Customer loyalty and retention
Customer loyalty begins with rewards programs, but it takes more than frequent-flyer points to battle customer attrition. Learn about the latest customer retention success stories, aided by technology and marketing automation strategies.
Top Stories
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Answer
15 Feb 2023
What does a customer success manager do?
The customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales process is complete. Continue Reading
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Feature
13 Dec 2021
5 examples of bad customer service and how to avoid them
Having a plan in place to handle, or hopefully avoid, bad customer service encounters is crucial to driving customer loyalty and retention. Continue Reading
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News
28 Mar 2023
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Continue Reading
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Guest Post
28 Mar 2023
3 strategies CIOs can use to improve IT's efficiency
In uncertain times, CIOs need to take appropriate measures to improve IT efficiency. These practical strategies can also strengthen an organization's long-term goals. Continue Reading
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Feature
28 Mar 2023
Top 10 enterprise technology trends for 2023
IT investments underpin an organizational performance and help businesses gain a competitive edge. That's why CIOs and IT leaders should know the top enterprise tech trends. Continue Reading
- Feature 28 Mar 2023
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News
28 Mar 2023
Microsoft launches AI-powered Security Copilot
Microsoft Security Copilot is an AI assistant for infosec professionals that combines OpenAI's GPT-4 technology with the software giant's own cybersecurity-trained model. Continue Reading
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Tip
28 Mar 2023
Deploy WebJEA to empower your users with PowerShell
Give your automation scripts a GUI that makes it easier for end users to get the information they need with a more streamlined approach. Continue Reading
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News
28 Mar 2023
IBM Storage launched with backup appliance plan
Prosaically named brand will replace Spectrum products, while IBM rationalises offer for AI/ML, hybrid cloud and malware, which it sees as the backdrop to contemporary IT Continue Reading
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Feature
28 Mar 2023
Publicly disclosed U.S. ransomware attacks in 2023
TechTarget Editorial's ransomware database collects public disclosures, notifications and confirmed reports of attacks against U.S. organizations each month. Continue Reading
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News
28 Mar 2023
Alan Turing Institute unveils strategy to support UK AI
The strategy is built around helping the UK government realise its artificial intelligence ambitions, and focuses on areas where the UK can play a transformative role in shaping AI development Continue Reading
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News
28 Mar 2023
Cisco enhances hybrid work with AI Webex innovations
Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence Continue Reading
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News
28 Mar 2023
Demand for four-day week remains an SME issue
Workers are still interested in flexibility and improving their work-life balance, according to research from GetApp Continue Reading
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Feature
28 Mar 2023
Meeting room hardware supports hybrid employee experience
Meeting room hardware must evolve to support the hybrid employee experience. Meeting Owl 3 and Owl Bar are two devices aiming to create a more equitable meeting experience. Continue Reading
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News
28 Mar 2023
Apple security updates fix 33 iPhone vulnerabilities
A larger-than-usual update to Apple’s mobile operating system fixes more than 30 distinct vulnerabilities, including two serious issues that may potentially affect device kernels Continue Reading
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News
28 Mar 2023
AI vendor Cerebras releases 7 open source LLMs
The hardware/software vendor diverges from tech giants such as Google, Meta and Microsoft partner OpenAI by making models available to both researchers and for-profit enterprises. Continue Reading
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News
28 Mar 2023
BNP Paribas moves to Swedish datacentre in high-performance computing strategy
BNP Paribas is moving data-intensive workloads to a Swedish datacentre to increase capacity while reducing its carbon footprint Continue Reading
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News
28 Mar 2023
How ChatGPT will become a programmer’s best friend
ChatGPT has shown it can produce code. It can also identify bugs and even figure out what a code snippet is trying to do Continue Reading
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News
28 Mar 2023
Cisco updates Webex and RoomOS for better video views
The digital communications vendor injects virtual conferencing tech with higher-resolution video, enhanced user detection and AI-backed chat summary features. Continue Reading
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Tip
