IT Operations
Top Stories
-
Tip
26 Aug 2026
The case for hardened container images
Hardened container images strip unnecessary components to reduce CVEs and attack surfaces. Compare vendor approaches, tradeoffs and migration practices. Continue Reading
-
Tip
26 Aug 2026
3 ways dev teams use AI to improve software governance
Nobl9, Anchore and Nirmata show how AI can support software governance using SLOs for reliability, SBOMs for security and policy as code for infrastructure. Continue Reading
-
Opinion
13 Jun 2025
ServiceNow unveils new AI capabilities
ServiceNow's AI Platform announcement during Knowledge 2025 shows an evolution in IT service management -- one that prioritizes predictive capabilities and true autonomy. Continue Reading
-
Tip
13 Jun 2025
How to deploy Windows LAPS for tighter security
Microsoft improved the feature that automates local administrator password management in Windows Server and the client OS. This tutorial explains the updates and how to set it up. Continue Reading
-
News
12 Jun 2025
Datadog AI agent observability, security seek to boost trust
As AI agents mature, new tools aim to bolster their reliability and security with fresh visibility into automation workflows and more detailed troubleshooting. Continue Reading
-
News
11 Jun 2025
DevOps pros eye Datadog developer portal for ITSM
DataDog advances onto Atlassian and ServiceNow's turf with a self-service developer portal that draws on real-time data about the observed state of IT resources. Continue Reading
-
News
10 Jun 2025
June Patch Tuesday resolves Windows zero-day
Microsoft fixes 66 bugs, including an actively exploited WebDAV remote-code execution flaw, but the BadSuccessor vulnerability remains unpatched. Continue Reading
-
Podcast
10 Jun 2025
StarTree branches out from DataOps into observability
Co-founder Kishore Gopalakrishna says the IT observability market is 'ripe for disruption,' and his company is on a mission to do just that. Continue Reading
-
Feature
10 Jun 2025
AIOps vs. DevOps: Distinct approaches to IT automation
AIOps and DevOps are powerful methodologies that differ in approach yet share the common thread of automation. Continue Reading
-
Podcast
10 Jun 2025
GenAI tools set to exceed past waves of AI automation
Gartner analyst Gregg Siegfried reflects on the previous generation of AIOps tools that never quite lived up to their NoOps promise, and why GenAI might be different. Continue Reading
-
Tip
09 Jun 2025
Fix Active Directory account lockouts with PowerShell
Entering the wrong credentials so many times can block users from logging in. This tutorial explains how to find and correct these issues and other lockout events. Continue Reading
-
Opinion
05 Jun 2025
Container-native infrastructure: The missing link between DevOps and enterprise scale
Configuration drift breaks containers in production. RHEL 10 image mode applies container principles to Linux systems for uniform OS environments across fleets with minimal risk. Continue Reading
-
News
03 Jun 2025
HashiCorp Terraform leads IBM, Red Hat integration roadmap
HashiCorp and IBM have begun to knit together products such as Terraform and Ansible and divulged some roadmap details, but a few potential product overlaps are still unresolved. Continue Reading
-
Definition
02 Jun 2025
What is compliance automation?
Compliance automation, also known as automated compliance, is the practice of using technology -- such as applications with AI features -- to perform and simplify compliance procedures. Continue Reading
-
Tip
02 Jun 2025
Strategies to boost DEX scores and employee productivity
Poor digital experiences cost organizations talent and productivity. Learn how to measure and boost DEX scores for a thriving digital workplace. Continue Reading
-
Tutorial
02 Jun 2025
PowerShell background jobs unlock scripting performance
When you need a PowerShell script to execute as quickly as possible, try this native feature to run multiple jobs in parallel to overcome processing bottlenecks. Continue Reading
-
News
30 May 2025
Software supply chain security tools take on toil for users
Recent updates from software supply chain security vendors simply take over vulnerability management on behalf of IT orgs, rather than provide facilitating tools. Continue Reading
-
Definition
29 May 2025
What is automation bias?
