Customer experience best practices
Customer experience best practices combine thoughtful processes married to best-fit technologies that analyze customer interactions, collect customer feedback, measure customer satisfaction and divine actionable insights through customer analytics. Read how cutting-edge organizations meet challenges and create successes.
Top Stories
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Feature
16 Feb 2023
15 customer service email templates and tips
Email remains an important channel for companies to communicate with customers. Here are some email templates for customer service teams to use in common scenarios. Continue Reading
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22 Dec 2022
10 Best Customer Experience Management Software in 2023
As targeted CX becomes more important, customer experience management software offers an increased variety of tools. Learn about some popular choices and how they can work for you. Continue Reading
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Tip
30 Mar 2023
How to apply the single responsibility principle in Java
How does the single responsibility model work in a Java program? Here we show you what this SOLID principle means, and how to implement the single responsibility model in Java. Continue Reading
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News
30 Mar 2023
Domo adds low-code, 'pro-code' tools to analytics suite
The vendor launched 10 new features in concert with its user conference, ranging from low-code tools that simplify analyzing data to 'pro-code' ones aimed at data scientists. Continue Reading
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Tip
30 Mar 2023
Use backup encryption to protect data from would-be thieves
Encryption is a powerful tool to keep sensitive data out of the wrong hands. To ensure recoverability after a disruption, data backup encryption is vital. Continue Reading
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Podcast
30 Mar 2023
Digital twins of buildings can help decarbonize environment
John Turner and Anil Sawhney of the Digital Twin Consortium explain how deploying a digital twin of a building could significantly reduce greenhouse gas emissions. Continue Reading
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News
30 Mar 2023
3CX desktop app compromised, abused in supply chain attack
3CX customers noticed that several threat detection platforms began flagging and blocking the UC vendor's desktop application last week due to malicious activity in the executable. Continue Reading
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News
30 Mar 2023
The call for an AI pause points to a major concern
The call to stop creating LLMs for six months comes as AI systems become more powerful and are moving too fast. There's a need to address data and privacy concerns. Continue Reading
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Tip
30 Mar 2023
Ways to get by when Waterfall development reigns
Against all odds, the Waterfall methodology maintains a tight grip over countless numbers of software development teams. Fortunately, there are a few ways to make the most of it. Continue Reading
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Feature
30 Mar 2023
Successful hybrid working mixes tech, policy and culture
IT leaders at Enterprise Connect discuss their strategies for successful hybrid working, from transparent team agreements to parity between home and office setups. Continue Reading
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Feature
30 Mar 2023
How account-based marketing can improve personalization
An ABM strategy can help B2B marketers personalize marketing efforts for top prospects. An ABM strategy includes an ideal customer profile, personalized messaging and a CRM system. Continue Reading
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Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
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News
30 Mar 2023
Digital Markets Act could usher in big changes to big tech
The EU's Digital Markets Act will be fully in effect by March 2024. Companies that fail to comply could receive fines of up to 10% of their annual global revenue. Continue Reading
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News
30 Mar 2023
OSC&R supply chain security framework goes live on Github
The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
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News
30 Mar 2023
MSPs looking to exploit automation
Kaseya benchmark report into the managed services landscape reveals a desire to improve efficiencies and streamline systems Continue Reading
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News
30 Mar 2023
Babble makes it five acquisitions in Q1
The cloud and comms specialist has struck its fourth and fifth deals of the year so far as it continues to shore up its market position Continue Reading
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Opinion
30 Mar 2023
IT Sustainability Think Tank: The role of procurement in closing the sustainability gap
There is mounting anecdotal evidence that enterprises are struggling to ensure their statements of intent on sustainability are matching their actions, so what steps can they take to bridge the gap? Continue Reading
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Tip
30 Mar 2023
How to choose IT operations metrics that deliver real value
The sheer volume of data collected in today's IT environments can be overwhelming. But by focusing on the user experience, IT ops teams can pinpoint the metrics that matter most. Continue Reading
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News
30 Mar 2023
NCSC issues revised security Board Toolkit for business leaders
