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Bring yourself up to speed with our introductory content.
mPOS (mobile point of sale)
An mPOS (mobile point-of-sale) is a smartphone, tablet or dedicated wireless device that performs the functions of a cash register or electronic point-of-sale terminal (POS terminal) wirelessly. Continue Reading
Top cloud compliance standards and how to use them
Get guidance on how to select relevant cloud compliance standards, along with tips on evaluating third-party providers’ cloud compliance and governance efforts Continue Reading
4 reasons to involve CISOs in mergers and acquisitions planning
As mergers and acquisitions go virtual due to COVID-19, the C-suite should include CISOs to help identify security risks, expedite cyber processes, review the new threat landscape and more. Continue Reading
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Sarbanes-Oxley Act
The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies. Continue Reading
IT strategy (information technology strategy)
IT strategy (information technology strategy) is a comprehensive plan that outlines how technology should be used to meet IT and business goals. Continue Reading
How to conduct an IoT audit for compliance
To effectively prepare for and conduct an IoT audit, organizations need to understand which IT controls are in scope. Get actionable guidance on the audit process in this tip.Continue Reading
Cloud and data considerations for new business models
Enterprises need to manage complex data structures in the cloud without sparing security and compliance. Here's what companies need to consider as they move to embrace cloud adoption.Continue Reading
disruptive innovation
Disruptive innovation is the introduction of a product or service into an established industry that performs better and, generally, at a lower cost than existing offerings, thereby displacing the market leaders in that particular market space and ...Continue Reading
How to develop a technology strategy
Implementing a technology strategy can be difficult for any CIO, but following this step-by-step guide enables them to build one that delivers on an organization's needs.Continue Reading
An introduction to intelligent document processing for CIOs
With IDP, enterprises can bring documents into automation workflows, which can help reduce document processing time and save on operational costs. Read more about its value here.Continue Reading
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Why CIOs need to establish an automation CoE
With organizations continuing to automate business processes across several departments at a rapid pace, it's time they consider implementing a Center of Excellence. Here's why.Continue Reading
Is your company's IT governance strategy cloud ready?
As companies prepare to migrate to the cloud, they need to review their IT governance strategy before making any decisions to ensure there won't be any issues later.Continue Reading
device ID (device identification)
A device ID (device identification) is a distinctive number associated with a smartphone or similar handheld device.Continue Reading
5 blockchain use cases in finance that show value
Blockchain is continuing to grow in the enterprise, with organizations in the finance industry now expanding its use of the technology. Here's a look at five of the use cases.Continue Reading
Top 5 executive soft skills CIOs need to lead today
To help navigate through a crisis like the pandemic, IT executives are drawing on their leadership and interpersonal skills as much as -- if not more than -- their technical ones.Continue Reading
Everything CIOs need to know about IT business continuity plans
Carrying out a BC plan has become vital to organizations, especially as they deal with the effects of the pandemic. Here, we discuss what the plan entails and the role the CIO plays.Continue Reading
The 5 CMMC levels and how to achieve compliance
While the CMMC certification process is still in development, IT leaders should get familiar with the five CMMC levels and learn how to comply with the security maturity model.Continue Reading
systems thinking
Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.Continue Reading
What is the Dodd-Frank voice recording rule for the swaps market?
A Dodd-Frank rule requires swaps dealers to record voice communications, which regulators designed to deter illicit financial activity and improve financial compliance.Continue Reading
A Deep Dive Into Agile Project Management
Plan, guide and execute projects as effectively as possible. Here is everything you should know about Agile methodologies -- from basic concepts to adapting to change.Continue Reading
AI transparency: What is it and why do we need it?
