Evaluate

Evaluate

Weigh the pros and cons of technologies, products and projects you are considering.

• What are the benefits of serverless computing?

  At the recent Gartner Symposium, analyst Arun Chandrasekaran highlighted the benefits of serverless computing and delineated the factors driving enterprise interest in serverless. Continue Reading

• AI in ITSM equals 'service intelligence' -- ITSM's next frontier

  AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Continue Reading

• Why AI for social good is a thing

  Tech companies love to promote their use of AI for social good. CMU's Fei Fang talks about why the ethics of AI is such a tricky topic in the final episode of 'Schooled in AI.' Continue Reading

• The role of the CIO today requires 2 key skills

  Matt Minetola, CIO at Travelport, reflects on how the role of the CIO in digital transformation has rewritten the rules of IT success. Continue Reading

• The key features of project and portfolio management software

  Cloud or on premises? Does it have the proper collaboration features? How about mobile access? When buying PPM software, these are just some of the questions businesses should ask. Continue Reading

• Lumentum CIO talks building an enterprise cloud computing strategy

  A well-defined plan is essential as cloud adoption becomes a business necessity. In this Q&A, CIO Ralph Loura sounds off on the must-haves for any enterprise cloud computing strategy.Continue Reading

• Travel commerce platform looking to blockchain, virtual reality in 2019

  In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more.Continue Reading

• What should CIOs look for when choosing public cloud platforms?

  In this Ask the Expert, Lumentum SVP and CIO Ralph Loura highlights two key factors to consider when choosing among public cloud giants AWS, Azure and Google Cloud Platform.Continue Reading

• Benefits of PPM software include reduced failure rates

  PPM software provides organizations a greater insight into projects, enabling decision-makers to better manage and prioritize projects, as well as allocate resources.Continue Reading

• 5 'technology enablers' key to Travelport's digital transformation plan

  Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach.Continue Reading

• Enabling digital transformation: CIO talks 3-phase journey

  Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service.Continue Reading

• How can enterprises benefit from automation in security?

  Tufin Technical Director Joe Schreiber highlights how automating security operations can benefit an organization and discusses best practices for effective implementation.Continue Reading

• Gartner breaks down the state of quantum computing technology

  Gartner believes CIOs should prepare for quantum computing. When is it coming, what impact will it have and what do CIOs need to know? Gartner's David Cearley breaks it down.Continue Reading

• What can CIOs expect from ITIL 4? More leadership advice, for one

  ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs.Continue Reading

• Cognitive tutor could teach employees new skills

  AI research on how humans learn is making learning less mysterious –-- and could lead to cognitive tutors, whose job is to train employees.Continue Reading

• What are PPM tools and how do they help the enterprise?

  PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI.Continue Reading

• How secure-by-design ITSM processes can be a business differentiator

  Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter.Continue Reading

• EY exec shares strategy for digital transformation in business

  EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change.Continue Reading

• Why EY is investing in AI, data and blockchain technology initiatives

  It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.Continue Reading

• ITSM governance essential as new tech trends drive business processes

  New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required.Continue Reading

• What tactics can organizations adopt to drive cloud security practices?

  In this Ask the Expert, Gartner's Marco Meinardi explains business factors driving cloud security practices and explains the role of the CIA triad in enterprise cloud security.Continue Reading

• Sunkist Growers reaps the benefits of managed disaster recovery services

  Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses.Continue Reading

• ITSM vs DevOps: Are DevOps, Agile overshadowing ITSM frameworks?

  In this Ask the Expert, digital transformation expert IsaacSacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices.Continue Reading

• 4 ways to use machine learning to improve customer experience

  There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.Continue Reading

• 4 factors to consider when making the shift to the cloud

  For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.Continue Reading

• What is driving the evolution of ITSM processes?

  At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.Continue Reading

• 3 stages of ITSM and 5 ways to enhance your ITSM strategy

  From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.Continue Reading

• Augmented intelligence: The clearest path to focused AI?

  Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.Continue Reading

• Chatbot technology brings 'self-help IT' to life at LogMeIn

  In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.Continue Reading

• Survey: IT leaders invest to improve cybersecurity, compliance

  As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.Continue Reading

• CTO: Hyper-converged infrastructure appliances cut costs

  An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.Continue Reading

• Mandates create new GDPR roles, processes for compliant companies

  As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.Continue Reading

• Legal 'gray areas' holding back GDPR compliance program maturity

  The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?Continue Reading

• How do machine learning algorithms differ from traditional algorithms?

  In this ask the expert, ParallelM CTO Nisha Talagala lays out the similarities and differences between traditional software engineering and machine learning.Continue Reading

• As IT permeates the business, the service desk role expands

  Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.Continue Reading

• How to scale security: An inside look at how Facebook does it

  Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.Continue Reading

• Digital transformation in the construction industry will rock status quo

  Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted.Continue Reading

• MIT CIO 2018 videos: Honing a digital leadership strategy

  In these digital leadership videos from the 2018 MIT Sloan CIO Symposium, IT execs share their experiences in digital transformation and in driving organizational change.Continue Reading

• Bank opts for AI-infused data storage platform over cloud

  A storage vendor that bills itself as a software company is baking AI management into its all-flash arrays. Read why IT execs like Dan King sees the innovation as a game changer.Continue Reading

• Cybersecurity trend watch: The power of data

  It's no secret that data equals power in the digital marketplace, making strategies to protect that data a valuable business asset. The fast pace of IT advancement also makes the cybersecurity ...Continue Reading

• Cybersecurity trend watch: Data protection's business influence

  As business leaders continue to realize the bottom line value of data protection, the cybersecurity market is already ripe for disruption. At the Gartner Security & Risk Management Summit in ...Continue Reading

• New deep learning algorithms could improve robot sight

  Self-driving cars, as brilliant as they are, are not nearly as good as humans at dealing with uncertainty. David Held has an algorithm for that.Continue Reading

• Is consolidating ITSM tools in the best interest of CIOs?

  Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting.Continue Reading

• SAP chief security officer talks cloud, security trends

  Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected.Continue Reading

• IT service desk vs. IT help desk: What's the difference?

  One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture.Continue Reading

• Don't get caught up in the neural processing unit hype

  To differentiate new chip technology from existing GPUs, mobile tech companies (along with software titans) are slapping a 'neural' label on their products. Analysts say to be skeptical.Continue Reading

• ITSM in the era of cloud-based services

  Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton.Continue Reading

• GE: Success of AI systems tied to engineering, not algorithms

  AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE.Continue Reading

• How is cloud influencing the CDO role?

  Cloud investments create both opportunities and challenges for the rapidly evolving chief data officer role. Alation's Satyen Sangani shares his perspective here.Continue Reading

• IT career skills: Does being a specialist make a difference?

  When it comes to developing IT skills, is it better to be the jack-of-all-trades or master of one? Airtel's Harmeen Mehta shares her perspective in this ATE.Continue Reading

• RPA strategy: A must-have for digital transformation

  Companies are realizing that having an RPA strategy to automate repetitive, rules-based tasks is a necessity, not an option, for achieving digital transformation.Continue Reading

• Digital transformation in manufacturing: Carton maker taps Predix software

  Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs.Continue Reading

• Law firm makes case for technology-enabled transformation

  Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.Continue Reading

• Blockchain as a service expected to entice CIOs to test waters

  AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter.Continue Reading

• Enterprise data encryption: Preparing for a post-quantum future

  With the race toward quantum computing underway, interest in post-quantum encryption is growing. ISACA's Rob Clyde explains how CIOs and CISOs can get up to speed.Continue Reading

• CISO careers: Several factors propel high turnover

  The average CISO tenure is approximately 24 to 48 months. Kudelski Security's John Hellickson discusses factors driving the high turnover rate and how to improve job satisfaction.Continue Reading

• Digital transformation objectives: Streamlining data with AI

  In this video, Bill Gillis, CIO at Beth Israel Deaconess Care Organization, says utilizing AI and machine learning in data processing tops his digital transformation objectives list.Continue Reading

• Bad data stops business process transformation in its tracks

  Dan Morris introduces his new eight-part series on exploring how bad data can sabotage business process transformation and what CIOs need to do to fix it.Continue Reading

• Optimizing an artificial intelligence architecture: The race is on

  As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike.Continue Reading

• What's the difference between chatbots and virtual assistants?