National Cyber Security Centre calls on CEOs and senior business leaders to take a more hands-on approach to cyber resilience with the launch of revised board-level tools Continue Reading
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News
30 Mar 2023
The Welsh are building a dragon of an NHS app
As NHS Wales is due to launch the public version of its own app, Computer Weekly takes a deep dive into the technical aspects of the Welsh NHS app, future plans and whether the expectations for the programme have stacked up to reality Continue Reading
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News
30 Mar 2023
Connected drivers gain most from V2X with prior knowledge of capabilities
Study reveals attitudes towards common traffic issues and complications, and a number of potential benefits of vehicle-to-everything technology Continue Reading
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Feature
30 Mar 2023
Advice for marketing personalization
Business professionals have become numb to the plethora of marketing emails they receive every day. However, personalized messaging can grab their attention. Continue Reading
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News
30 Mar 2023
Azure Pipelines vulnerability spotlights supply chain threats
Legit Security researchers discovered a remote code execution flaw within Microsoft's Azure DevOps platform that could give threat actors complete control of development pipelines. Continue Reading
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News
30 Mar 2023
How millions of consumers and businesses are using open banking
SMEs and consumers are increasingly turning to open banking services to help them manage their businesses and lives Continue Reading
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News
30 Mar 2023
UK government study reveals 50,000 people employed in AI sector
Government publishes baseline analysis of UK artificial intelligence sector as it pins hopes on future growth Continue Reading
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News
30 Mar 2023
NHS Highland rapped over data breach affecting HIV patients
NHS Highland inadvertently exposed the personal data of individuals likely to be accessing HIV services in a lapse of email hygiene Continue Reading
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News
30 Mar 2023
HP looks to lead with hybrid work collaboration and productivity portfolio
Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology Continue Reading
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News
30 Mar 2023
Reactive approach to cyber procurement risks damaging businesses
Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
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Opinion
30 Mar 2023
Preventing artificial deception in the age of AI
The proposals contained in Westminster’s AI whitepaper are a good start, but more creative thinking and investment will be required to achieve a truly pro-innovation regulatory environment Continue Reading
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News
30 Mar 2023
Climate change vs technology: Study suggests tech investments could mitigate environmental risks
Bloomberg Media report, sponsored by investment firm Mubadala, highlights human impacts of various industry megatrends, including climate change and technology adoption Continue Reading
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News
30 Mar 2023
Naver Cloud teams up with Korean tourism body
The South Korean hyperscaler has teamed up with the Korea Tourism Organisation to improve visitor experience using its cloud capabilities Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
30 Mar 2023
Colt expands Equinix on-demand partnership in Singapore, Hong Kong
Digital infrastructure companies expand longstanding on-demand partnership in key Asian territories with software-driven connectivity Continue Reading
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Blog Post
29 Mar 2023
IFS Foundation drives open charitable work in Sri Lanka
IFS used its 2023 media tour programme this year to showcase the charitable work it carries out through the organisation’s own IFS Foundation. Deep in the rural and remote areas of Sri Lanka, IFS ... Continue Reading
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News
29 Mar 2023
ChatGPT makes gains in HR, one beta at a time
HR vendors are cautiously adopting ChatGPT to summarize text and create job descriptions, but concerns about bias and inaccuracy limit its use -- for now. Continue Reading
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News
29 Mar 2023
Google: Spyware vendors exploiting iOS, Android zero days
Recent campaigns observed by Google's Threat Analysis Group showed spyware vendors' use of zero days and known vulnerabilities pose an increasing threat. Continue Reading
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Tip
29 Mar 2023
8 important end-user experience monitoring metrics for VDI
End-user experience monitoring allows IT to see what issues users might be experiencing and identify their root causes. Learn which metrics are most important for VDI management. Continue Reading
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News
29 Mar 2023
Comcast subsidiary survives March Madness with AIOps
AIOps alert reduction brought order to a chaotic environment at TV advertising specialist FreeWheel just in time for a big test of its resiliency during a wild NCAA tournament. Continue Reading
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Opinion
29 Mar 2023
How generative AI will sink or swim in customer service
Generative AI may have captured the tech world's mindshare, but it will have to be commercialized well for customer service applications in the contact center. Continue Reading
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Feature
