Features

Features

• AI for decision-making shows promise, but worker trust an issue

  Companies like Walmart are using AI for decision-making in business processes, but the discipline is new and workers are wary. Experts offer ways to build trust.  Continue Reading

• Amid pivot to the cloud, a change management plan builds support

  A comprehensive change management plan was critical to the success of SoulCycle's big shift to the cloud. Read how IT coached employees to change the way they worked.  Continue Reading

• CIO's breadth, depth, business savvy on display at Trace3 Evolve

  Technology leaders from NetApp, First American and Experian were among those honored at the Trace3 Evolve event. Their outsized role in driving business value was on full display.  Continue Reading

• AI's carbon footprint will be an issue for enterprises

  AI is touted as the tech that will help us combat global warming, but training AI models requires a shocking amount of energy. What are the implications for enterprise AI strategies?  Continue Reading

• Enterprises need to plan for deepfake technology

  Politicians and Hollywood stars aren't the only ones at risk: Enterprises need to understand the dangers deepfakes pose to their brands and employees. Here's a primer.  Continue Reading

• AI in IT infrastructure transforms how work gets done

  Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help.  Continue Reading

• RPA use cases that take RPA to next level

  Taking RPA use cases to the next level entails automating complex processes, establishing a governance program and using management techniques such as Six Sigma.  Continue Reading

• Build a digital transformation strategy with software at its core

  What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.  Continue Reading

• Compliance rules usher in new era for personal data privacy policy

  With the rollout of data privacy regulations, individual data rights and the right to be forgotten are forcing organizations to re-examine how they handle customer information.  Continue Reading

• EU GDPR terms to know

  Compliance regulations can be complicated to follow, particularly in the new age of data privacy. Here's a breakdown of the must-know terms for companies who are subject to GDPR.  Continue Reading

• Transformational leadership style inspires 'moonshot goals'

  Entrepreneur extraordinaire Keith Krach talks about the network effect, turning competitors into partners and paying it forward in this third and final part of our Q&A.  Continue Reading

• How to build a startup: 7 tips from Keith Krach

  Entrepreneur Keith Krach recounts how he started Ariba, sharing a treasure trove of tips in part two of this three-part Q&A.  Continue Reading

• The shift to edge computing is happening fast -- here's why

  Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.  Continue Reading

• IoT, machine learning, MookieBot triple threat for Red Sox IT in 2019

  Red Sox IT chief Brian Shield talks about the next leg of the franchise's digital transformation: using IoT and machine learning to serve fans and sharpen at-bats.  Continue Reading

• How the Red Sox built a winning digital transformation roadmap

  Years before it became a thing, Red Sox IT chief Brian Shield came up with a digital transformation roadmap that positioned the storied team for DX success.  Continue Reading

• Keith Krach: The making of a technology leader

  Keith Krach, of DocuSign fame, talks about his long career as a technology leader. Part one covers the early years, from his first jobs at GM to making his mark in Silicon Valley.  Continue Reading

• State data privacy laws, regulations changing CISO priorities

  Attorney and IT security expert Scott Giordano discusses how the growing number of state data privacy laws are changing CISOs' information management role.  Continue Reading

• RPA software harnesses the potential of a digital workforce

  RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced.  Continue Reading

• High-performance computing use cases and benefits in business

  High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.  Continue Reading

• Blockchain and AI combined solve problems inherent in each

  David Petersson explains how blockchain could be used to democratize access to big data -- and make AI breakthroughs the province of many, instead of just a handful of tech giants.  Continue Reading

• Capital One's cloud strategy advances to tap emerging tech

  Capital One's cloud strategy continues to evolve as the financial powerhouse taps into emerging tech to improve customer experience. Read the step-by-step details of its journey.  Continue Reading

• Comparing chatbots vs. virtual assistants vs. conversational agents

  Is a conversational agent the same as a chatbot or a virtual assistant? Not exactly. IBM Watson VP and CTO Rob High explains the differences.  Continue Reading

• The urgent need for enterprise AI governance -- and where to start

  By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job.  Continue Reading

• AI security tech is making waves in incident response

  Experts weigh in on the latest smart cybersecurity tools -- how they work, the implications for your IT security team and whether the investment is worth the expense.  Continue Reading

• Value stream mapping vs. process mapping to drive process innovation

  What's the difference between value stream mapping vs. process mapping? One is focused on making an existing process more efficient, while the other dissects the value of each step.  Continue Reading

• Next-gen RPA bots automating job roles, not just tasks

  RPA is moving beyond automating tasks to automating big pieces of certain job positions. Case in point: Automation Anywhere's new offering of Digital Workers.  Continue Reading

• Should your company hire a chief AI officer?