  Forrester's Thomas Husson gives his take on the difference between virtual assistants and chatbots. He says one is closer to a 'dynamic FAQ' and the other is a third-party aggregator.Continue Reading

• Tackling the 'ask me anything' challenge of a conversational interface

  IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users.Continue Reading

• The Wild Wild West of conversational design

  Sociologist and conversation analyst Bob Moore and artist and UX designer Raphael Arar -- researchers at IBM Research -- are working at the forefront of an emerging field: Conversational UX design. ...Continue Reading

• Cloud workload protection tool speeds cloud migration, saves time

  Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time.Continue Reading

• IoT initiatives raise new complications for CIOs

  As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise.Continue Reading

• How to make AI agents better conversationalists: Context is key

  IBM's Bob Moore and Raphael Arar are committed to designing AI agents that actually understand -- and retain -- context. The aim? To make AI exchanges more like conversations.Continue Reading

• Is the future of robotic process automation intelligent?

  Intelligent process automation may eventually supplant traditional robotic process automation as AI propels the technology away from automating rote tasks.Continue Reading

• Conversational UX design: What it is and who's paving the way

  Two researchers at IBM aim to make AI systems converse more like humans. Here, they discuss the emerging field of conversational UX design and the expertise that goes into it.Continue Reading

• Fostering human-machine collaboration is a CIO's job

  Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play.Continue Reading

• Enterprise machine learning and AI: Use cases and challenges

  In this handbook, learn how AI and machine learning advancements are disrupting digitized business and what CIOs can do to take advantage of the AI revolution.Continue Reading

• How to measure usability when selecting an RPA tool

  If an RPA tool isn't user-friendly and isn't built for the long term, chances are the dividends won't be immediate. Read this before choosing your RPA tools.Continue Reading

• Lacking data management processes holds back digital business

  The business fallout of poor data management processes goes well beyond security and privacy implications. Evident IT CEO David Thomas explains in this SearchCompliance Q&A.Continue Reading

• How do attackers build and use phishing kits?

  With attackers looking to maximize their ROI, they are employing what is called a phishing kit to run scam campaigns. In this Ask the Expert, learn how such kits are built.Continue Reading

• CIOs dissect what makes their artificial intelligence projects tick

  AI has been described as the ultimate disruptor. These three IT leaders are prepping for the shake-up with artificial intelligence projects designed to harness that potential.Continue Reading

• FAQ: How is digitization influencing SEC compliance priorities?

  As online trading and digital finance becomes the norm, updated SEC compliance regulations target these transactions in an effort to improve digital asset security.Continue Reading

• Digital transformation for insurance: Idaho firm opts for HCI

  An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing.Continue Reading

• Rapid prototyping process brings technology to life

  Carnegie Mellon University's Chris Harrison and his team are developing the user interfaces of the future. He explains why a rapid prototyping process is critical to building technology that changes lives.Continue Reading

• Artificial intelligence and machine learning forge path to a better UI

  Carnegie Mellon University's Chris Harrison talks about the future of the user interface in this episode of 'Schooled in AI.'Continue Reading

• What technical challenges face voice AI technology? There are many

  Conversational AI will change enterprise communications -- eventually. In the meantime, Gartner analyst Svetlana Sicular details the areas where voice AI technology needs to grow.Continue Reading

• IT Priorities survey predicts 2018 IT strategy for tech pros

  In TechTarget's annual IT Priorities survey, information technology professionals across industries provide a glimpse of their 2018 IT strategy plans and pet projects.Continue Reading

• Machine learning algorithms: New tool for fighting cyberthreats?

