Business automation, robotics and business process management
With technology now available that incorporates robotics process automation and other automation technologies, companies can achieve greater efficiency, adapt to changing business needs and reduce human error. Read the latest news and tips about business process management and automating business processes, including how to demonstrate a strong return on investment when integrating enterprise automation tools into company operations.
Top Stories
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Feature
03 Mar 2023
5 big digital transformation trends in 2023
The threat of a recession coupled with the ongoing need for transformation and growth means CIOs must make force multiplying investments in 2023. Here are five strategies. Continue Reading
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Feature
10 Jan 2023
What is low-code? A guide to enterprise low-code app development
Learn how low-code concepts and practices code can help enterprise developers be more efficient, create valuable apps more quickly and contribute to broader business initiatives. Continue Reading
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Feature
16 Jul 2020
Rise of automation creates new RPA job descriptions
As automation increases in the enterprise, new RPA jobs are emerging that require a unique combination of hard and soft skills that go far beyond the traditional roles. Continue Reading
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Tip
15 Jul 2020
What is the Dodd-Frank voice recording rule for the swaps market?
A Dodd-Frank rule requires swaps dealers to record voice communications, which regulators designed to deter illicit financial activity and improve financial compliance. Continue Reading
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Feature
08 Jul 2020
Dell, PwC, Peapod accelerate digital transformation initiatives
Several organizations have made the decision to continue with digital transformation efforts during the pandemic to better position the business and to ensure they can come out stronger. Continue Reading
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08 Jul 2020
A Deep Dive Into Agile Project Management
Plan, guide and execute projects as effectively as possible. Here is everything you should know about Agile methodologies -- from basic concepts to adapting to change. Continue Reading
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Tip
07 Jul 2020
Prep a compliance audit checklist that auditors want to see
Think your enterprise is ready for its compliance audit? Check off key points in this compliance audit preparation checklist to ensure it has all the resources needed to help auditors do their job. Continue Reading
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Tip
06 Jul 2020
4 ways CIOs can reduce IT costs through third-party spending
We've identified the top four ways in which CIOs can drive IT cost savings within their organizations -- in order of low to high -- through their third-party spending. Continue Reading
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Feature
02 Jul 2020
Post COVID-19 strategies for CIOs on leading through crisis
To see their companies through the current crisis, CIOs should consider these five strategies focused around IT budgets, innovation, cybersecurity, trusted data and employee wellness. Continue Reading
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Feature
30 Jun 2020
6 cognitive automation use cases in the enterprise
Businesses are increasingly adopting cognitive automation as the next level in process automation. These six use cases show how the technology is making its mark in the enterprise. Continue Reading
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Feature
30 Jun 2020
5 digital transformation strategies embracing the new normal
Here is a look at five digital transformation strategies companies should consider implementing now to overcome any setbacks caused by the COVID-19 pandemic. Continue Reading
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Feature
30 Jun 2020
How companies can manage HR risk during global expansion
Companies must consider how to handle global hiring as they navigate the changing worldwide landscape as the result of the pandemic. Ben Wright explains several methods available. Continue Reading
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Feature
29 Jun 2020
Tech's racial diversity problem meets its day of reckoning
Tech's diversity problem is under intense scrutiny amid national protests over systemic racism. But the solution goes well beyond simply hiring more people of color. Continue Reading
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Tip
24 Jun 2020
IoT compliance standards and how to comply
To address IoT security concerns, it is critical for IT leaders to adhere to IoT compliance standards. Learn more about IoT compliance and its IT-relevant standards. Continue Reading
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Infographic
24 Jun 2020
How CIOs can achieve cloud cost savings in 3 steps
With this three-pronged cloud savings framework, organizations can alleviate the enterprise IT cost pressures they're experiencing as a result of the pandemic in as little as 30 days. Continue Reading
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Feature
18 Jun 2020
3 CIOs talk driving IT strategy during COVID-19 pandemic
At the 2020 MIT Sloan CIO Symposium Leadership Award presentation, the finalists discussed their role in helping manage their companies through a crisis and prepare them for recovery. Continue Reading
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Feature
12 Jun 2020
COVID-19 speeds up future-of-work plans for companies
Forrester Research analysts look at how companies must contend with four "shocks" for their future-of-work plans to have any measure of success. Continue Reading
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Feature
11 Jun 2020
Why is innovative leadership essential in the workplace?
