment options, and technical specifications. Includes vendor information, customer reviews, and support details to help buyers make informed purchasing decisions. The page enables direct procurement through AWS with existing payment terms.
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Growth through experience
This white paper explores the psychology and economics behind customer experiences. It examines 24 research-backed attributes across four dimensions that drive customer loyalty. The report emphasizes that exceptional experiences create emotional connections beyond functional efficiency.
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