While organizations are utilizing AI technology, there isn't a clear understanding of how it works. Here, we explore the benefits and drawbacks of the lack of transparency in AI.Continue Reading
procurement plan
A procurement plan -- also called a procurement management plan -- is a document that justifies the need for an external supplier and explains how the process of finding a supplier will be performed.Continue Reading
Emotion AI shows promise for IT leaders in the enterprise
Although still in its infancy, experts have no doubt that artificial emotional intelligence will be of great value. Here's why your organization should develop a strategy.Continue Reading
Agile Manifesto
The Agile Manifesto is a document that identifies four key values and 12 principles that its authors believe software developers should use to guide their work.Continue Reading
compliance framework
A compliance framework is a structured set of guidelines that details an organization's processes for maintaining accordance with established regulations, specifications or legislation.Continue Reading
Successful digital ecosystems depend on cloud services
Business models are changing in the digital age, requiring companies to create sometimes unexpected partnerships, enabled by the widespread availability of cloud services.Continue Reading
How to negotiate a good software subscription agreement
A big mistake IT execs make in negotiating software subscription deals is overbuying. Here are seven steps from ClearEdge Partners' Rachel Annello that will lead to a better deal.Continue Reading
The evolution of RPA, from macros to process transformation
RPA evolved from technology debuted in the 1950s and '60s and was developed to today's standards by the industry's leading vendors. It's future? Think AI.Continue Reading
The rise of RPA bots and the role of C-level decision makers
According to new research, there will be 3 million RPA bots running in the enterprise in 2020. As RPA bots proliferate, C-level decision makers must take steps to ensure their RPA programs deliver tactical and strategic benefits. Check out this ...Continue Reading
learning management system (LMS)
A learning management system (LMS) is a software application or web-based technology used to plan, implement and assess a specific learning process.Continue Reading
AR headsets: 5 tips to get you started
Still in their adolescence, augmented reality headsets are poised for a growth spurt. Will you be ready? Here are some tips for a successful deployment.Continue Reading
Championing IT operational excellence: The strategic CIO's first day
CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1.Continue Reading
Approach customer engagement by first asking good questions
Organizations need to align their customer strategy with their technology and know how to gather and use the right customer data when integrating all the components.Continue Reading
Fashion a first-rate customer experience management program
Learn how to choose and implement the strategy, policies and digital tools that deliver customer satisfaction while keeping essential data and systems secure.Continue Reading
Prototyping Model
The prototyping model is a systems development method in which a prototype is built, tested and then reworked as necessary until an acceptable outcome is achieved from which the complete system or product can be developed. table prototype is finally...Continue Reading
SIPOC diagram (suppliers, inputs, process, outputs, customers)
A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.Continue Reading
lean management
Lean management is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency ...Continue Reading
Total Quality Management (TQM)
Total Quality Management is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on quality improvement and, thus, ...Continue Reading
4 steps to a blockchain implementation
If you're not experimenting with blockchain, you're behind the curve. Our step-by-step guide on implementing blockchain dissects the challenges, best practices and payoffs.Continue Reading
3 important steps to get started with AI
David Petersson lays out three steps that will change how you think about AI and help your business get started with AI.Continue Reading
digital disruption
Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.Continue Reading
ICT (information and communications technology, or technologies)
ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing.Continue Reading
Dodd-Frank Act
The Dodd-Frank Act (fully known as the Dodd-Frank Wall Street Reform and Consumer Protection Act) is a United States federal law that places regulation of the financial industry in the hands of the government.Continue Reading
AI in IT infrastructure transforms how work gets done
Cutting through the hype around AI has become a major job for IT leaders. Our in-depth guide on where and how to add AI to your IT infrastructure will help.Continue Reading
Build a digital transformation strategy with software at its core
What is a winning digital transformation strategy? For many companies, it starts with an overhaul of their software environments. Our comprehensive guide explains how it's done.Continue Reading
Andrew Ng's AI playbook for the enterprise: 6 must-dos
AI legend and online education pioneer Andrew Ng has developed an AI playbook for businesses. Here are six must-dos.Continue Reading
When does the state of quantum computing become relevant for CIOs?
