Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
Evaluate
Weigh the pros and cons of technologies, products and projects you are considering.
What are the benefits of serverless computing?
At the recent Gartner Symposium, analyst Arun Chandrasekaran highlighted the benefits of serverless computing and delineated the factors driving enterprise interest in serverless. Continue Reading
AI in ITSM equals 'service intelligence' -- ITSM's next frontier
AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Continue Reading
Why AI for social good is a thing
Tech companies love to promote their use of AI for social good. CMU's Fei Fang talks about why the ethics of AI is such a tricky topic in the final episode of 'Schooled in AI.' Continue Reading
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The role of the CIO today requires 2 key skills
Matt Minetola, CIO at Travelport, reflects on how the role of the CIO in digital transformation has rewritten the rules of IT success. Continue Reading
The key features of project and portfolio management software
Cloud or on premises? Does it have the proper collaboration features? How about mobile access? When buying PPM software, these are just some of the questions businesses should ask. Continue Reading
Lumentum CIO talks building an enterprise cloud computing strategy
A well-defined plan is essential as cloud adoption becomes a business necessity. In this Q&A, CIO Ralph Loura sounds off on the must-haves for any enterprise cloud computing strategy.Continue Reading
Travel commerce platform looking to blockchain, virtual reality in 2019
In 2019, Travelport's CIO is looking to build out the company's travel commerce platform with help from emerging tech like blockchain, machine learning, virtual reality and more.Continue Reading
What should CIOs look for when choosing public cloud platforms?
In this Ask the Expert, Lumentum SVP and CIO Ralph Loura highlights two key factors to consider when choosing among public cloud giants AWS, Azure and Google Cloud Platform.Continue Reading
Benefits of PPM software include reduced failure rates
PPM software provides organizations a greater insight into projects, enabling decision-makers to better manage and prioritize projects, as well as allocate resources.Continue Reading
5 'technology enablers' key to Travelport's digital transformation plan
Travelport CIO Matt Minetola details the five 'technology enablers' key to the success of the company's digital transformation plan and explains why the travel commerce platform relies on a hybrid cloud approach.Continue Reading
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Enabling digital transformation: CIO talks 3-phase journey
Enabling digital transformation at Travelport required the $2 billion company to rethink its business model, technology, processes and mindset. Destination: Better customer service.Continue Reading
How can enterprises benefit from automation in security?
Tufin Technical Director Joe Schreiber highlights how automating security operations can benefit an organization and discusses best practices for effective implementation.Continue Reading
Gartner breaks down the state of quantum computing technology
Gartner believes CIOs should prepare for quantum computing. When is it coming, what impact will it have and what do CIOs need to know? Gartner's David Cearley breaks it down.Continue Reading
What can CIOs expect from ITIL 4? More leadership advice, for one
ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs.Continue Reading
Cognitive tutor could teach employees new skills
AI research on how humans learn is making learning less mysterious –-- and could lead to cognitive tutors, whose job is to train employees.Continue Reading
What are PPM tools and how do they help the enterprise?
PPM tools provide a holistic view of enterprise project health, enabling C-level execs and project managers to prioritize, organize and optimize projects for maximum ROI.Continue Reading
How secure-by-design ITSM processes can be a business differentiator
Secure ITSM procedures are essential to digital organizations' data protection processes. They can also be a bottom line boon, says information governance expert Jeffrey Ritter.Continue Reading
EY exec shares strategy for digital transformation in business
EY is recruiting STEM talent, offering employees courses in AI -- and more -- in its quest for a digital business model that can exploit rapid change.Continue Reading
Why EY is investing in AI, data and blockchain technology initiatives
It's more than just an accounting firm. Jeff Wong said EY is using a $1B investment in new technology initiatives to expand its mission and address its clients' digital challenges.Continue Reading
ITSM governance essential as new tech trends drive business processes
New tech trends in AI, cloud and robotic process automation create capabilities that are reshaping ITSM. But for the innovations to reach their full potential, strong governance over ITSM processes are required.Continue Reading
What tactics can organizations adopt to drive cloud security practices?