29 Mar 2023
Collaboration tools help and hinder workplace accessibility
Cloud-based collaboration tools have improved workplace accessibility for people with disabilities. But IT leaders must examine where collaboration tools still fall short. Continue Reading
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Answer
29 Mar 2023
Learn the differences between 3PL and 4PL
A 3PL logistics provider fulfills some companies' needs, while others require a 4PL's more extensive services. Learn the difference between 3PL and 4PL. Continue Reading
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Tip
29 Mar 2023
4 best practices to avoid cloud vendor lock-in
Without proper planning, an organization could end up feeling trapped in its relationship with a cloud provider. Follow these tips to avoid vendor lock-in. Continue Reading
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Feature
29 Mar 2023
Data pipelines deliver the fuel for data science, analytics
While analytics and data science lead to informed decision-making, the systems that ingest data from its source and prepare it for consumption are what make analysis possible. Continue Reading
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Feature
29 Mar 2023
21 cloud backup services for businesses to consider in 2023
Before selecting a service from a cloud backup provider, identify your organization's specific needs, including which features are important for security and data management. Continue Reading
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Feature
29 Mar 2023
Pros and cons of AI-generated content
Artificial intelligence is growing rapidly in the tech sector and assisting with various tasks such as creating images and generating content. However, it cannot do everything. Continue Reading
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News
29 Mar 2023
MinIO airs Weka licensing complaint
MinIO launched a blog battle with Weka on its use of the former's object store, with both claiming to be in the right. Continue Reading
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Podcast
29 Mar 2023
Podcast: Cloud storage, data protection and compliance
The lure of cloud storage hides its drawback, namely that you can lose control of it from a compliance perspective. We talk to Mathieu Gorge, CEO of Vigitrust, about how to tame it Continue Reading
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News
29 Mar 2023
UK’s open banking industry at a crossroads
The UK open banking sector is at a crossroads and suppliers need more certainty about its direction, says report Continue Reading
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News
29 Mar 2023
Ogi sees capital full-fibre opportunity with Cardiff gigabit offer
In what could represent a multimillion-pound bandwidth boost to Cardiff’s business offering, Welsh altnet reveals plans to bring bespoke full-fibre gigabit network to the city Continue Reading
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Tip
29 Mar 2023
Vulnerability management vs. risk management, compared
Vulnerability management seeks out security weaknesses in an organization, while risk management involves looking holistically at how the company is running. Continue Reading
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News
29 Mar 2023
CMA deepens probe into VMware-Broadcom merger over concerns it could hike server prices in UK
The UK Competition & Markets Authority has become the first antitrust watchdog to express concerns over the impact Broadcom’s acquisition of VMware could have on server pricing and innovation Continue Reading
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News
29 Mar 2023
Broadband services to drive Australia and India fixed communications
Research finds vast geographies no limitation to seeing growth in fixed broadband markets, with particular strength in fibre-to-the-home and business roll-outs Continue Reading
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Tip
29 Mar 2023
3PL brokerage vs. freight brokerage: Which fits your needs?
A 3PL brokerage and a freight brokerage offer different services, so supply chain leaders should learn the differences between the two to decide which fits their company's needs. Continue Reading
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Tip
29 Mar 2023
Self-healing networks goals, benefits and how they work
With help from automation and AI, self-healing networks promise to detect, remediate and even predict network problems. But can these systems be trusted? Continue Reading
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Answer
29 Mar 2023
Traditional WAN vs. SD-WAN: How do they compare?
While comparing traditional WAN vs. SD-WAN, network professionals can see the many benefits of SD-WAN, including centralized control and dynamic traffic management. Continue Reading
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News
29 Mar 2023
UK government publishes AI whitepaper
Artificial intelligence whitepaper outlines UK government’s proposals to regulate the technology, which are based around creating an agile, “pro-innovation” framework Continue Reading
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News
29 Mar 2023
BT Wholesale arms channel with mobile SIMs
Telecoms service provider concludes trial and makes its Complete Mobile offering available to wider partner community Continue Reading
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Tip
29 Mar 2023
5 common SD-WAN challenges and how to prepare for them
SD-WAN technology has its fair share of risk factors, some of which include cost reduction and management. Find out how your IT team can prepare for these challenges. Continue Reading
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Answer
29 Mar 2023
NFS vs. CIFS vs. SMB: What are the differences?
