News

Customer relationship management (CRM) is failing to deliver business value, according to a study from the National Computer Centre (NCC).

There has been much speculation around the identity and motive of the hacker who was able to breach DigiNotar and issue fraudulent digital certificates for hundreds of websites, but putting such speculation aside, what is the broader significance of the incident?

Whitehall is not exactly known for being at the bleeding edge of technological innovation. But as the newly appointed government director of digital, Mike Bracken is set to change that perception. In an exclusive interview, he discusses the challenges ahead.

Universities face a balancing act as they become increasingly expected to improve the experiences of more demanding students while making budgets go further, and IT is a critical tool in finding this balance.

The rewards for creating a customer-focused online community are huge. But success comes at a price, as recent issues encountered by Nike's Nike+ running site illustrate. Matt Scott investigates.

GlobalSign, the fifth largest digital certificate issuer, has suspended the issuing of authentication certificates for websites after the DigiNotar hacker claimed to have breached its systems

Cambridge University's examination group has outsourced applications management and support to Cognizant that will see the company replace 20-year-old bespoke applications with off-the-shelf alternatives.

The Royal Bank of Scotland (RBS) and Natwest have launched a mobile application to allow Research in Motion (RIM) Blackberry device users to transfer funds between bank accounts.

Supermarket chain Morrisons has completed a major electronic point-of-sale (EPOS) roll-out as part of its ongoing £310m IT transformation programme.

Twitter has outlined plans to increase advertising revenue and avoid an initial public offering (IPO) after reaching more than 100 million active users.