Citizens expect fast, intuitive interactions. However, Public Sector agencies often struggle with legacy technology that is not secure and is expensive to maintain, inhibiting true innovation. Deloitte’s Government & Public Services (GPS) practice is committed to improving public outcomes and helping government agencies provide efficient services. By delivering solutions built on AWS, we accelerate your mission and enable agencies to meet the evolving needs of the public with secure, cost-effective, and innovative technology.
A TMT company partnered with Deloitte to deploy an Amazon Connect-powered contact center solution for talent acquisition. See the results!
A U.S. state's health department partnered with Deloitte to create a COVID-19 contact tracing solution using Amazon Connect.
Deloitte's IRENA solution, built on Amazon Connect, helped NGOs rapidly scale contact centers to support Ukrainian refugees across Europe.
Gain insights into how Covered California revolutionized its health insurance IT system, CalHEERS, by transitioning to a scalable, cost-effective AWS solution.
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Deloitte's Amazon Connect solution offers 30-50% cost savings with cloud-based contact center technology. Features 24% reduced call volume, omnichannel support (text, call, chat, email), and AI-powered insights for improved customer experience.
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Cloud-based contact center solution by Deloitte and AWS offering significant cost reductions, seamless omnichannel communication, real-time analytics, and scalable infrastructure to enhance customer service operations.
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TrueServe for Government is Deloitte's digital contact center solution that combines AWS Contact Center Intelligence technologies with conversational AI, intelligent routing, and real-time analytics to help government agencies deliver better citizen experiences and improve agent productivity.
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