Automation bias is an overreliance by human operators on automated systems, such as computer hardware, software and algorithms, to make decisions, even when the machine-generated output is incorrect or contradicts human judgment. Continue Reading
-
News
29 May 2025
GenAI Ops and organizational hurdles to production
GenAI Ops is an emerging discipline every organization will have to face, further complicated by the emergence of AI agents, according to one industry expert. Continue Reading
-
Podcast
29 May 2025
AI observability: Why old monitoring fails in the GenAI era
Learning to work with AI agents requires a new approach to observability by IT orgs that offers a better understanding of how they work and when they drift. Continue Reading
-
News
22 May 2025
Red Hat OpenShift Virtualization roadmap chases VMware
Red Hat touted big converts to OpenShift Virtualization during Summit, but it's still working to add resiliency features VMware has had for more than a decade. Continue Reading
-
Podcast
22 May 2025
GenAI's role in business transformation
Analyst Torsten Volk discusses the evolving role of generative AI in app modernization and how IT ops must adapt to agentic workflows. Continue Reading
-
News
22 May 2025
Red Hat Summit 2025: Key innovations for IT channel partners
The open-source software vendor is holding its annual event this week in Boston and, no surprise, its announcements revolve around AI. Continue Reading
-
Definition
22 May 2025
What is DevOps as a service?
DevOps as a service is a delivery model for software application development. Continue Reading
-
News
21 May 2025
Red Hat, HashiCorp reveal Ansible, Terraform and Vault plans
Red Hat Ansible and HashiCorp reps filled in the blanks about how infrastructure automation tools will more deeply integrate, news welcomed by financial services customers. Continue Reading
-
News
21 May 2025
Red Hat unveils AI Inference Server in latest product expansion
At Red Hat Summit, the company also announced new cloud partnerships and the release of Red Hat Enterprise Linux 10. Continue Reading
-
Definition
20 May 2025
What is an automated script?
An automated script is a code snippet that executes repetitive or complex tasks such as provisioning infrastructure, managing security vulnerabilities, setting up data pipelines and testing software, with little or no human intervention. Continue Reading
-
Tip
20 May 2025
Understand how Windows Server 2025 PAYG licensing works
Microsoft debuts pay-as-you-go licensing for Windows Server 2025 for enterprises that need flexibility with their on-premises and third-party cloud workload needs. Continue Reading
-
News
20 May 2025
Red Hat amps up open source AI infrastructure pitch
With a new AI Inference Server and a distributed inference open source project, Red Hat hopes to capitalize on the surging popularity of open source AI. Continue Reading
-
Video
20 May 2025
Automate PowerShell scripts for self-healing IT infrastructure
Transform manual maintenance into efficient automated processes and free your IT team for strategic innovation. Continue Reading
-
Tip
16 May 2025
How DEX metrics help build a better digital workplace
Learn how IT teams can use digital employee experience metrics to uncover hidden friction, prioritize fixes and better align tech deployments with evolving user needs. Continue Reading
-
Definition
15 May 2025
What is AI in networking?
AI in networking involves the application of artificial intelligence technologies, including machine learning, deep learning and advanced data analytics, to automate, optimize and secure network operations. Continue Reading
-
Definition
15 May 2025
What is Docker?
Docker is an open source software platform used to create, deploy and manage applications in virtualized environments called containers. Continue Reading
-
Definition
15 May 2025
What is real user monitoring (RUM)?
Real user monitoring (RUM) is a type of performance monitoring that records user interactions with a website or application. Continue Reading
-
News
13 May 2025
Microsoft tackles 5 Windows zero-days on May Patch Tuesday
The company addresses 72 unique CVEs this month, but several AI features bundled in a larger-than-usual update could bog down some networks. Continue Reading
-
Tip
13 May 2025
How to use Windows Server 2025 hotpatching
Microsoft expanded this functionality to the Standard and Datacenter editions of its latest server OS to cover more environments and reduce reboots for critical workloads. Continue Reading
-
Feature
12 May 2025
How digital employee experience strategy drives productivity
Digital employee experience is an often-overlooked driver of productivity and retention. Learn why DEX matters and how to make it a strategic advantage. Continue Reading
-
Definition
09 May 2025
What is infrastructure automation?
Infrastructure automation uses software tools to automate processes related to IT infrastructure provisioning, management and monitoring. Continue Reading
-
News
09 May 2025
ServiceNow shops share AI copilot results, prep for agents
IT ops teams have often already laid the groundwork for generative AI automation with platform consolidation and the previous wave of AIOps tools. Continue Reading
-
News
09 May 2025
Datadog acquisition gives it feature flagging for AI
The move enables the vendor to integrate the startup's feature flagging software into its products. It is the second acquisition the vendor has made in the past few weeks. Continue Reading
-
News
07 May 2025
ServiceNow digs deeper into data for AI with Data.world buy
ServiceNow will fold in metadata collection and data catalog tools from the data governance specialist to fuel its agentic AI ambitions. Continue Reading
-
News
06 May 2025
ServiceNow expands AI governance, emphasizes ROI
Enterprises remain nervous about deploying AI agents in production, as IT vendors vie to demonstrate the value and comprehensiveness of their platforms. Continue Reading
-
Feature
06 May 2025
How will enterprises handle changes in Exchange Server SE?
