Features
Features
-
State data privacy laws, regulations changing CISO priorities
Attorney and IT security expert Scott Giordano discusses how the growing number of state data privacy laws are changing CISOs' information management role. Continue Reading
-
RPA software harnesses the potential of a digital workforce
RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced. Continue Reading
-
High-performance computing use cases and benefits in business
High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit. Continue Reading
-
Blockchain and AI combined solve problems inherent in each
David Petersson explains how blockchain could be used to democratize access to big data -- and make AI breakthroughs the province of many, instead of just a handful of tech giants. Continue Reading
-
Capital One's cloud strategy advances to tap emerging tech
Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey. Continue Reading
-
Comparing chatbots vs. virtual assistants vs. conversational agents
Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences. Continue Reading
-
The urgent need for enterprise AI governance -- and where to start
By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job. Continue Reading
-
AI security tech is making waves in incident response
Experts weigh in on the latest smart cybersecurity tools -- how they work, the implications for your IT security team and whether the investment is worth the expense. Continue Reading
-
Value stream mapping vs. process mapping to drive process innovation
What's the difference between value stream mapping vs. process mapping? One is focused on making an existing process more efficient, while the other dissects the value of each step. Continue Reading
-
Next-gen RPA bots automating job roles, not just tasks
RPA is moving beyond automating tasks to automating big pieces of certain job positions. Case in point: Automation Anywhere's new offering of Digital Workers. Continue Reading
-
Should your company hire a chief AI officer?
Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required. Continue Reading
-
21st-century CIO job description puts CIOs in vortex of emerging tech
The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description. Continue Reading
-
Barclays Bank takes a crack at IBM's quantum computer
Quantum computing may one day explain the universe. Today, the biggest challenge for an early adopter is making the problem sufficiently simple to run on a quantum computer. Continue Reading
-
CIOs share their 2019 tech resolutions
We asked five CIOs to share their tech resolutions for the new year. Ambition is sky high. Projects include RPA, AI that can handle sensitive data, scaling the business and more. Continue Reading
-
Ret. Gen. Stan McChrystal on what's wrong with modern leadership
Retired four-star Gen. Stan McChrystal talks about how modern leadership needs to change and what leadership means in the age of AI. Continue Reading
-
Learning from 2018 cybersecurity incidents: Perform due diligence
Cybersecurity incidents continued to plague companies in 2018. Experts weigh in on the lessons learned and consumer responses to the largest information security breaches of the year. Continue Reading
-
5 cloud computing predictions, trends for 2019
From rapid multi-cloud adoption to enterprises getting smarter about workload migration strategies, experts sound off on key cloud computing trends to watch out for in 2019. Continue Reading
-
A tour through the PPM software marketplace
Finding the right PPM software is vital to project success. Here's a close look at the market leaders. Continue Reading
-
Top 10 SearchCIO videos: IT industry leaders share DX advice
Get digital transformation strategy advice from IT industry leaders in this roundup of our top 10 most popular SearchCIO videos from 2018. Continue Reading
-
Sysco's network backbone spans clouds, speeds data
Food for thought: Sysco worked with interconnection company Equinix to create a backbone that brings together Equinix data centers, Sysco data centers and cloud service providers. Continue Reading
-
2018 articles spotlight innovation's cybersecurity and compliance risk
The top 2018 cybersecurity and compliance articles make a few things clear: digitization increases risk and requires innovative strategies to protect against evolving data threats. Continue Reading
-
2018's top blogs highlight goals, obstacles to modern CIO strategies
SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies. Continue Reading
-
The future of data security threats and protection in the enterprise
The future of data security faces new threats at an ever-increasing rate. Read one expert's advice on having a data security strategy to assess and manage enterprise data security. Continue Reading
-
The role of the CIO today requires 2 key skills
Matt Minetola, CIO at Travelport, reflects on how the role of the CIO in digital transformation has rewritten the rules of IT success. Continue Reading
-
RPA project tackles financial processes, using SAP-savvy RPA vendor
RPA projects are not created equal. Read why automotive supplier Faurecia went with Redwood Software and about how the RPA implementation is playing out. Continue Reading
-
The key features of project and portfolio management software
Cloud or on premises? Does it have the proper collaboration features? How about mobile access? When buying PPM software, these are just some of the questions businesses should ask. Continue Reading
-
Lumentum CIO talks building an enterprise cloud computing strategy
A well-defined plan is essential as cloud adoption becomes a business necessity. In this Q&A, CIO Ralph Loura sounds off on the must-haves for any enterprise cloud computing strategy. Continue Reading
-
6 ways CIOs can make valuation of data a business driver
Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data. Continue Reading
-
Travel commerce platform looking to blockchain, virtual reality in 2019
In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more. Continue Reading
-
What are the top IoT security challenges in corporate settings?
