Enterprise Software: Page

Why an HR IT interface discussion is critical to implementation

When making the decision to implement an HR IT interface, you must consider cost, development and support. Ensure you're asking the right questions before the planning stage.

By Eric St-Jean • Oct. 1, 2020

Microsoft CDP adds cross-channel analytics

Microsoft Dynamics 365 Customer Insights CDP adds integrations with other CX systems that perform analytics, customer data governance and sentiment analysis.

By Don Fluckinger • Oct. 1, 2020

Rollout of Google Meet attendance report paused

G Suite Enterprise for Education will soon allow teachers to track who is in class and who is absent with an attendance report on its video conferencing app Google Meet.

By Maxim Tamarov • Sept. 30, 2020

Microsoft Teams updates address employee engagement

In this roundup of UC blogs, analysts discuss Microsoft Teams updates, CPaaS announcements from Microsoft Ignite and Verizon's portfolio strategy for BlueJeans.

By Katherine Finnell • Sept. 30, 2020

What is information management vs. knowledge management?

There are some subtle differences between information management and knowledge management -- one focuses on processes while the other focuses on people.

By Sarah Amsler • Sept. 30, 2020

Salesforce Vlocity acquisition gives rise to new industry clouds

Four new vertical-specific clouds debut from Salesforce -- for media, telcos, government and utilities -- as fruits of its Vlocity acquisition earlier this year.

By Don Fluckinger • Sept. 30, 2020

Consider affordable VDI alternatives to Citrix and VMware

Citrix, VMware and Microsoft aren't the only VDI vendors on the block. Check out alternatives to the major players and what lesser-known VDI vendors can offer.

By Robert Sheldon • Sept. 30, 2020

AI improves customer experience, call center efficiency

Customers and employees can benefit from the use of AI in contact centers. Businesses can use AI to provide customer self-service options and help make agents more productive.

By Robin Gareiss • Sept. 29, 2020

CDP vs. marketing automation: What’s the difference?

CDPs and marketing automation software collect customer data, automate processes and increase efficiency, but they also have features that set them apart from each other.

By Demetra Edwards • Sept. 29, 2020

Microsoft updating look, features in Outlook for macOS

An improved search function, additional customization options and a newly revised aesthetic are among the Outlook for macOS improvements planned by Microsoft.

By Mike Gleason • Sept. 29, 2020

In a time of crisis, S/4HANA implementation strategies shift

During a pandemic, organizations may consider pausing a major project like an S/4HANA migration, but experts believe they can use the disruption to their advantage.

By Jim O'Donnell • Sept. 29, 2020

Adobe Experience Platform, Oracle CX add CDP connections

Adobe bridges its CDP with Experience Cloud apps as well as third-party apps such as Salesforce. Oracle adds privacy compliance tools to its CDP stack and deepens hooks into Eloqua.

By Don Fluckinger • Sept. 29, 2020

How Trump, Biden see automation and AI

The impact of automation and AI on the U.S. workforce has been a longstanding issue in presidential politics. That may be true again at tonight's presidential debate.

By Patrick Thibodeau • Sept. 29, 2020

Oracle HCM Cloud gets on-demand pay, internal talent market

Updates to the Oracle HCM Cloud platform include on-demand pay, internal talent marketplaces, more automation and an expansion of employee experience features.

By Patrick Thibodeau • Sept. 29, 2020

6 customer retention best practices for businesses to heed

Customer retention is essential to an organization's success, so it's important to keep customers educated, engaged and feeling as though they're part of the business family.

By Sarah Amsler • Sept. 28, 2020

21 lead generation tools to fill the sales funnel

While live events are on hiatus, there are other tools that businesses can use to generate sales leads, such as email tracking, marketing automation and social media.

By Christian Buckley • Sept. 28, 2020

Unified communications strategy shifts in wake of COVID

Unified communications strategy has to accommodate both remote workers and those employees who may come back to the office. Where are companies allocating their UC budget dollars?

By Irwin Lazar • Sept. 28, 2020

How can IT improve existing ERP system benefits?

A canceled ERP project due to the COVID-19 pandemic doesn't have to stall productivity. Here's how to get the most from your current system.

By Eric St-Jean • Sept. 28, 2020

Corporate LMS adoption may come down to donuts

Corporate learning management systems can be popular with employees. But adoption requires planning and maybe a little schtick, learning development managers said.

By Patrick Thibodeau • Sept. 25, 2020

Zoom addresses accessibility for deaf and hard of hearing

Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter better while viewing presentations.

By Maxim Tamarov • Sept. 25, 2020

Augmented reality in field service: Why FSM needs AR now

Augmented reality can improve field service by empowering technicians with better information. Learn why interest in AR for FSM has grown and what some early adopters are saying.

By George Lawton • Sept. 25, 2020

How to conduct video interviews: 7 tips for employers

Interviewing candidates over video doesn't have to be stressful. Here are seven virtual interviewing tips to help you prepare.

By Rachel Meltzer • Sept. 25, 2020

Microsoft adding voice commands to Outlook mobile app

Voice commands built into the Outlook mobile app will speed up writing emails, scheduling meetings and calling colleagues, Microsoft said at Ignite this week.

By Mike Gleason • Sept. 25, 2020

Sales funnel vs. flywheel: How sales and marketing has evolved

The sales funnel is evolving into a more customer-centric approach named the flywheel. These processes approach sales and marketing differently, but both are useful.

By Griffin LaFleur • Sept. 25, 2020

CHROs at Zoom, Box and Okta talk remote work trends

CHROs at Zoom, Box and Okta believe the rise in remote and flexible work arrangements is here to stay. They also believe location-based recruiting is a thing of the past.

By Patrick Thibodeau • Sept. 25, 2020