Enterprise Software: Page

Why HR compliance is important and 5 best practices

HR leaders must ensure their companies are following applicable laws so their organizations can avoid fines and potential lawsuits. Learn more about why HR compliance is important.

By Christine Campbell • Aug. 17, 2023

Reshoring manufacturing interest grows but is slow going

Reshoring manufacturing to the U.S. is on the rise, driven by supply chain risks, sustainability demands, and policy incentives. But the pace and extent of any shift is uncertain.

By Jim O'Donnell • Aug. 17, 2023

MS-700 practice exam tests Teams phone system knowledge

This practice test for the MS-700 Managing Microsoft Teams exam quizzes readers on how to manage the Teams phone system, from call queues to Direct Routing.

By Katherine Finnell, Packt Publishing • Aug. 17, 2023

Prepare for Teams admin certification with MS-700 study guide

Learn the administrative responsibilities for the Teams phone system in this excerpt from 'MS-700 Managing Microsoft Teams Exam Guide.'

By Katherine Finnell, Packt Publishing • Aug. 17, 2023

Study: Noncompete agreements hurt job mobility, innovation

As the Federal Trade Commission considers banning noncompete agreements, a new study from the National Bureau of Economic Research shows why doing so could be beneficial.

By Patrick Thibodeau • Aug. 16, 2023

Online forms tool offers custom designs and user insights

Digital marketing agency SmartBug Media uses digital customer survey platform Typeform to create custom-designed, brand-appropriate questionnaires and collect user data insights.

By Mary Reines • Aug. 16, 2023

6 features to look for in field service management software

Company leaders should make sure their field service management software includes some important features. Learn what to look for, including mobile access.

By Reda Chouffani • Aug. 15, 2023

Benefits and challenges of using chatbots in HR

Chatbots may save HR professionals' time, but using them can bring some challenges if HR leaders don't plan for those problems. Learn more about the benefits and drawbacks.

By Carolyn Heinze • Aug. 15, 2023

Tech groups seek changes to H-1B lottery

A surge in H-1B lottery registrations, some legitimate and some potentially fraudulent, is prompting efforts to reform the system. Any new rules will require public input.

By Patrick Thibodeau • Aug. 14, 2023

Customer communications management key to CX success

Companies of all sizes are using the latest tech such as generative AI, online store apps, and collaboration tools like video calling to improve CX for B2B and B2C businesses.

By Mary Reines • Aug. 14, 2023

Comparing DaaS vs. SaaS and how they work

There are many services organizations can purchase to simplify business processes and IT management, and DaaS and SaaS are two of the most common examples.

By John Powers • Aug. 14, 2023

Cloud ERP moves shouldn’t be motivated by pressure tactics

In this Q&A, Rimini Street CEO Seth Ravin claims vendors use fear tactics to move customers to cloud ERP. Instead, companies should only move if an ROI analysis proves its value.

By Jim O'Donnell • Aug. 11, 2023

logistics

Logistics is the process of planning and executing the efficient transportation and storage of goods from the point of origin to the point of consumption.

By David Essex, Cameron Hashemi-Pour • Aug. 11, 2023

Flexible back-to-office mandates may bring less quit risk

As the post-pandemic work landscape evolves, flexibility in work arrangements has become a priority for employees. Companies that adapt to it may reduce flight risks.

By Patrick Thibodeau • Aug. 10, 2023

content personalization

Content personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the characteristics, preferences or behaviors of individual users.

By Wesley Chai, Rahul Awati • Aug. 10, 2023

customer journey orchestration

Customer journey orchestration is the coordination of customer experiences in real time, in an omnichannel environment, to better understand customer needs and encourage further interaction with a brand.

By Griffin LaFleur • Aug. 10, 2023

What is customer experience management (CXM)? Ultimate guide

Building brand loyalty among customers involves a customer-centric strategy and measuring feedback through voice of the customer data to improve customer experiences.

By Don Fluckinger • Aug. 10, 2023

Why businesses should prioritize customer retention

Proper customer retention can help businesses grow, save money and better understand consumers. Its benefits can lead to better customer experiences and greater business success.

By Keith Goatley • Aug. 9, 2023

Amazon WorkSpaces finally supports Office 365, but why now?

Microsoft has finally walked back one very specific angle of its Office 365 licensing policy, allowing enterprises to run it on Amazon WorkSpaces. Will others follow?

By Gabe Knuth • Aug. 9, 2023

Slack launches redesign to centralize notifications, tasks

The collaboration vendor is out with a new interface to centralize workspaces for Enterprise Grid customers and display notifications and unify create functions in one view.

By Mary Reines • Aug. 9, 2023

What does it mean to be customer obsessed?

Customer obsession can boost a brand's reputation and profits. But it requires C-suite dedication to CX, high levels of personalization and a positive employee experience.

By Beth Schultz • Aug. 8, 2023

SAP approach of cloud-only innovation causes a stir

SAP's statement that AI and sustainability capabilities will only be available in S/4HANA public cloud requires more clarity and has caused customer unrest.

By Jim O'Donnell • Aug. 7, 2023

IBM seeks bigger role in HR tech with Watson Orchestrate

IBM Watson Orchestrate, which automates repetitive HR tasks, uses a conversational interface to manage and simplify multiple application workflows in HR.

By Patrick Thibodeau • Aug. 7, 2023

BIOS password

A BIOS password is authentication information that's sometimes required to log into a computer's basic input/output system (BIOS) settings before a computer boots up.

By Eugene Demaitre, Alexander Gillis • Aug. 4, 2023

Banks aim to improve customer experience for users online

Tactics to increase digital interactions include improving contact center tools, prioritizing UX design and merging digital capabilities with real-time human service.

By Mary Reines • Aug. 4, 2023