In this Ask the Expert, Gartner's Marco Meinardi explains business factors driving cloud security practices and explains the role of the CIA triad in enterprise cloud security.Continue Reading
Sunkist Growers reaps the benefits of managed disaster recovery services
Sunkist Growers turned to DRaaS to make its disaster recovery options more practical for the company and its employees. But while the market is maturing, it might not work for all businesses.Continue Reading
ITSM vs DevOps: Are DevOps, Agile overshadowing ITSM frameworks?
In this Ask the Expert, digital transformation expert IsaacSacolick shares his perspective on the impact that DevOps and Agile strategies have on ITSM practices.Continue Reading
4 ways to use machine learning to improve customer experience
There are many ways to use machine learning to improve customer experience. Gartner's Bill Delrieu offers four and names specific machine learning-based tools to help with each.Continue Reading
4 factors to consider when making the shift to the cloud
For CIOs assessing their organization's cloud readiness, Andrew Larkin discusses four factors to consider before moving their applications to the cloud.Continue Reading
What is driving the evolution of ITSM processes?
At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation.Continue Reading
3 stages of ITSM and 5 ways to enhance your ITSM strategy
From help desk to service desk to business-aligned ITSM -- how evolved is your ITSM strategy? Dennis Drogseth explains ITSM's three stages and offers five tips for reaching maturity.Continue Reading
Augmented intelligence: The clearest path to focused AI?
Augmented intelligence assists humans in completing tasks that artificial intelligence can't yet handle. CIOs should invest in augmented tech as a step toward AI adoption.Continue Reading
Chatbot technology brings 'self-help IT' to life at LogMeIn
In this SearchCIO Q&A, LogMeIn CIO Ian Pitt describes how chatbot technology and other cutting-edge tools help him run a lean IT department and deliver services more efficiently to the growing company.Continue Reading
Survey: IT leaders invest to improve cybersecurity, compliance
As companies outgrow dated data protection and compliance management systems, IT leaders are making an investment in cybersecurity to avoid risk and stare down regulatory mandates.Continue Reading
CTO: Hyper-converged infrastructure appliances cut costs
An Indianapolis school district's decision to deploy hyper-converged infrastructure appliances has reduced support overhead and cut acquisition and operating costs.Continue Reading
Mandates create new GDPR roles, processes for compliant companies
As companies tweak IT processes to maintain General Data Protection Regulation compliance, the regulation raises questions about new, privacy-centric GDPR roles and responsibilities.Continue Reading
Legal 'gray areas' holding back GDPR compliance program maturity
The regulation has been in place for months, but many companies are still behind with their GDPR compliance programs. Will it take a major violation to get companies to pay attention?Continue Reading
How do machine learning algorithms differ from traditional algorithms?
In this ask the expert, ParallelM CTO Nisha Talagala lays out the similarities and differences between traditional software engineering and machine learning.Continue Reading
As IT permeates the business, the service desk role expands
Don't underestimate the IT service desk. Read about how enterprises are using new ITSM platforms to grow the service desk role and improve business processes across the enterprise.Continue Reading
How to scale security: An inside look at how Facebook does it
Facebook director of security Aanchal Gupta sounds off on how the social media giant uses automation to scale security and highlights its best practices and key focus areas.Continue Reading
Digital transformation in the construction industry will rock status quo
Arcadis CIO Justin Wright talks about digital transformation in the construction industry and what his firm is doing to protect clients from being disrupted.Continue Reading
MIT CIO 2018 videos: Honing a digital leadership strategy
In these digital leadership videos from the 2018 MIT Sloan CIO Symposium, IT execs share their experiences in digital transformation and in driving organizational change.Continue Reading
Bank opts for AI-infused data storage platform over cloud
A storage vendor that bills itself as a software company is baking AI management into its all-flash arrays. Read why IT execs like Dan King sees the innovation as a game changer.Continue Reading
Cybersecurity trend watch: The power of data
It's no secret that data equals power in the digital marketplace, making strategies to protect that data a valuable business asset. The fast pace of IT advancement also makes the cybersecurity ...Continue Reading
Cybersecurity trend watch: Data protection's business influence
As business leaders continue to realize the bottom line value of data protection, the cybersecurity market is already ripe for disruption. At the Gartner Security & Risk Management Summit in ...Continue Reading
New deep learning algorithms could improve robot sight
Self-driving cars, as brilliant as they are, are not nearly as good as humans at dealing with uncertainty. David Held has an algorithm for that.Continue Reading
Is consolidating ITSM tools in the best interest of CIOs?