Mark McClain, co-founder and CEO of SailPoint, discusses how he became an innovative leader in business today and how it helped create a collaborative environment in the workplace. Continue Reading
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Feature
10 Jun 2020
SailPoint CEO drives leadership values in the workplace
Sometimes, it's not just about the technology. In his book, Mark McClain dives into the importance of generating a people-centered culture where values are core to organizational success. Continue Reading
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Feature
04 Jun 2020
COVID-19 has made companies revisit their cloud migration strategy
Your company may have put projects on hold as we survive the pandemic, but it could also be a good time to consider revising your cloud strategy to improve agility. Preparing now can help you ramp up more quickly as the economy recovers. Continue Reading
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Feature
04 Jun 2020
Know how to secure your home network while working from home
Employees need to know how to properly protect their home networks as they work remotely, including setting policies for security, passwords, disaster recovery and more. Continue Reading
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Feature
02 Jun 2020
Involve your security team in the decision-making process
It's time for businesses to include security teams in project planning -- even when it's not cybersecurity related -- because their experience provides diverse insights that might otherwise be missed. Continue Reading
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Tip
01 Jun 2020
5 post cloud migration risks and how CIOs can avoid them
We've covered issues that arise when making the move to the cloud but here we're diving into the challenges CIOs and their IT teams face post cloud migration and how to avoid them. Continue Reading
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Feature
01 Jun 2020
CIO strategies for COVID-19 require new long-term IT planning
CIOs should look beyond the immediate IT requirements created by the COVID-19 outbreak and think about what will be needed in post-pandemic environments. Continue Reading
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Feature
28 May 2020
Leaders discuss challenges, strategies for women in IT
Women in tech still face challenges, including finding opportunities for advancement and management support. A recent panel of women in IT leadership roles discussed the challenges. Continue Reading
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Tip
27 May 2020
Ensure IAM compliance by wielding key controls and resources
IAM compliance is a top priority for CIOs. Read up on IAM standards and regulations, and learn how to implement IAM controls to best stay compliant. Continue Reading
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Feature
26 May 2020
Top IT priorities for 2020 align with COVID-19, but spending falls
The biggest IT spending drivers from TechTarget's 2020 IT Priorities Survey remain relevant amid the COVID-19 pandemic, although cuts in planned spending are likely. Continue Reading
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Feature
21 May 2020
How companies can ensure success working from home
Analyst Andrew Hewitt explains how companies have adjusted to remote work, what they need to be effective now and what to consider before reopening the office. Continue Reading
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Feature
19 May 2020
What is the future of hybrid cloud for businesses?
Many organizations today are still having difficulty moving their entire workloads off premises and into the cloud. Here, we examine how they can benefit from a hybrid environment. Continue Reading
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Feature
19 May 2020
Don’t forget to digitize employee experiences during COVID-19
Focusing on digital employee experiences can prove to be even more beneficial for businesses than concentrating on customer experience. Continue Reading
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Opinion
18 May 2020
AI transparency mandates essential to protect private data
As AI use permeates industry, governments are updating laws to keep pace with the technology. AI transparency will be essential to ensure privacy and avoid risk to civil liberties. Continue Reading
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Feature
15 May 2020
Creating agile conversations in digital transformation initiatives
Douglas Squirrel and Jeffrey Fredrick, authors of the book 'Agile Conversations,' dive into the significance of improved conversations while undergoing digital transformations. Continue Reading
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News
14 May 2020
IT spending now expected to decline 5.1% in face of pandemic
Spending on PCs and mobile devices in 2020 is expected to take the biggest hit, according to analyst firm IDC -- but spending on IT infrastructure will rise. Continue Reading
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Feature
12 May 2020
How to handle the risk of insider threats post-COVID-19
During these challenging times, organizations can't overlook the risk of insider threats as employees worry about layoffs, newly adopted remote working technology and more. Continue Reading
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Tip
11 May 2020
AI transparency: What is it and why do we need it?