  Aramark's newly appointed chief AI officer, along with senior IT leaders from Kohl's, eBay and Square, make the case for an AI expert in the C-suite: Title may not be required.  Continue Reading

• 21st-century CIO job description puts CIOs in vortex of emerging tech

  The ban against pursuing tech for tech's sake -- it's been lifted. CIOs need to dive into emerging tech to extract its business potential. Welcome to the new CIO job description.  Continue Reading

• Barclays Bank takes a crack at IBM's quantum computer

  Quantum computing may one day explain the universe. Today, the biggest challenge for an early adopter is making the problem sufficiently simple to run on a quantum computer.  Continue Reading

• CIOs share their 2019 tech resolutions

  We asked five CIOs to share their tech resolutions for the new year. Ambition is sky high. Projects include RPA, AI that can handle sensitive data, scaling the business and more.  Continue Reading

• Ret. Gen. Stan McChrystal on what's wrong with modern leadership

  Retired four-star Gen. Stan McChrystal talks about how modern leadership needs to change and what leadership means in the age of AI.  Continue Reading

• Learning from 2018 cybersecurity incidents: Perform due diligence

  Cybersecurity incidents continued to plague companies in 2018. Experts weigh in on the lessons learned and consumer responses to the largest information security breaches of the year.  Continue Reading

• 5 cloud computing predictions, trends for 2019

  From rapid multi-cloud adoption to enterprises getting smarter about workload migration strategies, experts sound off on key cloud computing trends to watch out for in 2019.  Continue Reading

• A tour through the PPM software marketplace

  Finding the right PPM software is vital to project success. Here's a close look at the market leaders.  Continue Reading

• Top 10 SearchCIO videos: IT industry leaders share DX advice

  Get digital transformation strategy advice from IT industry leaders in this roundup of our top 10 most popular SearchCIO videos from 2018.  Continue Reading

• Sysco's network backbone spans clouds, speeds data

  Food for thought: Sysco worked with interconnection company Equinix to create a backbone that brings together Equinix data centers, Sysco data centers and cloud service providers.  Continue Reading

• 2018 articles spotlight innovation's cybersecurity and compliance risk

  The top 2018 cybersecurity and compliance articles make a few things clear: digitization increases risk and requires innovative strategies to protect against evolving data threats.  Continue Reading

• 2018's top blogs highlight goals, obstacles to modern CIO strategies

  SearchCIO's top 2018 blog posts provide a glimpse into how evolving technology and the digital transformation of business processes are influencing CIO strategies.  Continue Reading

• The future of data security threats and protection in the enterprise

  The future of data security faces new threats at an ever-increasing rate. Read one expert's advice on having a data security strategy to assess and manage enterprise data security.  Continue Reading

• The role of the CIO today requires 2 key skills

  Matt Minetola, CIO at Travelport, reflects on how the role of the CIO in digital transformation has rewritten the rules of IT success.  Continue Reading

• RPA project tackles financial processes, using SAP-savvy RPA vendor

  RPA projects are not created equal. Read why automotive supplier Faurecia went with Redwood Software and about how the RPA implementation is playing out.  Continue Reading

• The key features of project and portfolio management software

  Cloud or on premises? Does it have the proper collaboration features? How about mobile access? When buying PPM software, these are just some of the questions businesses should ask.  Continue Reading

• Lumentum CIO talks building an enterprise cloud computing strategy

  A well-defined plan is essential as cloud adoption becomes a business necessity. In this Q&A, CIO Ralph Loura sounds off on the must-haves for any enterprise cloud computing strategy.  Continue Reading

• 6 ways CIOs can make valuation of data a business driver

  Gartner believes data should be on every company's balance sheet. Here are six data valuation models on how CIOs can put a price tag on their data.  Continue Reading

• Travel commerce platform looking to blockchain, virtual reality in 2019

  In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more.  Continue Reading

• What are the top IoT security challenges in corporate settings?

