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Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.

More than 25% of large digital marketplaces will have explicit strategies for consumer computing and security by 2018, according to Gartner

Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes

Real-world experience with Amazon's cloud services is the best prep for AWS certs, and experience trumps passing grades for IT employers.