While organizations are utilizing AI technology, there isn't a clear understanding of how it works. Here, we explore the benefits and drawbacks of the lack of transparency in AI. Continue Reading
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Tip
07 May 2020
6 reasons to consider data automation in 2020
There's no denying the potential of data automation in the enterprise. Here we've identified the reasons why CIOs and other IT leaders should consider automating data in 2020. Continue Reading
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Feature
06 May 2020
How IT leaders in retail can tap into blockchain's potential
By creating a solid data foundation based on standards, data quality checks and collaboration, blockchain for retail use cases could eventually usher in the user experience that customers want. Continue Reading
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Feature
06 May 2020
Implementing a business continuity plan in times of crisis
Forrester Research analysts discuss what we initially knew about the COVID-19 pandemic, how it's transforming business and how to devise a business continuity plan. Continue Reading
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Tip
05 May 2020
India lockdown exacerbates coronavirus impact on IT
As the COVID-19 pandemic continues to impact IT outsourcing with India service providers, organizations should consider the following approaches that can allow for more flexibility. Continue Reading
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Feature
04 May 2020
Former White House CIO talks cybersecurity risk mitigation
Cybersecurity expert Theresa Payton provides critical insight on current cybersecurity threats CIOs should be looking out for and how to prepare for them during and after the pandemic. Continue Reading
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Feature
29 Apr 2020
Survive the 'tech-clash' by rethinking 5 technology trends
A recent Accenture survey showed that organizations should consider a human-centric approach when looking to adopt the latest technology trends, including AI, smart products, 5G and more. Continue Reading
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Tip
29 Apr 2020
The impact of India's pandemic lockdown on IT outsourcing
In part one of a two-part series, we're identifying the major factors affecting enterprises with India IT outsourcing providers during the COVID-19 pandemic. Continue Reading
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Feature
28 Apr 2020
How can organizations create agility in cloud computing?
Cloud computing technology has proven to be a useful tool for organizations in the digital age, and now CIOs can use it to increase business agility. Here's how. Continue Reading
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Feature
23 Apr 2020
4 steps to turn real-time data streams into business value
Data is the currency of today's business success. This framework helps your organization use available data sources to create new product and services. Continue Reading
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Feature
22 Apr 2020
Emotion AI shows promise for IT leaders in the enterprise
Although still in its infancy, experts have no doubt that artificial emotional intelligence will be of great value. Here's why your organization should develop a strategy. Continue Reading
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Feature
20 Apr 2020
The inevitable future of blockchain in the enterprise
The future of blockchain in the enterprise is still unwritten, but if your organization hasn't started mapping a plan, it's already behind. Here's how to get your bearings. Continue Reading
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Tip
17 Apr 2020
6 tips to ensure your cloud migration is successful
Still considering making the move to the cloud? Here are some best practices and cloud-centric processes CIOs can follow to enable a successful cloud environment. Continue Reading
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Tip
17 Apr 2020
Cost of moving to the cloud drops with time and experience
Can IT leaders save money by moving to the cloud? According to the research, some companies are already seeing significant cost savings with UCaaS. Continue Reading
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Feature
14 Apr 2020
Why cloud optimization tools can't replace strategy
Cloud optimization tools can help companies manage costs on a day-to-day basis, but only clear business goals and governance around cloud resources can guide an organization through times of extreme contingency, such as a shift to fully remote work. Continue Reading
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Feature
13 Apr 2020
Red Hat CIO talks data literacy and digital transformation
Mike Kelly dives into his role as CIO and the data literacy program he co-founded at Red Hat, as well as provides insight for CIOs facing pressure in the digital transformation era. Continue Reading
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Feature
10 Apr 2020
RPA bots: Messy tech that might upend the software business
RPA invisible robots are opening the doors for CIOs and other IT leaders to think about new ways to automate business processes within their organizations. Here's how. Continue Reading
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Feature
07 Apr 2020
Why data in digital transformation is crucial to your business
Fidelma Russo, CTO at Iron Mountain, addresses data needs associated with digital transformation and how using that data will help your business make informed decisions. Continue Reading
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Feature
06 Apr 2020