With current Exchange Server versions expiring in October, Microsoft's move to subscriptions and a tight migration deadline puts pressure on organizations keeping on-premises email. Continue Reading
-
Podcast
05 May 2025
'What if?' Imagining the future with generative AI tools
According to FreedomPay's performance guru, GenAI will let IT ops pros experiment with ideas for performance optimization and disaster recovery. Continue Reading
-
Definition
05 May 2025
What is infrastructure as code (IaC)?
Infrastructure as code (IaC) is an IT practice that codifies and manages underlying IT infrastructure as software. Continue Reading
-
News
02 May 2025
Independent lab crowns new WAAP product among its leaders
An API security specialist's newly launched WAAP product outranked more established WAF competitors during independent benchmark testing. Continue Reading
-
Definition
01 May 2025
What is distributed tracing?
Distributed tracing is a method used to track the journey of requests as they flow through a distributed system or microservices architecture. Continue Reading
-
News
30 Apr 2025
UiPath AI agents blend with RPA amid industry hype, doubts
AI agents represent a 'second act' for a vendor still best known for RPA, but it's taking a selective approach as industry doubts linger about AI costs and scalability. Continue Reading
-
Definition
29 Apr 2025
What is an automation architect?
An automation architect is a senior IT professional responsible for the strategic design, development and governance of automation initiatives across an organization. Continue Reading
-
News
28 Apr 2025
Cisco AI Defense embeds with ServiceNow SecOps tools
Cisco AI Defense will feed in data and automate AI governance in ServiceNow SecOps products as enterprises seek a platform approach to cybersecurity. Continue Reading
-
News
28 Apr 2025
Cisco, former Google, Meta experts train cybersecurity LLM
Cisco's new Foundation AI group, which includes engineers from multiple companies, has released a compact AI reasoning model based on Llama 3 for cybersecurity to open source. Continue Reading
-
News
24 Apr 2025
Software supply chain security AI agents take action
Three software supply chain security vendors join the AI agent trend that is sweeping tech, as AI-generated code threatens to overwhelm human security pros. Continue Reading
-
Definition
24 Apr 2025
What is workflow orchestration?
Workflow orchestration is the process of coordinating and automating tasks across different systems to ensure they run within a defined workflow. Continue Reading
-
Definition
24 Apr 2025
What is blue/green deployment?
Blue/green deployment is a change management strategy for releasing software code. Continue Reading
-
News
23 Apr 2025
Datadog sees data observability join DevOps, adds Metaplane
Datadog has customers already bringing data science under DevOps and, with its latest acquisition, aims to create a unified tool set for the newly converged combo. Continue Reading
-
Podcast
22 Apr 2025
Dynatrace strategist favors SLMs for AIOps
Specialized small language models will be necessary to automate revisions to production code for incident response, according to a longtime industry expert. Continue Reading
-
Definition
22 Apr 2025
What is orchestration in IT?
In IT, orchestration is a commonly used term for the automated coordination and management of different processes, systems and tasks. Continue Reading
-
Tip
18 Apr 2025
Try these strategies to modernize Windows workloads
Legacy applications create tough choices for admins who must balance business needs and security. This article covers these challenges and modernization strategies. Continue Reading
-
News
18 Apr 2025
Availity eyes GitLab Duo with Amazon Q for code refactoring
The healthcare network's release engineering team is testing the new AI agent pairing to help with code consolidation, modernization and risk mitigation. Continue Reading
-
Definition
18 Apr 2025
What is a virtual machine (VM) and how does it work?