There are stark differences among file sharing protocols NFS, CIFS and SMB. Compare access, application deployment, configuration and security, among other key features. Continue Reading
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News
29 Mar 2023
Google unveils new Looker tool, BigQuery pricing models
The tech giant revealed a standalone tool that opens up its analytics platform's semantic layer to users of any BI vendor and introduced usage-based pricing options for BigQuery. Continue Reading
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News
29 Mar 2023
IT system issues hit RM numbers
Rolling out a fresh system caused problems for RM, but executives stress that the educational specialist remains in a strong position Continue Reading
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News
29 Mar 2023
SIOS looks to boost SAP HANA automated replication
New capabilities for LifeKeeper for Linux enables additional nodes for multitarget replication for high availability of SAP HANA databases both on premises and in the cloud. Continue Reading
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News
29 Mar 2023
Personal quality of experience metrics required to ensure 6G profitability
Study says development path for sixth-generation mobile technology services can offer opportunity to embrace a more comprehensive, user-centric service delivery path with direct focus on quality of experience Continue Reading
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News
29 Mar 2023
New North Korean APT launders crypto to fund spying programmes
Mandiant has attributed an ongoing campaign of malicious activity to a newly designated APT that is engaged in the acquisition and laundering of cryptocurrency to fund the regime’s espionage activities Continue Reading
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News
29 Mar 2023
Lloyds Bank looking for fintech partners
Lloyds Banking Group wants to partner startups in the financial services sector in its latest fintech and insurtech programme Continue Reading
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News
29 Mar 2023
How organisations can weaponise data privacy
Organisations should turn data privacy into a competitive advantage and look beyond regulatory compliance to build a privacy programme that aligns with business targets, says Gartner Continue Reading
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News
29 Mar 2023
Generative AI presents opportunities and challenges to UK schools
Generative AI and LLMs hold great potential for use in the classroom, but the privacy and security implications of its use must be carefully considered, says the Department for Education Continue Reading
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Blog Post
29 Mar 2023
Why is the Bootstrap grid system 12 columns wide?
Ever wonder why they created a 12-column Bootstrap grid system, and not 10 or 15? It's the same reason there's 60 seconds in a minute, or 360 degrees in a circle. Continue Reading
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News
29 Mar 2023
Faroese Telecom, Ericsson set European 5G mmWave downlink speed record
Telco serving self-governing North Atlantic Ocean archipelago reveals details of 5G mmWave text aggregating 800MHz of 5G mmWave spectrum in n258 and 40 MHz of 4G FDD spectrum to achieve downlink speed of 5.9Gbps and upload speed of 1.6Gbps Continue Reading
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Conference Coverage
29 Mar 2023
KubeCon + CloudNativeCon 2023 news coverage
Trying to keep up with the latest news out of KubeCon + CloudNativeCon? Use this comprehensive guide to stay updated and informed on both the European and North American events. Continue Reading
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Feature
28 Mar 2023
5 best practices in performance reviews
Performance reviews are a stressful time for many employees. Learn the best practices HR leaders should ensure managers follow to make the reviews go as smoothly as possible. Continue Reading
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Blog Post
28 Mar 2023
There's a new Java build system named Bld
Want to write your software build logic entirely in Java? There's a new build tool out that does exactly that. It's name? Bld. Is it good? Well, Geert Bevin and Erik Thauvin are behind it, so it ... Continue Reading
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News
28 Mar 2023
Microsoft updates Teams for faster online collaboration
The tech giant's popular collaboration platform gets new features including enabled multi-tenant accounts, QR code sign-in for hot desking and interoperability with Cisco devices. Continue Reading
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Guest Post
28 Mar 2023
3 strategies CIOs can use to improve IT's efficiency
In uncertain times, CIOs need to take appropriate measures to improve IT efficiency. These practical strategies can also strengthen an organization's long-term goals. Continue Reading
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Feature
28 Mar 2023
Top 10 enterprise technology trends for 2023
IT investments underpin an organizational performance and help businesses gain a competitive edge. That's why CIOs and IT leaders should know the top enterprise tech trends. Continue Reading
- Feature 28 Mar 2023
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News
28 Mar 2023
Microsoft launches AI-powered Security Copilot
Microsoft Security Copilot is an AI assistant for infosec professionals that combines OpenAI's GPT-4 technology with the software giant's own cybersecurity-trained model. Continue Reading
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Tip
28 Mar 2023
Deploy WebJEA to empower your users with PowerShell
Give your automation scripts a GUI that makes it easier for end users to get the information they need with a more streamlined approach. Continue Reading
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News
28 Mar 2023
IBM Storage launched with backup appliance plan
Prosaically named brand will replace Spectrum products, while IBM rationalises offer for AI/ML, hybrid cloud and malware, which it sees as the backdrop to contemporary IT Continue Reading
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Feature
28 Mar 2023
Publicly disclosed U.S. ransomware attacks in 2023
TechTarget Editorial's ransomware database collects public disclosures, notifications and confirmed reports of attacks against U.S. organizations each month. Continue Reading
