TechTarget News - Week of Jun 22, 2014

Can Salesforce.com re-engineer business IT?

With over 1.5 million developers on the Salesforce platform and 2,000 apps on its AppExchange market, is Salesforce.com a true business platform?

Target hires CISO as more retail breaches surface

Target Corp.'s first chief information security officer took control of the Fortune 500 retailer's security program this week, even as a number of newly uncovered retail breaches highlight the ongoing challenges his organization will face.

Why customer service automation goes awry

Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.

Security must change in Indian digital marketplace

More than 25% of large digital marketplaces will have explicit strategies for consumer computing and security by 2018, according to Gartner

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