Extended product lifecycles, consumer apathy and lacking federal regulation lead the top IoT security challenges in corporate settings. Continue Reading
-
Benefits of PPM software include reduced failure rates
PPM software provides organizations a greater insight into projects, enabling decision-makers to better manage and prioritize projects, as well as allocate resources. Continue Reading
-
Improving customer experience strategy with digital tweaks vs. transformation
Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case. Continue Reading
-
5 'technology enablers' key to Travelport's digital transformation plan
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach. Continue Reading
-
Enabling digital transformation: CIO talks 3-phase journey
Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service. Continue Reading
-
How one CTO is building a plan for legacy code replacement
Legacy code removal leads 2019 digital transformation plans for CTO Niel Nickolaisen. Learn how his team is prepping for the implementation of a new codebase. Continue Reading
-
How WPI uses AI in ITSM to improve help desk support
WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding. Continue Reading
-
What can CIOs expect from ITIL 4? More leadership advice, for one
ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs. Continue Reading
-
What are PPM tools and how do they help the enterprise?
PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI. Continue Reading
-
How secure-by-design ITSM processes can be a business differentiator
Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter. Continue Reading
-
Embedded IT, global talent to define future of IT jobs
As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe. Continue Reading
-
Technology risks: What CIOs should know and steps they can take
Adopting new tech helps businesses thrive, but CIOs must be aware of accompanying risks. Experts sound off on how new tech continues to muddle the cybersecurity threat landscape. Continue Reading
-
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike. Continue Reading
-
EY exec shares strategy for digital transformation in business
EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change. Continue Reading
-
Why EY is investing in AI, data and blockchain technology initiatives
It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges. Continue Reading
-
Automation and employment debate takes a new turn
Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference. Continue Reading
-
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance. Continue Reading
-
Sunkist Growers reaps the benefits of managed disaster recovery services
Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses. Continue Reading
-
The benefits of IAM processes, strategies for digitized companies
After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM. Continue Reading
-
CIO on the importance of holistic data collection and analysis methods
CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems. Continue Reading
-
A CIO forges a data strategy plan for creating actionable data
As CIO of Data Conversion Laboratory, Tammy Bilitzky is responsible for the technology that her organization and its clients need to turn content into actionable data. Continue Reading
-
The information technology budgeting process: One CTO's experience
Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018. Continue Reading
-
Forging an IT service catalog management plan to drive business goals
An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation. Continue Reading
-
What is driving the evolution of ITSM processes?
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Continue Reading
-
Multi-cloud management best practices and pain points
To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way. Continue Reading
-
Top disadvantages of cloud computing: What CIOs can do
Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks. Continue Reading
-
Chatbot technology brings 'self-help IT' to life at LogMeIn
In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company. Continue Reading
-
Success with automation and AI requires a high 'RQ'
CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully. Continue Reading
-
Survey: IT leaders invest to improve cybersecurity, compliance
As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates. Continue Reading
-
Texas college CIO pushes into enterprise service management
A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments. Continue Reading
-
An ITSM program evolves from subpar to superb
How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details. Continue Reading
-
CTO: Hyper-converged infrastructure appliances cut costs
An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs. Continue Reading
-
Mandates create new GDPR roles, processes for compliant companies
As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities. Continue Reading
-
Legal 'gray areas' holding back GDPR compliance program maturity
The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention? Continue Reading
-
Implementing machine learning to keep Facebook user data safe
Facebook Director of Security Aanchal Gupta shares how the social media giant is implementing machine learning in security to ensure user data is safe on its platform. Continue Reading
-
5 strategies to address the GDPR data management conundrum
As IT executives continue to wrap their heads around GDPR, strategies are emerging to ease its data management compliance burden. Here are five that are already proving effective. Continue Reading
-
Facebook cybersecurity: How the company is building a diverse team
Facebook director of security Aanchal Gupta sounds off on the need for diverse security teams and gives an overview of how the social media giant is working to make it happen. Continue Reading