What do CIOs need to know about the state of quantum computing? Forrester Research provides some guidance.Continue Reading
EU GDPR terms to know
Compliance regulations can be complicated to follow, particularly in the new age of data privacy. Here's a breakdown of the must-know terms for companies who are subject to GDPR.Continue Reading
The shift to edge computing is happening fast -- here's why
Whether you call it the Fourth Industrial Revolution or digital transformation, enterprise IT is being changed fast, and forever, and edge computing is a big reason why.Continue Reading
RPA software harnesses the potential of a digital workforce
RPA software cuts costs, boosts efficiency and frees employees from mind-numbing tasks. But governance challenges must be faced.Continue Reading
High-performance computing use cases and benefits in business
High-performance computing has moved from the rarified realm of research and government and into the enterprise. Learn how systems are evolving to handle data and deliver profit.Continue Reading
The urgent need for enterprise AI governance -- and where to start
By 2022, 65% of CIOs will be tasked with modernizing governance policies to reflect the risks and opportunities posed by AI technologies. Here's why it can't be a one-person job.Continue Reading
AI cybersecurity benefits are real, but not automatic
Smart tech promises security and other benefits, but they don't come automatically. Learn how these tools work and where they can work best in your organization.Continue Reading
AI security tech is making waves in incident response
Experts weigh in on the latest smart cybersecurity tools -- how they work, the implications for your IT security team and whether the investment is worth the expense.Continue Reading
Free IT mission statement examples for CIOs
These free IT mission statement examples and how-tos can help CIOs and their IT departments identify and refine their organizational goals.Continue Reading
value proposition
A value proposition is a statement that clearly identifies the benefits a company's products and services will deliver to its customers.Continue Reading
Chief Strategy Officer (CSO)
A chief strategy officer (CSO), or chief strategist, is an executive charged with helping formulate, facilitate and communicate the overarching strategy of an organization, usually a large corporation.Continue Reading
compliance audit
A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.Continue Reading
Include dark web security strategies to strengthen security framework
As dark web security threats rise, enterprises should begin incorporating strategies to understand and implement dark web cyber-security measures.Continue Reading
executive dashboard
An executive dashboard is a computer interface that displays the key performance indicators (KPIs) that corporate officers need to effectively run an enterprise.Continue Reading
What is embedded intelligence and how can CIOs prepare for it?
Deloitte advises CIOs keep their eyes on a new application of AI. The consultancy calls it pervasive intelligence.Continue Reading
How can companies build a strategy for monetizing data?
To extract value from data, most companies will face people, process and technology challenges. Matt Maccaux explains the ins and outs of monetizing data.Continue Reading
How automating feature engineering can help data scientists
Feature Labs CEO Max Kanter explains how automating feature engineering for machine learning can help data scientists and why CIOs should care.Continue Reading
With AI techniques, don't get stuck in the data quantity rut
Gartner's Erick Brethenoux gives practical advice on how CIOs can get started with AI. One of his tips: Think data quality, not data quantity.Continue Reading
IT transformation
IT transformation is a complete reassessment and overhaul of an organization's information technology (IT) systems in order to improve the efficiency and delivery in a digital economy.Continue Reading
rainmaker (business)
A rainmaker is an individual who generates an unusually high amount of revenue for an organization by bringing new clients and new business to the company.Continue Reading
Improve your digital transformation plan: 3 tips from EY's Jeff Wong
EY's chief innovation officer believes a successful digital transformation plan rests on building an ecosystem of internal champions and outside experts who don't think alike.Continue Reading
An 18-month-old virtual agent at Credit Suisse gets its bearings
Credit Suisse's Jennifer Hewit shares lessons learned while launching the bank's first virtual agent, Amelia. Hiring a neuroscientist, rebranding the agent and managing expectations proved crucial for persuading employees to give the bot a chance.Continue Reading
IT service catalog
An IT service catalog is a list of technology resources and offerings available from the IT service provider within an organization.Continue Reading
authentic leadership
Authentic leadership is a type of management style in which people act in a real, genuine and sincere way that is true to who they are as individuals.Continue Reading
ITSM program: Tips on where to start, from a CIO who's been there
Link Alander has spent nearly a decade taking Lone Star College's ITSM program from subpar to superior. Here, he offers some tips for CIOs just getting started.Continue Reading
What are the benefits of ITSM for fast-moving businesses?