28 Mar 2023
Costs to migrate from Windows 10 to 11
Each organization's cost to migrate to Windows 11 will be slightly different depending on existing licenses, so IT teams should be familiar with the associated guidelines. Continue Reading
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Tip
28 Mar 2023
Compare breach and attack simulation vs. penetration testing
A deep dive into breach and attack simulation vs. penetration testing shows both tools prevent perimeter and data breaches. Find out how they complement each other. Continue Reading
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Tip
28 Mar 2023
How to mitigate low-code/no-code security challenges
Don't adopt low-code/no-code application development approaches without considering these best practices to mitigate and prevent their inherent security risks. Continue Reading
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Guest Post
28 Mar 2023
How IoT helps environmental, social and governance goals
Organizations must address sustainability concerns as IoT device use grows. Cloud optimization, smart buildings and predictive maintenance can help meet ESG goals. Continue Reading
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News
28 Mar 2023
Softcat H1 indicates commercial market growth remains
The firm’s half-year numbers should help puncture some of the gloom clouds caused by a challenging economic environment Continue Reading
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News
28 Mar 2023
Kore looks to build first IoT hyperscaler status with Twilio IoT acquisition
Global provider in IoT connectivity-as-a-service acquires customer engagement platform firm’s IoT business unit Continue Reading
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News
28 Mar 2023
Inside Group-IB’s cyber security playbook
A focus on threat intelligence, fraud protection and its work with Interpol has enabled Group-IB to compete against bigger rivals in the market Continue Reading
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News
28 Mar 2023
Europol warns cops to prep for malicious AI abuse
In a report looking at how large language models can be used by criminals, Europol’s Innovation Lab calls on law enforcement agencies to prepare themselves for wide-ranging impacts on their work Continue Reading
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News
28 Mar 2023
Ethical hackers urged to respond to Computer Misuse Act reform proposals
The deadline for submissions to the government’s consultation on reform of the Computer Misuse Act is fast approaching, and ethical hackers and security experts need to make their voices heard, says Bugcrowd Continue Reading
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News
28 Mar 2023
AWS confirms healthcare accelerator startup programme participants
Public cloud giant Amazon Web Services confirms 23 startups have been added to its healthcare accelerator programme, which is centred on helping the sector tackle its staffing issues Continue Reading
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News
28 Mar 2023
Oxbotica teams up with Google Cloud to add scale to autonomous vehicle platform
Autonomous vehicle software developer Oxbotica has turned to Google Cloud to help expand the reach of its technology platform Continue Reading
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News
28 Mar 2023
Barclays makes further cut to branch network
Barclays cuts another 14 branches from its network as it continues to see a migration to digital banking channels Continue Reading
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Blog Post
28 Mar 2023
Using technology to regreen Africa and cool down the planet
In this guest post, Sander De Haas, landscape restoration and innovation expert at grassroots non-governmental organisation Justdiggit, details the role technology is playing in its work to ... Continue Reading
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News
28 Mar 2023
Zoom announces AI-based collaboration smart companion
Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility Continue Reading
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News
28 Mar 2023
Intel co-founder Gordon Moore dies
Moore was instrumental in the pace of development in the tech industry Continue Reading
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28 Mar 2023
Taking back control of AI training data
AI tools such as ChatGPT are trained on datasets scraped from the web, but you don’t have much say if your data is used. Technologist Bruce Schneier explains why it’s time to give control of AI training data back to the people. Continue Reading
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28 Mar 2023
UK TikTok ban gives us all cause to consider social media security
The UK government’s ban on TikTok should give organisations cause to look into what information social media platforms are collecting on us, and what they are using it for. Continue Reading
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News
28 Mar 2023
AWS takes defence-focused startup accelerator Europe-wide after UK programme success
Nearly 12 months after the launch of the UK version of the AWS defence-focused accelerator programme, the cloud giant is expanding it Continue Reading
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E-Zine
28 Mar 2023
Is TikTok really a security threat to your business?