-
As IT permeates the business, the service desk role expands
Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise. Continue Reading
-
How to scale security: An inside look at how Facebook does it
Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas. Continue Reading
-
Speed, service, solutions are CIO priorities for Arcadis IT exec
Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies. Continue Reading
-
How to become a digital leader: A design company's blueprint
Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients. Continue Reading
-
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted. Continue Reading
-
SAP chief security officer talks cloud, security trends
Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected. Continue Reading
-
ITSM in the era of cloud-based services
Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton. Continue Reading
-
McAfee CISO: The importance of a strong cybersecurity culture
For McAfee CISO Grant Bourzikas, building a strong cyberdefense culture is essential because employees are the first line of defense to avoid rapidly evolving cybersecurity risks. Continue Reading
-
McAfee CISO: Leadership buy-in essential to boost cybersecurity
As online risks continue to evolve, making sure company leadership buys in to efforts to improve cybersecurity posture has become essential, says McAfee CISO Grant Bourzikas. Continue Reading
-
CIO roles: Developing 'safe and sound' IT systems
Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems. Continue Reading
-
GE: Success of AI systems tied to engineering, not algorithms
AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE. Continue Reading
-
Symantec CIO: Digital transformation plan shaped by cloud, AI
Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan. Continue Reading
-
Symantec CIO strategy: Add 'extreme value' to the business
Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal. Continue Reading
-
When running IT like a business, consider the bagel shop
Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy. Continue Reading
-
RPA tools lead to better customer service: Three case studies
A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened. Continue Reading
-
Digital transformation in manufacturing: Carton maker taps Predix software
Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs. Continue Reading
-
Law firm makes case for technology-enabled transformation
Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer. Continue Reading
-
Six barriers to digital transformation; CIO strategies to conquer them
CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them. Continue Reading
-
Blockchain as a service expected to entice CIOs to test waters
AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter. Continue Reading
-
Enterprise data encryption: Preparing for a post-quantum future
With the race toward quantum computing underway, interest in post-quantum encryption is growing. ISACA's Rob Clyde explains how CIOs and CISOs can get up to speed. Continue Reading
-
The time to think about post-quantum cryptography is now
Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs. Continue Reading
-
Artificial intelligence center of excellence emerges as best practice
One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence. Continue Reading
-
CISO careers: Several factors propel high turnover
The average CISO tenure is approximately 24 to 48 months. Kudelski Security's John Hellickson discusses factors driving the high turnover rate and how to improve job satisfaction. Continue Reading
-
At CyrusOne, a look at the expanding role of a CIO
Being head of IT isn't the gig it used to be, says Blake Hankins, CIO of data center provider CyrusOne, in this Q&A. Today, the job of CIO is about making partnerships -- and having business know-how. Continue Reading
-
Data center industry growth drives expansion, cloud use at CyrusOne
More devices and lots more data is good news for the data center industry and CyrusOne, says CIO Blake Hankins. In this Q&A, he discusses the company's buildup and his department's cloud use. Continue Reading
-
CISO soft skills in demand as position evolves into leadership role
Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field. Continue Reading
-
Optimizing an artificial intelligence architecture: The race is on
As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike. Continue Reading
-
CISO: Data integrity and confidentiality are 'pillars' of cybersecurity
When it comes to protecting online info, one cybersecurity veteran says the role of a CISO is to first incorporate processes that maintain data integrity and confidentiality. Continue Reading
-
CIO uses master data management to speed digitalization
IMA Financial Group CIO Michelle Vercellino's effort to clean up, protect and govern the firm's data is an important step in the firm's quest for 'data intelligence.' Continue Reading
-
Tackling the 'ask me anything' challenge of a conversational interface
IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users. Continue Reading
-
Machine learning use case to ID unhappy employees
Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers. Continue Reading
-
Cloud workload protection tool speeds cloud migration, saves time
Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time. Continue Reading
-
Informatica enlists cloud workload protection platform for 'zero-trust' IT security
To secure its immense cloud operations, Informatica looks to a new tool, a cloud workload protection platform by Aporeto, with a deny-all approach to server access. Continue Reading
-
IoT initiatives raise new complications for CIOs
As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise. Continue Reading