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News
28 Mar 2023
Alan Turing Institute unveils strategy to support UK AI
The strategy is built around helping the UK government realise its artificial intelligence ambitions, and focuses on areas where the UK can play a transformative role in shaping AI development Continue Reading
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News
28 Mar 2023
Microsoft expands AI Copilot project into security realm
New Microsoft service, Security Copilot, will supposedly expand the reach, speed and effectiveness of cyber teams Continue Reading
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News
28 Mar 2023
Cisco enhances hybrid work with AI Webex innovations
Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence Continue Reading
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News
28 Mar 2023
Demand for four-day week remains an SME issue
Workers are still interested in flexibility and improving their work-life balance, according to research from GetApp Continue Reading
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Feature
28 Mar 2023
Meeting room hardware supports hybrid employee experience
Meeting room hardware must evolve to support the hybrid employee experience. Meeting Owl 3 and Owl Bar are two devices aiming to create a more equitable meeting experience. Continue Reading
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News
28 Mar 2023
Apple security updates fix 33 iPhone vulnerabilities
A larger-than-usual update to Apple’s mobile operating system fixes more than 30 distinct vulnerabilities, including two serious issues that may potentially affect device kernels Continue Reading
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News
28 Mar 2023
AI vendor Cerebras releases 7 open source LLMs
The hardware/software vendor diverges from tech giants such as Google, Meta and Microsoft partner OpenAI by making models available to both researchers and for-profit enterprises. Continue Reading
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News
28 Mar 2023
BNP Paribas moves to Swedish datacentre in high-performance computing strategy
BNP Paribas is moving data-intensive workloads to a Swedish datacentre to increase capacity while reducing its carbon footprint Continue Reading
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News
28 Mar 2023
How ChatGPT will become a programmer’s best friend
ChatGPT has shown it can produce code. It can also identify bugs and even figure out what a code snippet is trying to do Continue Reading
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News
28 Mar 2023
Cisco updates Webex and RoomOS for better video views
The digital communications vendor injects virtual conferencing tech with higher-resolution video, enhanced user detection and AI-backed chat summary features. Continue Reading
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Tip
28 Mar 2023
Costs to migrate from Windows 10 to 11
Each organization's cost to migrate to Windows 11 will be slightly different depending on existing licenses, so IT teams should be familiar with the associated guidelines. Continue Reading
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Tip
28 Mar 2023
Compare breach and attack simulation vs. penetration testing
A deep dive into breach and attack simulation vs. penetration testing shows both tools prevent perimeter and data breaches. Find out how they complement each other. Continue Reading
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Guest Post
28 Mar 2023
How IoT helps environmental, social and governance goals
Organizations must address sustainability concerns as IoT device use grows. Cloud optimization, smart buildings and predictive maintenance can help meet ESG goals. Continue Reading
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Tip
28 Mar 2023
How to mitigate low-code/no-code security challenges
Don't adopt low-code/no-code application development approaches without considering these best practices to mitigate and prevent their inherent security risks. Continue Reading
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News
28 Mar 2023
Softcat H1 indicates commercial market growth remains
The firm’s half-year numbers should help puncture some of the gloom clouds caused by a challenging economic environment Continue Reading
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News
28 Mar 2023
Kore looks to build first IoT hyperscaler status with Twilio IoT acquisition
Global provider in IoT connectivity-as-a-service acquires customer engagement platform firm’s IoT business unit Continue Reading
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News
28 Mar 2023
Inside Group-IB’s cyber security playbook
A focus on threat intelligence, fraud protection and its work with Interpol has enabled Group-IB to compete against bigger rivals in the market Continue Reading
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News
28 Mar 2023
Europol warns cops to prep for malicious AI abuse
In a report looking at how large language models can be used by criminals, Europol’s Innovation Lab calls on law enforcement agencies to prepare themselves for wide-ranging impacts on their work Continue Reading
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News
28 Mar 2023
Ethical hackers urged to respond to Computer Misuse Act reform proposals
The deadline for submissions to the government’s consultation on reform of the Computer Misuse Act is fast approaching, and ethical hackers and security experts need to make their voices heard, says Bugcrowd Continue Reading
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News
28 Mar 2023
AWS confirms healthcare accelerator startup programme participants
Public cloud giant Amazon Web Services confirms 23 startups have been added to its healthcare accelerator programme, which is centred on helping the sector tackle its staffing issues Continue Reading
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News
28 Mar 2023
Oxbotica teams up with Google Cloud to add scale to autonomous vehicle platform
Autonomous vehicle software developer Oxbotica has turned to Google Cloud to help expand the reach of its technology platform Continue Reading
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News
28 Mar 2023
Barclays makes further cut to branch network
Barclays cuts another 14 branches from its network as it continues to see a migration to digital banking channels Continue Reading
