Jim Kofalt has spent over two decades working with ERP and CRM software for small and midsize enterprises. He spent 16 years at SAP working with SME business applications. Prior to that, he was a product manager for integration technology at Microsoft's Business Solutions division and has managed numerous ERP implementations. He is currently the president of DX4 Research, a technology advisory practice specializing in ERP and digital transformation. He has a bachelor's from Georgetown University and an MBA from Syracuse University's Whitman School of Management.