New & Notable
News
Salesforce-Anthropic integration expanded, begets 'Claudeforce'
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
Manage
New governance challenges arise as AI enters UC workflows
AI agents are now acting in UC and CX workflows. Governance policies must provide visibility, define accountability and support ongoing evaluation.
Evaluate
Outcome-based AI pricing hits a measurement problem
As vendors move beyond seat-based models, enterprises must determine how to measure AI value, handle attribution issues and avoid paying for unclear outcomes.
Manage
Software value needs outcome measures
Usage data can start a software value review, but enterprises need outcome measures tied to workflow evidence and business purpose.
Find Solutions For Your Project
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Evaluate
Outcome-based AI pricing hits a measurement problem
As vendors move beyond seat-based models, enterprises must determine how to measure AI value, handle attribution issues and avoid paying for unclear outcomes.
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How agent assist technology works in the contact center
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What is BYOD vs. CYOD vs. COPE vs. COBO?
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The 4 most common HR data security issues
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Problem Solve
4 common challenges that negatively affect employee retention
CHROs must establish a positive company culture to improve employee retention. Learn about other challenges that can interfere with good employee retention and how to address them.
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Who owns the workflow? Why enterprises are managing the wrong thing
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5 risks of overemployment that HR should be aware of
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Find one strategic AI use case to ease pilot chaos, add business value
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Manage
Software value needs outcome measures
Usage data can start a software value review, but enterprises need outcome measures tied to workflow evidence and business purpose.
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Software usage does not prove software value
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Enabling hybrid work feature parity means new enterprise KPIs
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Support tickets are enterprise software signals
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Enterprise Software Basics
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Get Started
Decommission legacy UC hardware before copper sunsets
Copper line retirement is accelerating. Organizations planning to decommission legacy UC hardware must also include analog devices, such as alarm systems and elevator phones.
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Get Started
Mobile unified communications: Everything you need to know
Mobile unified communications is now a widely adopted strategy for businesses of all types and sizes. Here's everything you need to know about mobile UC.
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Get Started
UCaaS vs. VoIP: What's the difference?
Both UCaaS and VoIP offer some compelling benefits, but which approach works better depends on how an organization is structured.
Multimedia
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News
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Customer Experience
Salesforce broadens headless offering for agentic AI access
Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.
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Customer Experience
Adobe releases AI search product catalog optimization tool
Soon, if not already, the customer relationship begins by persuading AI agents that your brand is legit.
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Customer Experience
All agentic AI data access, orchestration hinges on these two standards
A vibe check on the state of the two foundational generative AI standards.
Enterprise Software Definitions
- What is UCaaS? Unified communications as a service guide
- IP telephony (Internet Protocol telephony)
- What is HR technology (human resources tech)?
- What is compensation management?
- What is talent management? Definition, basics and strategy
- What is core HR (core human resources)?
- What is HRIS (human resources information system)?
- What is manager self-service?