Gartner's Kenneth Gonzalez says ITSM software tools should be assessed against three metrics -- quality, cost and performance. That will require CIOs to do some major silo-busting.Continue Reading
SAP chief security officer talks cloud, security trends
Security issues are still a top concern when moving to the cloud. SAP CSO Justin Somaini highlights the questions to ask cloud providers to make sure company data is protected.Continue Reading
IT service desk vs. IT help desk: What's the difference?
One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture.Continue Reading
Don't get caught up in the neural processing unit hype
To differentiate new chip technology from existing GPUs, mobile tech companies (along with software titans) are slapping a 'neural' label on their products. Analysts say to be skeptical.Continue Reading
ITSM in the era of cloud-based services
Companies with IT service management strategies in place have a leg up when it comes to handling cloud-based services and hybrid environments, according to Protiviti's Eric Winton.Continue Reading
GE: Success of AI systems tied to engineering, not algorithms
AI systems are hard to maintain and need an engineer's touch, according to Jeff Erhardt, vice president of intelligent systems at GE.Continue Reading
How is cloud influencing the CDO role?
Cloud investments create both opportunities and challenges for the rapidly evolving chief data officer role. Alation's Satyen Sangani shares his perspective here.Continue Reading
IT career skills: Does being a specialist make a difference?
When it comes to developing IT skills, is it better to be the jack-of-all-trades or master of one? Airtel's Harmeen Mehta shares her perspective in this ATE.Continue Reading
RPA strategy: A must-have for digital transformation
Companies are realizing that having an RPA strategy to automate repetitive, rules-based tasks is a necessity, not an option, for achieving digital transformation.Continue Reading
Digital transformation in manufacturing: Carton maker taps Predix software
Learn about a digital transformation project at Swiss manufacturer Sig Combibloc, which is using GE Digital's Predix software and IoT sensors to boost productivity and cut costs.Continue Reading
Law firm makes case for technology-enabled transformation
Top 100 law firm Jackson Lewis redefines how it provides legal services to clients as part of a technology-enabled transformation overseen by its first-ever chief digital officer.Continue Reading
Blockchain as a service expected to entice CIOs to test waters
AWS' Blockchain Templates offering, along with a host of other big vendor blockchain products, will spur a 'tsunami of tests.' Blockchain adoption by business is another matter.Continue Reading
Enterprise data encryption: Preparing for a post-quantum future
With the race toward quantum computing underway, interest in post-quantum encryption is growing. ISACA's Rob Clyde explains how CIOs and CISOs can get up to speed.Continue Reading
CISO careers: Several factors propel high turnover
The average CISO tenure is approximately 24 to 48 months. Kudelski Security's John Hellickson discusses factors driving the high turnover rate and how to improve job satisfaction.Continue Reading
Digital transformation objectives: Streamlining data with AI
In this video, Bill Gillis, CIO at Beth Israel Deaconess Care Organization, says utilizing AI and machine learning in data processing tops his digital transformation objectives list.Continue Reading
Bad data stops business process transformation in its tracks
Dan Morris introduces his new eight-part series on exploring how bad data can sabotage business process transformation and what CIOs need to do to fix it.Continue Reading
Optimizing an artificial intelligence architecture: The race is on
As AI architecture improves and costs decrease, experts say enterprise adoption will go up, spurring yet more innovation and benefits for businesses and AI vendors alike.Continue Reading
What's the difference between chatbots and virtual assistants?
