TechTarget News - Week of Sep 04, 2011

CRM failing business due to lack of focus

Customer relationship management (CRM) is failing to deliver business value, according to a study from the National Computer Centre (NCC).

DigiNotar certificate authority breach: Why it matters

There has been much speculation around the identity and motive of the hacker who was able to breach DigiNotar and issue fraudulent digital certificates for hundreds of websites, but putting such speculation aside, what is the broader significance of the incident?

CIO interview: Mike Bracken, UK government director of digital

Whitehall is not exactly known for being at the bleeding edge of technological innovation. But as the newly appointed government director of digital, Mike Bracken is set to change that perception. In an exclusive interview, he discusses the challenges ahead.

Nike+ problems demonstrate the risk of social media success

The rewards for creating a customer-focused online community are huge. But success comes at a price, as recent issues encountered by Nike's Nike+ running site illustrate. Matt Scott investigates.

Web security certificate breach widens

GlobalSign, the fifth largest digital certificate issuer, has suspended the issuing of authentication certificates for websites after the DigiNotar hacker claimed to have breached its systems

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