In this week’s Computer Weekly, with the UK government becoming the latest administration to ban TikTok, we ask whether the controversial social media app is really a security threat to enterprises. Technology guru Bruce Schneier tells us about the need to take back control of AI and the personal data it relies on. And we look at how firms are trying – and failing – to make AI work for online content moderation. Read the issue now. Continue Reading
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News
28 Mar 2023
Ransomware attacks up 45% in February, LockBit responsible
NCC Group says it observed a surge in ransomware attacks in February, with LockBit, BlackCat and BianLian all highly active Continue Reading
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News
27 Mar 2023
Zoom to boost Zoom IQ with generative AI-backed capabilities
The videoconferencing platform's new Open AI-backed tool will provide email writing suggestions. More updated tools include a chat composer and meeting summarizer. Continue Reading
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News
27 Mar 2023
Canva steps up design game with new AI-powered design tools
The platform provides accessible tools for small businesses that need design help. Canva is also escalating its technology to compete against bigger design platforms such as Adobe. Continue Reading
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Feature
27 Mar 2023
IT leaders drive evolution of digital transformation
Some CIOs are redefining digital transformation, while others abandon the term. What comes next will feature smaller projects, higher levels of automation and a dose of pragmatism. Continue Reading
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News
27 Mar 2023
IT services M&A slows, but could revive in 2H
M&A rebounded after the initial shock of COVID-19, but the pace has slackened amid economic uncertainty. The deals getting done reflect interest in specific skill sets. Continue Reading
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Tip
27 Mar 2023
9 end-user experience monitoring tools to know
The end-user experience monitoring market is chock-full of options that can be confusing to keep track of. Take a look at nine EUEM tools IT professionals should know about. Continue Reading
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News
27 Mar 2023
AWS public cloud advocate talks cloud spend, ChatGPT and ESG
In this Q&A, AWS' Mark Schwartz argues that a pure cloud future is inevitable to manage ESG compliance, test cutting edge technologies and weather economic turbulence. Continue Reading
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Feature
27 Mar 2023
Silicon Valley Bank collapse explained: What you need to know
Not all banks cater to startup companies. Silicon Valley Bank specialized in the tech startup industry but was not prepared for a bank run as companies started burning more cash. Continue Reading
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Tip
27 Mar 2023
4 PowerShell modules every IT pro should know
Find out how to use four of the most popular PowerShell community modules in the PowerShell Gallery to help better manage your data center and automate certain tasks. Continue Reading
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Tutorial
27 Mar 2023
How to secure passwords with PowerShell
Storing passwords in plain text is bad, but what methods are good? Try one of these approaches, such as secure strings or the SecretManagement module, to encrypt passwords. Continue Reading
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Tip
27 Mar 2023
Analysis of 7 single-vendor SASE platforms
This analysis by SD-WAN Experts compares some of the major single-vendor SASE options in the market, looking at strengths, weaknesses and market competitiveness. Continue Reading
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Tutorial
27 Mar 2023
Simplify code with for_each and dynamic blocks in Terraform
In this tutorial, get hands-on practice using Terraform features like dynamic blocks and the for_each attribute to write cleaner, more reusable code for cloud deployments. Continue Reading
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News
27 Mar 2023
CloudCoCo aiming for £100m revenues
The managed service player has ambitions for dynamic growth over the next few years Continue Reading
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Opinion
27 Mar 2023
Translating the experience optimization products' acronyms
When organizations look for software and services that can help monitor users, customers and IT system functionality, they need to learn what DEX, EUEM and other terms mean. Continue Reading
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News
27 Mar 2023
Tata unveils integrated, simplified cloud-based calling service for global enterprises
Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features Continue Reading
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News
27 Mar 2023
Amazon Chime SDK gets new tools for call analytics insights
The communications service's new call analytics tool set enables users to conduct voice tone analysis to track customer sentiment and send the data to their preferred data lake. Continue Reading
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News
27 Mar 2023
Many of world’s biggest banks lack transparent policies for responsible AI
It is unclear whether many of the world’s largest banks have adopted and are using ethical artificial intelligence development principles Continue Reading
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Feature
27 Mar 2023
Real-time analytics presents challenges to unlock benefits
Real-time analytics enables organizations with faster decision-making. However, bad data, or a culture that isn't ready for real-time analytics, can undermine the benefits. Continue Reading
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Feature
27 Mar 2023
How APCOA is using big data to reinvent car parks
Car park operator APCOA is using big data to transform traditional car parks into mobility hubs that will offer electric vehicle charging, space for small businesses and depots for delivery companies Continue Reading
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Feature
27 Mar 2023
Compare DRAM vs. DRAM-less SSDs for cost, performance
Are DRAM-less SSDs the way of the future? While they're a great fit for hyperscale data centers, other organizations may also find benefits, such as cost. Continue Reading
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News
27 Mar 2023
Brent hails open access era for West London telecoms
Leading telecoms infrastructure provider announces long-term agreement with London council as part of bid to ensure improvements in mobile coverage and capacity across the borough Continue Reading
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News
27 Mar 2023
Lords AI weapons committee holds first evidence session
In first evidence session of Lords AI weapons committee, expert witnesses unpack claims that artificial intelligence in weapon systems will help military organisations to improve their compliance with international humanitarian law Continue Reading
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Opinion
27 Mar 2023
Will Windows 11 become a subscription-only service?