  Extended product lifecycles, consumer apathy and lacking federal regulation lead the top IoT security challenges in corporate settings.  Continue Reading

• Benefits of PPM software include reduced failure rates

  PPM software provides organizations a greater insight into projects, enabling decision-makers to better manage and prioritize projects, as well as allocate resources.  Continue Reading

• Improving customer experience strategy with digital tweaks vs. transformation

  Improving the customer experience with digital technologies doesn't have to entail full-blown transformation. Here are three organizations that make the case.  Continue Reading

• 5 'technology enablers' key to Travelport's digital transformation plan

  Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach.  Continue Reading

• Enabling digital transformation: CIO talks 3-phase journey

  Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service.  Continue Reading

• How one CTO is building a plan for legacy code replacement

  Legacy code removal leads 2019 digital transformation plans for CTO Niel Nickolaisen. Learn how his team is prepping for the implementation of a new codebase.  Continue Reading

• How WPI uses AI in ITSM to improve help desk support

  WPI is using AI in ITSM to route help desk tickets to the most qualified technicians. ITSM automation of this ilk helps users and IT-- but it requires some handholding.  Continue Reading

• What can CIOs expect from ITIL 4? More leadership advice, for one

  ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs.  Continue Reading

• What are PPM tools and how do they help the enterprise?

  PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI.  Continue Reading

• How secure-by-design ITSM processes can be a business differentiator

  Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter.  Continue Reading

• Embedded IT, global talent to define future of IT jobs

  As more businesses identify as tech companies, what's the future of IT jobs? Many IT teams will work remotely on a gig-by-gig basis and their colleagues will span the globe.  Continue Reading

• Technology risks: What CIOs should know and steps they can take

  Adopting new tech helps businesses thrive, but CIOs must be aware of accompanying risks. Experts sound off on how new tech continues to muddle the cybersecurity threat landscape.  Continue Reading

• Improve your digital transformation plan: 3 tips from EY's Jeff Wong

  EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.  Continue Reading

• EY exec shares strategy for digital transformation in business

  EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change.  Continue Reading

• Why EY is investing in AI, data and blockchain technology initiatives

  It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.  Continue Reading

• Automation and employment debate takes a new turn

  Future of work trends: Academics and industry executives shared their views on the evolution of RPA and the impact of AI on jobs at the recent UiPath Forward conference.  Continue Reading

• An 18-month-old virtual agent at Credit Suisse gets its bearings

  Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.  Continue Reading

• Sunkist Growers reaps the benefits of managed disaster recovery services

  Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses.  Continue Reading

• The benefits of IAM processes, strategies for digitized companies

  After regulatory compliance and audit requirements forced Raymond James Financial to re-examine its IAM processes, the company is now reaping the business benefits of IAM.  Continue Reading

• CIO on the importance of holistic data collection and analysis methods

  CIO Tammy Bilitzky explains what she means by holistic data collection and analysis methods, and how they ensure accuracy of results and build trust into automated data systems.  Continue Reading

• The information technology budgeting process: One CTO's experience

  Budget surprises have the power to take a company's yearly plans from smooth to chaotic. Look at one CTO's journey through the information technology budgeting process in 2018.  Continue Reading

• Forging an IT service catalog management plan to drive business goals

  An IT service catalog management strategy that drives business results requires CIOs to look beyond the provisioning of IT services -- and users to grasp the value of service automation.  Continue Reading

• What is driving the evolution of ITSM processes?

  At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.  Continue Reading

• Multi-cloud management best practices and pain points

  To reap the benefits of a multi-cloud strategy, CIOs must first have the right skills and processes in place. Here are the multi-cloud management best practices to lead the way.  Continue Reading

• Top disadvantages of cloud computing: What CIOs can do

  Andrew Larkin from the Cloud Academy sheds light on cloud computing misconceptions and drawbacks -- including downtime -- and offers best practices for CIOs to address these risks.  Continue Reading

• Chatbot technology brings 'self-help IT' to life at LogMeIn

  In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.  Continue Reading

• Success with automation and AI requires a high 'RQ'