Forrester's Thomas Husson gives his take on the difference between virtual assistants and chatbots. He says one is closer to a 'dynamic FAQ' and the other is a third-party aggregator.Continue Reading
Tackling the 'ask me anything' challenge of a conversational interface
IBM researchers discuss the challenge of designing conversational interfaces where the potential incoming questions are limitless. The solution: narrowing the scope and training end users.Continue Reading
The Wild Wild West of conversational design
Sociologist and conversation analyst Bob Moore and artist and UX designer Raphael Arar -- researchers at IBM Research -- are working at the forefront of an emerging field: Conversational UX design. ...Continue Reading
Cloud workload protection tool speeds cloud migration, saves time
Informatica deployed Aporeto's IT security tool to protect its cloud servers. It gained peace of mind -- and valuable time.Continue Reading
IoT initiatives raise new complications for CIOs
As CIOs integrate IoT team projects, they must find a new balance between operational technology and IT -- a process that requires as much political savvy as tech expertise.Continue Reading
How to make AI agents better conversationalists: Context is key
IBM's Bob Moore and Raphael Arar are committed to designing AI agents that actually understand -- and retain -- context. The aim? To make AI exchanges more like conversations.Continue Reading
Is the future of robotic process automation intelligent?
Intelligent process automation may eventually supplant traditional robotic process automation as AI propels the technology away from automating rote tasks.Continue Reading
Conversational UX design: What it is and who's paving the way
Two researchers at IBM aim to make AI systems converse more like humans. Here, they discuss the emerging field of conversational UX design and the expertise that goes into it.Continue Reading
Fostering human-machine collaboration is a CIO's job
Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play.Continue Reading
Enterprise machine learning and AI: Use cases and challenges
In this handbook, learn how AI and machine learning advancements are disrupting digitized business and what CIOs can do to take advantage of the AI revolution.Continue Reading
How to measure usability when selecting an RPA tool
If an RPA tool isn't user-friendly and isn't built for the long term, chances are the dividends won't be immediate. Read this before choosing your RPA tools.Continue Reading
Lacking data management processes holds back digital business
The business fallout of poor data management processes goes well beyond security and privacy implications. Evident IT CEO David Thomas explains in this SearchCompliance Q&A.Continue Reading
How do attackers build and use phishing kits?
With attackers looking to maximize their ROI, they are employing what is called a phishing kit to run scam campaigns. In this Ask the Expert, learn how such kits are built.Continue Reading
CIOs dissect what makes their artificial intelligence projects tick
AI has been described as the ultimate disruptor. These three IT leaders are prepping for the shake-up with artificial intelligence projects designed to harness that potential.Continue Reading
FAQ: How is digitization influencing SEC compliance priorities?
As online trading and digital finance becomes the norm, updated SEC compliance regulations target these transactions in an effort to improve digital asset security.Continue Reading
Digital transformation for insurance: Idaho firm opts for HCI
An Idaho-based property and casualty insurance company has swapped out its VMware infrastructure and separate storage systems for hyper-converged hardware from Scale Computing.Continue Reading
Rapid prototyping process brings technology to life
Carnegie Mellon University's Chris Harrison and his team are developing the user interfaces of the future. He explains why a rapid prototyping process is critical to building technology that changes lives.Continue Reading
Artificial intelligence and machine learning forge path to a better UI
Carnegie Mellon University's Chris Harrison talks about the future of the user interface in this episode of 'Schooled in AI.'Continue Reading
What technical challenges face voice AI technology? There are many
Conversational AI will change enterprise communications -- eventually. In the meantime, Gartner analyst Svetlana Sicular details the areas where voice AI technology needs to grow.Continue Reading
IT Priorities survey predicts 2018 IT strategy for tech pros
In TechTarget's annual IT Priorities survey, information technology professionals across industries provide a glimpse of their 2018 IT strategy plans and pet projects.Continue Reading
Machine learning algorithms: New tool for fighting cyberthreats?