  As hackers use increasingly sophisticated tech to tap into corporate data, machine learning platforms can help companies fight fire with fire by detecting cyberthreats early on.Continue Reading

• Biometric security technology readies for corporate prime time

  Companies are turning to biometric security technology to improve user authentication and experience, but its use presents unique challenges that could slow enterprise adoption.Continue Reading

• Natural-language processing technology boosts BI at Penn Medicine

  Natural-language processing technology lets Penn Medicine tap unstructured data, improving its analytics and patient care. Success required a multidisciplinary effort.Continue Reading

• Cybersecurity trend forecast: Streamlined, simplified security

  In this SearchCIO Q&A, Javvad Malik discusses why streamlining infosec processes is becoming a top cybersecurity trend and how new tech influences the infosec industry.Continue Reading

• Forrester to CIOs: Blockchain networks are not truth machines

  Who couldn't use a little clarity on blockchain? A new report from Forrester Research separates myth from the current reality of blockchain networks.Continue Reading

• New tech creates new attack vectors, cybersecurity vulnerabilities

  CISO John Germain explains how tech like AI and IoT are revolutionizing business -- and creating new cybersecurity vulnerabilities as data protection is left on the back burner.Continue Reading

• Deep learning projects: Cloud-based AI or dedicated hardware?

  Are deep learning projects part of your AI agenda this year? Here's how to evaluate the tradeoffs between using cloud-based AI infrastructure versus dedicated hardware.Continue Reading

• What do the new AI chips mean for CIOs? Homework, for starters

  New AI chips promise to put deep learning initiatives in better reach of enterprises. But they aren't applicable to all AI projects and, in some cases, are inferior to CPUs and GPUs.Continue Reading

• Tech, growing data sets complicate enterprise cybersecurity strategy

  Emerging tech has grown companies' data sets and made IT environments increasingly complex. As IT capabilities evolve, enterprise cybersecurity strategy is struggling to keep up.Continue Reading

• Software robot tech arrives: Are CIOs ready?

  RPA technology is coming of age and becoming a strategic play in the public and private sectors. The task for CIOs is to make sure deployments are enterprise-grade.Continue Reading

• In praise of recommendation engines, AI with proven ROI

  Is an infatuation with deep learning blinding CIOs to other, more accessible forms of AI, to wit: recommendation engines? So says digital transformation guru Isaac Sacolick.Continue Reading

• Architecture firm taps AEC technology to drive digital strategy

  Arcadis CIO Justin Wright's pioneering use of architecture, construction and engineering technology brings buildings to life -- and the firm's digital strategy up to speed.Continue Reading

• Not all types of artificial intelligence are created equal

  Among the many types of artificial intelligence, unsupervised machine learning will test our capacity to trust machines.Continue Reading

• Trying to wrap your brain around AI? CMU has an AI stack for that

  In this episode of 'Schooled in AI,' Andrew Moore, dean of the School of Computer Science at Carnegie Mellon University, talks about the benefits of the AI stack.Continue Reading

• IT areas of focus in 2018 include outcome-based security services, data lakes

  Rahul Singh, managing director at IT outsourcing advisory Pace Harmon, dissects the 2018 trends in three important IT areas for CIOs.Continue Reading

• Hyper-converged infrastructure solutions hit the mainstream

  HCI technology is expanding beyond its original niches in virtual desktop infrastructure and video storage, taking an expanded role in the corporate data center.Continue Reading

• Enterprise IT infrastructure: Outsource or upgrade for CIOs?

  Intent-based networking and other emerging technologies offer new approaches to enterprise IT, but some CIOs are seeking innovation in cloud computing.Continue Reading

• Cloud computing economics: Juggling availability, performance and cost

  Companies must answer complicated questions about cloud computing economics as emerging platforms offer attractive IT capabilities that come with unexpected costs.Continue Reading

• How GE digital transformation won over the sales force

  A major part of the GE digital transformation is getting its 25,000 salespeople on board as it rethinks its vast commercial sales function.Continue Reading

• Get a grip on evaluating cloud management platforms

  Software for managing multicloud computing environments can help companies tame the tumult. An industry expert gives tips on how to assess products.Continue Reading

• Highs and lows of the digital innovation process

  The digital innovation process has made organizations more agile, but the shift could present its own set of IT challenges for modern companies. Genpact's Gianni Giacomelli explains why.Continue Reading