IT service management helps enable digitization, but CIOs will have to invest resources to develop an effective ITSM program. Here are six benefits of ITSM that help make the case.Continue Reading
servant leadership
Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.Continue Reading
In a hot RPA market, the 'rule of five' keeps CIOs focused on use cases
The robotic process automation market is advancing at a rapid clip. "Market growth is exceeding our greater than 50% CAGR to get from $500 million to $2.8 billion in five years," said Craig Le ...Continue Reading
AR headsets in the enterprise: An expert perspective
In his book, The Fourth Transformation, Shel Israel makes the argument that augmented reality -- the superimposition of digital information on the real world -- is the next technology innovation ...Continue Reading
Whistleblower Protection Act
The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from retaliatory action for voluntarily disclosing information about dishonest or illegal activities occurring in a government ...Continue Reading
sharing economy
The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.Continue Reading
CFO (Chief Financial Officer)
CFO (Chief Financial Officer) is the corporate title for the person responsible for managing the company's financial operations and strategy.Continue Reading
When running IT like a business, consider the bagel shop
Ciena Corp. CIO Craig Williams expounds on the importance of running IT like a business and how to identify the type of IT people who can execute on that strategy.Continue Reading
Chief data officer role today: Less on defense, more on offense
Customer experience is front and center for every member of the C-suite today -- from the CEO down. That goes for the chief data officer role, too. CDOs were once seen as the high stewards of data ...Continue Reading
How to start a blockchain project: Questions for IBM's Jerry Cuomo
A blockchain project starts with a belief that business needs to be done in a different way. Here's what happens next, including the role CIOs play in a blockchain journey.Continue Reading
An AI-machine learning data challenge: Predicting the unpredictable
A difficult test for companies wanting to capitalize on huge amounts of data and emerging tech is getting it to fit what they can't see, says MIT's Iyad Rahwan.Continue Reading
SkunkWorks project (Skunk Works)
A skunk works is a small group of people who work on a project that needs to be completed quickly. The group's purpose is to develop something quickly with minimal management constraints.Continue Reading
artificial neuron
An artificial neuron is a connection point in an artificial neural network. Artificial neural networks, like the human body's biological neural network, have a layered architecture and each network node (connection point) has the capability to ...Continue Reading
The time to think about post-quantum cryptography is now
Rob Clyde, chairman-elect of ISACA's board of directors, worries a lot about the world according to qubits. He explains why here -- and why post-quantum cryptography should matter to CIOs.Continue Reading
mind-brain identity theory
Mind-brain identity theory is a philosophy that purports the mind and brain are the same.Continue Reading
knowledge-based systems (KBS)
A knowledge-based system (KBS) is a form of artificial intelligence (AI) that aims to capture the knowledge of human experts to support decision-making.Continue Reading
Artificial intelligence center of excellence emerges as best practice
One way for enterprises to get a grip on an AI strategy that makes sense for them is to establish an artificial intelligence center of excellence.Continue Reading
Digital transformation program: How to drive business success
When embarking on their digital transformation journey, CIOs must first understand the problems they are trying to solve. CIO Bill Gillis explains why.Continue Reading
CISO soft skills in demand as position evolves into leadership role
Cybersecurity industry veteran Joan Pepin discusses how the evolution of the CISO role has made soft skills essential to thrive in the information security field.Continue Reading
IT pros name users, GDPR as biggest cloud computing security threats
The cloud is growing faster than companies can prepare for cloud computing security threats, a quartet of tech leaders say at a Boston forum. But managing risk is within reach.Continue Reading
Best practices for cloud security: Be cognizant of what's in the cloud
In this Ask the Expert, Booz Allen Hamilton's Anil Markose offers the cloud security best practices organizations need to protect their cloud information.Continue Reading
Machine learning use case to ID unhappy employees
Telus International CIO Michael Ringman analyzes the machine learning use case he launched to curb high attrition rates in call centers.Continue Reading
Some types of artificial intelligence aren't ready for their close-up
Michael Ringman, CIO at TELUS International, has a unique vantage point on artificial intelligence and how the technologies under the AI umbrella are developing. He's helping build an artificial ...Continue Reading
Gartner on blockchain: Questions to ask and lots of caveats
It's immature, misunderstood, untested in the enterprise, risk-laden -- and needs to be on the CIO agenda. Gartner's Nick Heudecker frames the blockchain questions you should be asking.Continue Reading
lean startup
Lean startup is an approach to building new businesses based on the belief that entrepreneurs must investigate, experiment, test and iterate as they develop products.Continue Reading
Fostering human-machine collaboration is a CIO's job
Uncover why human-machine collaboration was singled out in a Forrester Research report that says it's time for enterprises to embrace AI in the workplace -- and IT has a special role to play.Continue Reading
Tackling security debt: The role of risk register, patch management
In this Q&A, Akamai's Dave Lewis offers pointers on how to address security debt and also discusses how organizations can avoid incurring such debt.Continue Reading
Bold cloud computing plan puts Accenture on fast track
Three years ago, the consulting company aimed to go from 10% in the public cloud to 90%. How's it faring? Infrastructure chief Merim Becirovic tells in this interview.Continue Reading
At Accenture, benefits of public cloud are business benefits
In this Q&A, infrastructure chief Merim Becirovic reports on the consulting company's cloud journey, discusses new technologies cloud will make possible and offers some getting-started advice.Continue Reading