- FeatureAI strategy comes first, then AI tools second
- FeatureMarketers face stiff challenges improving CRM capabilities
- FeatureSelecting a CRM cloud to host sales, service and marketing
- OpinionAI for customer service at the peril of personal relations
- FeatureAI for the enterprise transmitted directly from Mars
- TipDesigning chatbots with personality-plus and gift of gab
Business Information examines the fast-changing world of information management, enterprise analytics and artificial intelligence. We provide industry perspectives, front-line experiences and expert advice to IT professionals tasked with deriving insights from big data.