As hackers use increasingly sophisticated tech to tap into corporate data, machine learning platforms can help companies fight fire with fire by detecting cyberthreats early on.Continue Reading
Biometric security technology readies for corporate prime time
Companies are turning to biometric security technology to improve user authentication and experience, but its use presents unique challenges that could slow enterprise adoption.Continue Reading
Natural-language processing technology boosts BI at Penn Medicine
Natural-language processing technology lets Penn Medicine tap unstructured data, improving its analytics and patient care. Success required a multidisciplinary effort.Continue Reading
Cybersecurity trend forecast: Streamlined, simplified security
In this SearchCIO Q&A, Javvad Malik discusses why streamlining infosec processes is becoming a top cybersecurity trend and how new tech influences the infosec industry.Continue Reading
Forrester to CIOs: Blockchain networks are not truth machines
Who couldn't use a little clarity on blockchain? A new report from Forrester Research separates myth from the current reality of blockchain networks.Continue Reading
New tech creates new attack vectors, cybersecurity vulnerabilities
CISO John Germain explains how tech like AI and IoT are revolutionizing business -- and creating new cybersecurity vulnerabilities as data protection is left on the back burner.Continue Reading
Deep learning projects: Cloud-based AI or dedicated hardware?
Are deep learning projects part of your AI agenda this year? Here's how to evaluate the tradeoffs between using cloud-based AI infrastructure versus dedicated hardware.Continue Reading
What do the new AI chips mean for CIOs? Homework, for starters
New AI chips promise to put deep learning initiatives in better reach of enterprises. But they aren't applicable to all AI projects and, in some cases, are inferior to CPUs and GPUs.Continue Reading
Tech, growing data sets complicate enterprise cybersecurity strategy
Emerging tech has grown companies' data sets and made IT environments increasingly complex. As IT capabilities evolve, enterprise cybersecurity strategy is struggling to keep up.Continue Reading
Software robot tech arrives: Are CIOs ready?
RPA technology is coming of age and becoming a strategic play in the public and private sectors. The task for CIOs is to make sure deployments are enterprise-grade.Continue Reading
In praise of recommendation engines, AI with proven ROI
Is an infatuation with deep learning blinding CIOs to other, more accessible forms of AI, to wit: recommendation engines? So says digital transformation guru Isaac Sacolick.Continue Reading
Architecture firm taps AEC technology to drive digital strategy
Arcadis CIO Justin Wright's pioneering use of architecture, construction and engineering technology brings buildings to life -- and the firm's digital strategy up to speed.Continue Reading
Not all types of artificial intelligence are created equal
Among the many types of artificial intelligence, unsupervised machine learning will test our capacity to trust machines.Continue Reading
Trying to wrap your brain around AI? CMU has an AI stack for that
In this episode of 'Schooled in AI,' Andrew Moore, dean of the School of Computer Science at Carnegie Mellon University, talks about the benefits of the AI stack.Continue Reading
IT areas of focus in 2018 include outcome-based security services, data lakes
Rahul Singh, managing director at IT outsourcing advisory Pace Harmon, dissects the 2018 trends in three important IT areas for CIOs.Continue Reading
Hyper-converged infrastructure solutions hit the mainstream
HCI technology is expanding beyond its original niches in virtual desktop infrastructure and video storage, taking an expanded role in the corporate data center.Continue Reading
Enterprise IT infrastructure: Outsource or upgrade for CIOs?
Intent-based networking and other emerging technologies offer new approaches to enterprise IT, but some CIOs are seeking innovation in cloud computing.Continue Reading
Cloud computing economics: Juggling availability, performance and cost
Companies must answer complicated questions about cloud computing economics as emerging platforms offer attractive IT capabilities that come with unexpected costs.Continue Reading
How GE digital transformation won over the sales force
A major part of the GE digital transformation is getting its 25,000 salespeople on board as it rethinks its vast commercial sales function.Continue Reading
Get a grip on evaluating cloud management platforms
Software for managing multicloud computing environments can help companies tame the tumult. An industry expert gives tips on how to assess products.Continue Reading
Highs and lows of the digital innovation process
The digital innovation process has made organizations more agile, but the shift could present its own set of IT challenges for modern companies. Genpact's Gianni Giacomelli explains why.Continue Reading