There are several ways to handle Windows 11 licensing, only some of which are truly subscription-based. Find out what the landscape is for Windows licensing moving forward. Continue Reading
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News
27 Mar 2023
Zoom launches Okta Authentication for E2EE to verify identity
Authenticated Zoom attendees will get a blue shield icon next to their participant name to give enterprises additional security during sensitive meetings. Continue Reading
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Feature
27 Mar 2023
2023 data storage conference lineup spotlights memory, cloud
While the previous three years featured a majority of virtual or hybrid events, in-person shows dominate the 2023 storage conference calendar. Emerging memory tech is a key focus. Continue Reading
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News
27 Mar 2023
CBI launches campaign to boost UK tech unicorns
The CBI has launched a campaign to transform the UK’s technology unicorns into decacorns valued at $10bn, with specific policy recommendation due to be published later in 2023 Continue Reading
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News
27 Mar 2023
France latest to ban TikTok on government devices
Following bans in the UK and US, France has moved to enact restrictions on TikTok, and other social media apps, on government devices Continue Reading
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News
27 Mar 2023
JP Morgan pilots palm and face-recognition technology in US
JP Morgan is testing out its biometric payment technology in selected retailer stores and at the upcoming Formula 1 Grand Prix in Miami Continue Reading
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Blog Post
27 Mar 2023
Auto-tech series - EdgeVerve: Shattering systemically sluggish software silos
This is a guest post for the Computer Weekly Developer Network written by Sateesh Seetharamiah is the CEO of Edge Platforms, EdgeVerve Systems Limited. Seetharamiah writes in full below as follows… ... Continue Reading
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Feature
27 Mar 2023
Dutch discovery brings energy-efficient computers a step closer
An international group of researchers at the University of Twente have developed a molecular switch that can increase the energy-efficiency of electronics Continue Reading
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News
27 Mar 2023
Most Singapore organisations operate distributed IT infrastructure
More than two-thirds of organisations in Singapore use a mix of private and public clouds as well as on-premise and hosted datacentres, even as they face challenges with data management and complexity Continue Reading
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Blog Post
24 Mar 2023
Auto-tech series: Akamai - Common pitfalls for automation-assisted development
This is a guest post for the ComputerWeekly Developer Network automation series written in full by Tim Vereecke in his role as principal web performance architect at Akamai Technologies - the ... Continue Reading
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News
24 Mar 2023
Proposed federal budget seeks CHIPS and Science Act funding
Emerging technology research, including in climate science and clean energy, tops Biden's tech investments in his proposed federal budget for fiscal year 2024. Continue Reading
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Tip
24 Mar 2023
8 customer success software platforms to consider
Proper customer success requires the right tools to keep customers satisfied. Here, dive into eight popular platforms on the market, including their features and benefits. Continue Reading
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Tip
24 Mar 2023
Use zero-trust data management to better protect backups
Backup admins looking to protect data from bad actors can implement a zero-trust strategy for added protection. However, the method is not without its downsides. Continue Reading
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Feature
24 Mar 2023
SMS pumping attacks and how to mitigate them
Online forms that use SMS can be costly to organizations if they are vulnerable to SMS pumping attacks. Use the following methods to mitigate or prevent this fraud-based attack. Continue Reading
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Feature
24 Mar 2023
Businesses benefit from AI-infused Industry 4.0 practices
It's daunting for a business to adopt Industry 4.0 technologies at scale. However, given the added value of automation and process optimization, the benefits can outweigh risks. Continue Reading
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Opinion
24 Mar 2023
The 'iPhone moment' for generative AI
Tech companies are now redirecting their attention and resources to develop generative AI. Like the invention of the iPhone, generative AI is now disrupting the tech industry. Continue Reading
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News
24 Mar 2023
5G Americas: Mid-band spectrum essential for 5G capacity and coverage
Study reveals how improving access to dedicated, licensed mid-band spectrum for US mobile network operators is the key to seeing further gains for growing 5G industry Continue Reading
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Tip
24 Mar 2023
The 3 daily Scrum questions
The 2020 Scrum Guide removed all references to the three daily Scrum questions, but does that mean you shouldn't ask them anymore? Continue Reading
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News
24 Mar 2023
Government must take the lead on STEM diversity
No single solution can increase diversity in the STEM sectors, says Science and Technology Committee, as it calls on government to take action Continue Reading
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Feature
24 Mar 2023
Enterprise Connect 2023 highlights Microsoft Teams, ChatGPT
The annual unified communications conference once again spotlights current and future industry trends as IT leaders weigh their business and technology investments. Continue Reading
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Podcast
24 Mar 2023
Tech news this week: Edge IoT, GPT-4 and Tableau integration
AI for lawyers, workflow for brain flow and edge IoT on 'Tech news this week.' Continue Reading
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Podcast
24 Mar 2023
