Maximize Mission Potential with Deloitte and AWS
Citizens expect fast, intuitive interactions. However, Public Sector agencies often struggle with legacy technology that is not secure and is expensive to maintain, inhibiting true innovation. Deloitte’s Government & Public Services (GPS) practice is committed to improving public outcomes and helping government agencies provide efficient services. By delivering solutions built on AWS, we accelerate your mission and enable agencies to meet the evolving needs of the public with secure, cost-effective, and innovative technology.
Featured Content
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TMT Company Amplifies Talent Acquisition with Deloitte and Amazon Connect Powered Contact Center Solution
A TMT company partnered with Deloitte to deploy an Amazon Connect-powered contact center solution for talent acquisition. See the results!
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Public Health Department Tracks COVID-19 Spread with Deloitte and Amazon Connect Solution
A U.S. state's health department partnered with Deloitte to create a COVID-19 contact tracing solution using Amazon Connect.
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NGOs Help Ukrainian Refugees with Deloitte’s Contact Center Solution
Deloitte's IRENA solution, built on Amazon Connect, helped NGOs rapidly scale contact centers to support Ukrainian refugees across Europe.
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Browse Our Library
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Agentic-enabled Contact Center Experiences
Contact centers are shifting from cost centers to strategic hubs for customer experience. Discover how AI-powered technology and proven methods can reduce costs while enhancing personalization. Learn to balance efficiency with satisfaction.
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Deloitte and Anthropic build on Amazon Bedrock to bring safe, reliable and trusted AI to commercial and government organizations
Introducing Deloitte's C Suite AI™ for CFOs leveraging advanced AI tools powered by NVIDIA built on Amazon Bedrock from AWS, designed to simplify enterprise contract workflows by streamlining financial functions in planning, operations, reporting and investor relations.
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Advanced AI: empowering decisionmakers and their teams
Advanced AI empowers leaders by making scattered data accessible through natural language queries. It accelerates decision-making by synthesizing information from multiple sources, detecting anomalies in real-time, improving forecast accuracy, and streamlining scenario planning—all while complementing human judgment rather than replacing it.
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Transforming the contact centre experience with AI
A New Zealand insurer modernized its contact centre using AI, deploying call transcription, sentiment analysis, and summarization via cloud. The goal: enhance customer service efficiency and scalability. Read the case study to see how AI transforms contact centre operations.
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Covered California modernizes its healthcare marketplace with Deloitte
Gain insights into how Covered California revolutionized its health insurance IT system, CalHEERS, by transitioning to a scalable, cost-effective AWS solution.
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Amazon Connect: A Simple to Use, Cloud-based Contact Center that Scales to Support any Size Business
Deloitte's Amazon Connect solution offers 30-50% cost savings with cloud-based contact center technology. Features 24% reduced call volume, omnichannel support (text, call, chat, email), and AI-powered insights for improved customer experience.
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Smarter Customer Experience Solutions—Contact Centers powered by Amazon Connect
Cloud-based contact center solution by Deloitte and AWS offering significant cost reductions, seamless omnichannel communication, real-time analytics, and scalable infrastructure to enhance customer service operations.
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TrueServe for Government: Public Sector Digital Contact Center
TrueServe for Government is Deloitte's digital contact center solution that combines AWS Contact Center Intelligence technologies with conversational AI, intelligent routing, and real-time analytics to help government agencies deliver better citizen experiences and improve agent productivity.
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TrueServe: A Contact Center that Works
Meet TrueServe. A virtual contact center that actually works. Through virtual and live agents, customers have shorter wait times, more accurate information, and better overall service.
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