  CIOs should assess their 'robotics quotient,' a Forrester Research construct that measures how ready organizations are to introduce automation and AI technologies successfully.  Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.  Continue Reading

• Texas college CIO pushes into enterprise service management

  A mature ITSM program has not only won Link Alander's IT team kudos for superb service delivery, but it is also driving automation of business processes in other departments.  Continue Reading

• An ITSM program evolves from subpar to superb

  How do you go from 'lousy' systems and subpar services to an ITSM program that is driving a service approach across the enterprise? CIO Link Alander gives us the details.  Continue Reading

• CTO: Hyper-converged infrastructure appliances cut costs

  An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.  Continue Reading

• Mandates create new GDPR roles, processes for compliant companies

  As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.  Continue Reading

• Legal 'gray areas' holding back GDPR compliance program maturity

  The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?  Continue Reading

• Implementing machine learning to keep Facebook user data safe

  Facebook Director of Security Aanchal Gupta shares how the social media giant is implementing machine learning in security to ensure user data is safe on its platform.  Continue Reading

• 5 strategies to address the GDPR data management conundrum

  As IT executives continue to wrap their heads around GDPR, strategies are emerging to ease its data management compliance burden. Here are five that are already proving effective.  Continue Reading

• Facebook cybersecurity: How the company is building a diverse team

  Facebook director of security Aanchal Gupta sounds off on the need for diverse security teams and gives an overview of how the social media giant is working to make it happen.  Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.  Continue Reading

• How to scale security: An inside look at how Facebook does it

  Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.  Continue Reading

• Speed, service, solutions are CIO priorities for Arcadis IT exec

  Heading into the final stretch of his first year as CIO, Justin Wright has strong ideas about how to make IT a better partner to the business. Read about his CIO priorities for people, processes and technologies.  Continue Reading

• How to become a digital leader: A design company's blueprint

  Arcadis CIO Justin Wright explains how IT is working in tandem with the business to make the firm a digital leader for its construction industry clients.  Continue Reading

• Digital transformation in the construction industry will rock status quo

  Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted.  Continue Reading

• SAP chief security officer talks cloud, security trends

  Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected.  Continue Reading

• ITSM in the era of cloud-based services

  Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton.  Continue Reading

• McAfee CISO: The importance of a strong cybersecurity culture

  For McAfee CISO Grant Bourzikas, building a strong cyberdefense culture is essential because employees are the first line of defense to avoid rapidly evolving cybersecurity risks.  Continue Reading

• McAfee CISO: Leadership buy-in essential to boost cybersecurity

  As online risks continue to evolve, making sure company leadership buys in to efforts to improve cybersecurity posture has become essential, says McAfee CISO Grant Bourzikas.  Continue Reading

• CIO roles: Developing 'safe and sound' IT systems

  Digital transformation is having a big influence on the evolution of the CIO role. For one CIO, responsibilities have expanded into ensuring the 'safety and soundness' of IT systems.  Continue Reading

• GE: Success of AI systems tied to engineering, not algorithms

  AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE.  Continue Reading

• Symantec CIO: Digital transformation plan shaped by cloud, AI

  Read about how SaaS, public cloud, AI and machine learning are driving Symantec's digital transformation in this Q&A with CIO Sheila Jordan.  Continue Reading

• Symantec CIO strategy: Add 'extreme value' to the business

  Sheila Jordan's CIO strategy at Symantec focuses on bringing 'extreme value' to the business. Here, she discusses her top six IT priorities for achieving that goal.  Continue Reading

• When running IT like a business, consider the bagel shop

  Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.  Continue Reading

• RPA tools lead to better customer service: Three case studies

  A global consumer credit reporting agency, an affordable housing lender, and a Fortune 500 insurance company bet on using RPA software. Here's what happened.  Continue Reading

• Digital transformation in manufacturing: Carton maker taps Predix software

  Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs.  Continue Reading

• Law firm makes case for technology-enabled transformation

  Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.  Continue Reading

• Six barriers to digital transformation; CIO strategies to conquer them

  CIOs are under pressure to help companies find their digital mojo, but challenges abound. Learn about the top six barriers to digital transformation -- and how to vanquish them.  Continue Reading

• Blockchain as a service expected to entice CIOs to test waters

  AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter.  Continue Reading