A virtual machine (VM) is a virtual emulation of a physical computer. Continue Reading
-
Tip
18 Apr 2025
Microsoft Configuration Manager vs. Intune key comparisons
This evaluation of Configuration Manager and Intune outlines the key features, pros and cons so admins know which tool -- or a combination of both -- is the best management choice. Continue Reading
-
News
17 Apr 2025
Red Hat CIO Marco Bill on Space Mission, AI Goals, and Tech Outlook
In an exclusive interview, Red Hat’s CIO tells InformationWeek the company’s collaboration on a space-bound data center is no mere novelty. He also gives advice to CIOs facing budget restraints in the AI age. Continue Reading
-
Tip
15 Apr 2025
How to copy files from source to destination in PowerShell
Take a closer look at these Copy-Item coding examples to build advanced PowerShell scripts that copy files with safety measures to ensure the duplicates reach their destinations. Continue Reading
-
News
11 Apr 2025
Atlassian Data Center stops multiyear license renewals
The company confirmed that new on-premises product licenses are now limited to one year as it adds high-security cloud offerings. Users see the writing on the wall. Continue Reading
-
Definition
11 Apr 2025
What is Active Directory (AD)?
Active Directory (AD) is Microsoft's proprietary directory service that enables network admins to manage users, permissions and their access to networking resources. Continue Reading
-
News
10 Apr 2025
Agentspace vs. Rovo: A new battlefront in enterprise search
Aligning DevOps and business teams using agentic AI prioritizes effective data and knowledge management and prompts fresh enterprise search offerings. Continue Reading
-
News
09 Apr 2025
Exploited Windows zero-day addressed on April Patch Tuesday
Microsoft delivers fixes for 121 vulnerabilities with 11 rated critical this month. Admins will have extra mitigation work to correct three flaws. Continue Reading
-
News
09 Apr 2025
Atlassian Rovo pricing shifts amid industry AI struggles
Atlassian's Rovo, including revamped Search and a new automation Studio, will be built into its cloud products as enterprises grapple with getting AI into production. Continue Reading
-
News
09 Apr 2025
Google Gemini 2.5 Pro extends on-prem GenAI support
Google Gemini is the first proprietary frontier model that can be run on-premises via Google Distributed Cloud for privacy- and cost-conscious enterprises. Continue Reading
-
News
08 Apr 2025
AI agents raise stakes in identity and access management
IT vendors roll out fresh tools to take on identity and access management for AI agents as enterprises deploy them internally and battle malicious ones externally. Continue Reading
-
Podcast
07 Apr 2025
OpenTelemetry adapts to AI observability
A core contributor and governing board member for the CNCF project reflects on how AI is changing observability, programming and business. Continue Reading
-
Definition
04 Apr 2025
What is management information systems (MIS)?
Management information systems (MIS) is a department within an enterprise responsible for controlling the hardware and software systems that the organization uses to make business-critical decisions. Continue Reading
-
News
02 Apr 2025
Model Context Protocol fever spreads in cloud-native world
The Anthropic-led spec for AI agent tool connections gains further momentum this week, with support from cloud-native infrastructure vendors such as Kubiya and Solo.io. Continue Reading
-
Tip
28 Mar 2025
Follow Patch Tuesday best practices for optimal results
Microsoft releases most security updates on Patch Tuesday, a day that brings anxiety to many sys admins. Learn how to develop a strategy to test and deploy these fixes. Continue Reading
-
News
27 Mar 2025
Bluesky, Squarespace pros give incident, project postmortems
Bluesky saw a massive surge in requests per second after the 2024 U.S. election, while Squarespace engineers had 10 months to migrate 9 million domains from Google. Continue Reading
-
Definition
27 Mar 2025
What is IT automation? A complete guide for IT teams
IT automation is the use of instructions to create a clear, consistent and repeatable process that replaces an IT professional's manual work in data centers and cloud deployments. Continue Reading
-
Podcast
27 Mar 2025
A visual future: GraphRAG and AI observability
In the eyes of one CNCF leader, GNNs, knowledge graphs and GraphRAG will boost IT operations and create 3D views of apps and infrastructure. Continue Reading
-
News
26 Mar 2025
Site reliability engineers weigh MLOps vs. LLMOps
Some of the same lessons -- and unsolved problems -- from supporting machine learning apps in production carry over to generative AI apps, but not all. Continue Reading
-
News
25 Mar 2025
SREs map uncharted territory with LLMOps
Generative AI apps upend longstanding reliability engineering principles, mindsets and skill sets -- how experts weather the disruption. Continue Reading
-
Definition
25 Mar 2025
What is application release automation (ARA)?
Application release automation (ARA) is a process that automatically packages and deploys an application, or application updates, through the stages of development to production. Continue Reading
-
Definition
25 Mar 2025
What is IT operations (IT ops)?