Everywoman in Tech, datacentre heat reuse – Computer Weekly Downtime Upload podcast
The team talks about disclosure regarding diversity and inclusion programmes, datacentre heat reuse in swimming pools, and NetSuite supporting business transformation at Guinness World Records Continue Reading
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News
24 Mar 2023
Hidden opportunity emerges from low-loss materials for 5G
Study reveals major application areas driving the growth of low-loss materials market for 5G and 6G in CPEs, forecasting future revenue and area demand for low-loss materials for 5G Continue Reading
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News
24 Mar 2023
Canarie chooses Nokia for sole IP router provider for research network backbone
Deployment of Nokia’s router aims to deliver unmatched performance and reliability in ultra high-capacity backbone network for Canadian research in climate science, clean energy, medicine and cyber security Continue Reading
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Tutorial
24 Mar 2023
Build an automated image processing pipeline with AWS tools
In this guide, learn how to automate image processing with AWS Step Functions. Build an image processing pipeline with example code, then explore ways to expand your new workflow. Continue Reading
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News
24 Mar 2023
How large language models address enterprise IT
It’s being pitched as Microsoft versus Google, but the large language models from these two giants are likely to revolutionise IT usability Continue Reading
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News
24 Mar 2023
Pyramid Analytics launches integration with OpenAI
The integration melds the research lab and vendor's generative AI tech with many parts of the BI vendor's platform, including data preparation and visualization and model training. Continue Reading
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News
24 Mar 2023
Kaseya CEO: Reasons for MSPs to be positive
In the face of economic doom and gloom, the fundamental market dynamics are in favour of those that deliver a managed service approach Continue Reading
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Blog Post
24 Mar 2023
Acquiring the skills necessary to implement the UK Cybersecurity Strategy
The skills plan for meeting the needs of the world greatest Financial Services and Fin Tech Hub outside North America is therefore at heart of the work of the advisory group. Continue Reading
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Answer
24 Mar 2023
Beyond metrics, network SLAs should measure business ops
Enterprises need to ensure network service-level agreements provide a comprehensive view of network service performance to support business operations. Continue Reading
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Tip
24 Mar 2023
5 IoT device tests you should be running
Ensuring that IoT devices are in good working order is vital. That means testing them before, during and after deployment to ensure they're working properly and as intended. Continue Reading
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News
24 Mar 2023
National Crime Agency sting operation infiltrates cyber crime market
The UK National Crime Agency has tricked thousands of potential cyber criminals into registering with a fake website pretending to offer tools for creating DDoS attacks Continue Reading
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News
24 Mar 2023
Over a third of UK’s online transactions used digital wallets
Mobile phone-based digital wallets are fast becoming a preferred method of buying goods and services online Continue Reading
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Blog Post
24 Mar 2023
The business case for customer success investment is built on 360° data
This is a guest blogpost by Jean de Villiers, Chief Customer Officer, and Michelle MacCarthy, Global Head of Customer Success, Unit4 Customer Success (CS) is a programmatic approach to delighting ... Continue Reading
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News
24 Mar 2023
Accenture to cut 19,000 jobs globally
Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading
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Feature
24 Mar 2023
HDD specs: Assess SATA vs SAS, sustained data rates and block size
In part two of a two-part series, we look at sustained data rates in hard disk drive specs, SATA versus SAS, drive security, and how HDD makers pack density into products by shingling Continue Reading
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Podcast
24 Mar 2023
IT sustainability: A Computer Weekly Downtime Upload podcast
We speak to Gartner’s Annette Zimmerman about the circular economy and IT sustainability Continue Reading
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News
24 Mar 2023
Aryaka expands SD-WAN, SASE offer to SMEs
Having deployed its services to large enterprises and Fortune 100 companies for over a decade, software-defined networking technology focuses on small to medium-sized enterprises for secure access and wide area networks Continue Reading
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News
24 Mar 2023
5G drives connected car surge
Study predicts total number of car connections will soar from 279 million in 2022 to 829 million in 2030 as 5G connectivity adds more value because of additional applications it will enable, especially under the banner of C-V2X Continue Reading
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Tip
23 Mar 2023
Test frameworks and examples for unit testing Python code
Unit testing is a crucial aspect of software development. Teams can adopt Python for unit testing to optimize Python's advantages and built-in framework options. Continue Reading
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News
23 Mar 2023
More victims emerge from Fortra GoAnywhere zero-day attacks
Threat actors began exploiting a zero-day vulnerability in Fortra's GoAnywhere file sharing software in late January, victimizing several large enterprises. Continue Reading
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Feature
23 Mar 2023
Book excerpt: Data mesh increases data access and value
Zhamak Dehghani, a pioneer in data mesh technology, discusses how the concept decentralizes data to improve data-related decision-making and value in her book. Continue Reading
