TechTarget News - Week of Jun 22, 2014
Tue Jun 24, 2014
Why customer service automation goes awry
Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.
Thu Jun 26, 2014
Security must change in Indian digital marketplace
More than 25% of large digital marketplaces will have explicit strategies for consumer computing and security by 2018, according to Gartner
Fri Jun 27, 2014
Half of network equipment ageing or obsolete, survey finds
Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes
Fri Jun 27, 2014
AWS certification process calls for experience in the trenches
Real-world experience with Amazon's cloud services is the best prep for AWS certs, and experience trumps passing grades for IT employers.