The term IT operations (IT ops) describes the many processes and services an IT department manages and maintains within an organization. Continue Reading
-
News
24 Mar 2025
Open source AI agent frameworks add enterprise ops polish
Kagent and Dapr Agents offer connections to cloud-native infrastructure and microservices, taking differing stances on Microsoft's AutoGen. Continue Reading
-
Definition
24 Mar 2025
What is Microsoft Outlook?
Microsoft Outlook is an email, contacts and calendar program from Microsoft. Continue Reading
-
Podcast
20 Mar 2025
Charity Majors on AI observability and the future of SRE
The observability maven reflects on 'Observability 2.0' and urges site reliability engineers to embrace AI agents, despite their perceived threat -- before it's too late. Continue Reading
-
Definition
20 Mar 2025
What is continuous monitoring?
Continuous monitoring constantly observes the performance and operation of IT assets to help reduce risk and improve uptime instead of taking a point-in-time snapshot of a device, network or application. Continue Reading
-
Tip
19 Mar 2025
The Microsoft patch management guide for admins
Microsoft recently added WSUS to its deprecation list. Now that the battle-tested patch management tool's days are numbered, what are the alternatives from the company? Continue Reading
-
Tip
18 Mar 2025
Learn how the Windows Server 2025 editions differ
See what's been gained -- and lost -- in Microsoft's latest version of its server OS before you plan a migration from your existing workloads. Continue Reading
-
Definition
18 Mar 2025
What is security automation?
Security automation uses technology to remove high-volume manual processes from security operations to detect cyberthreats, which saves time by integrating different workflows into repeatable processes. Continue Reading
-
Tip
18 Mar 2025
Kubernetes automation: Use cases and tools to know
Kubernetes automation simplifies the configuration, deployment and management of prepackaged container components supporting business apps, but it's not recommended in all cases. Continue Reading
-
News
17 Mar 2025
GitHub Actions supply chain attack spotlights CI/CD risks
Experts say a GitHub Actions vulnerability should renew enterprises' attention to securing build pipelines the same way they secure production environments. Continue Reading
-
Tip
17 Mar 2025
IT automation vs. orchestration: Key differences
As complementary technologies, automation defines each repetitive task to be performed, while orchestration assembles arrays of individual tasks to accomplish complex workflows. Continue Reading
-
Definition
12 Mar 2025
What is task automation?
Task automation uses technology to perform repetitive or routine tasks automatically, improving efficiency, minimizing mistakes and reducing errors. Continue Reading
-
News
11 Mar 2025
March Patch Tuesday fixes 6 Windows zero-day exploits
All the vulnerabilities that had been actively exploited in the wild will get resolved quickly by deploying the Windows cumulative update for this month. Continue Reading
-
News
11 Mar 2025
ServiceNow agentic AI acquisitions set pace for enterprises
The combination of Moveworks and Cuein has industry analysts looking ahead to the next stage of enterprise agentic AI development and data management. Continue Reading
-
Definition
11 Mar 2025
What is an automation engineer and how do you become one?
An automation engineer designs and develops autonomous systems to manage repetitive tasks and improve efficiency and productivity. Continue Reading
-
News
10 Mar 2025
Analysts: IBM-LzLabs suit a cautionary tale for IT buyers
A U.K. court ruled that an LzLabs subsidiary breached IBM license terms, a reminder to IT orgs to do careful research before choosing a vendor, according to industry watchers. Continue Reading
-
Definition
05 Mar 2025
What is tool sprawl? Explaining how IT teams can avoid it
Tool sprawl is the accumulation of many IT tools by an organization, leading to inefficiency and data siloing. Continue Reading
-
Definition
04 Mar 2025
What is root cause analysis?
Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident. Continue Reading
-
News
04 Mar 2025
JFrog integrates with Hugging Face, Nvidia; intros JFrog ML
The partnership aims to give developers a clearer guide on safe models. It also aims to ensure enterprise-grade safety and security with the deployment of open models. Continue Reading
-
Tutorial
03 Mar 2025
How to set up Docker containers on Windows Server
Docker started on the Linux OS, but Windows containers based on this technology can bring numerous benefits to the enterprise. Here's how to get started. Continue Reading
-
Tip
03 Mar 2025
10 steps to develop your IT automation strategy
Setting business goals, establishing governance practices, identifying and deploying the right tools, and providing training are the foundations of a sound IT automation strategy. Continue Reading
-
Definition
27 Feb 2025
What is the Agile test automation pyramid?
The Agile test automation pyramid is a graphical strategy guide for implementing automated software testing. Continue Reading