How data science can help your company withstand the pandemic
The COVID-19 pandemic is adversely affecting businesses worldwide, but data science can help you solve immediate problems and create data-driven strategies for the long term. Continue Reading
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Feature
06 Apr 2020
A checklist for digital transformation success
Today's businesses must embrace digital technologies to survive. Use this checklist to assess your organization's readiness for digital transformation and create a strategy. Continue Reading
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Feature
02 Apr 2020
C-suite executives offer advice on working remotely during pandemic
C-level execs in industries from biotech and telecom to accounting and marketing are making sure their employees have the proper resources to carry on. Here's what they're doing. Continue Reading
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Feature
31 Mar 2020
How IT can build an agile business partnership
Gene Kim, award-winning researcher, author and founder of IT Revolution, discusses why IT leaders need to involve their colleagues in the journey towards an agile business. Continue Reading
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Feature
31 Mar 2020
Former Cisco CEO offers C-suite leadership tips in time of crisis
COVID-19 is forcing enterprises to make tough decisions. There is no one-size-fits-all roadmap, but those who've survived earlier crises have advice for today's leaders. Continue Reading
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Feature
30 Mar 2020
COVID-19 radically refocuses CIO agendas in 4 key areas
As a result of the COVID-19 virus, CIOs must shift their priorities and now focus on the impact the pandemic has on the economy, employee health, staffing and technology. Continue Reading
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Feature
25 Mar 2020
Successful digital ecosystems depend on cloud services
Business models are changing in the digital age, requiring companies to create sometimes unexpected partnerships, enabled by the widespread availability of cloud services. Continue Reading
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Blog Post
25 Mar 2020
COVID-19 has mixed effect on Nvidia news
During an Nvidia news call this week, company officials said the coronavirus pandemic has had a mixed impact on its business, with work-from-home-related sales up but certain sectors, such as sales ... Continue Reading
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Tip
25 Mar 2020
Contract risk management: Focus on these 6 areas
Inspecting vendor contracts for risk is increasingly important as CIOs scramble to stay nimble in a volatile economy. ClearEdge Partners explains how to protect your interests. Continue Reading
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Tip
24 Mar 2020
How to write an RFP and statement of work for an IT services contract
Master how to write an RFP and statement of work to get the IT services you need using these best practices from consulting firm ClearEdge Partners. Continue Reading
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News
23 Mar 2020
Coronavirus pandemic ups the IT contract negotiation game
IT contract negotiation has always been a difficult dance between customers and vendors, but the coronavirus pandemic means there are new rules to navigate on both sides. Continue Reading
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Tip
23 Mar 2020
Improve your IT contract negotiations by focusing on 5 factors
When buying technology, a bare-knuckle approach rarely succeeds. To get a good IT deal, CIOs should pay heed to five transformations driving businesses, ClearEdge's CEO says. Continue Reading
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Feature
19 Mar 2020
How RPA and digital transformation work together
Enterprises that think RPA is a good endpoint for digital transformation efforts are in for a rude shock. While automation is a good start, it can leave deeper issues unresolved. Continue Reading
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Tip
19 Mar 2020
Plan and implement a GRC framework with this checklist
Whether planning or updating your governance, risk and compliance program, use this guide to help simplify the initiative and successfully implement a GRC framework. Continue Reading
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Tip
13 Mar 2020
How to negotiate a good software subscription agreement
A big mistake IT execs make in negotiating software subscription deals is overbuying. Here are seven steps from ClearEdge Partners' Rachel Annello that will lead to a better deal. Continue Reading
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Tip
09 Mar 2020
Here's why a customer feedback program is essential to a business
With C-suite executives investing in a customer feedback program, they will be able to implement strategies to capitalize on positive ratings and resolve negative comments. Continue Reading
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News
04 Mar 2020
List of tech conferences canceled, postponed due to coronavirus
IT events across the globe are being canceled, rescheduled or streamed in response to concerns about the possible spread of COVID-19 in public spaces and large groups. Continue Reading
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Feature
04 Mar 2020
How is digital transformation affecting the CIO role?
At the HMG Strategy 2020 Summit, the CIOs of e.l.f. Cosmetics, NetApp and El Camino Hospital discussed their evolving role in this era of business and digital transformation. Continue Reading
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Guide
29 Feb 2020
ITIL and ITSM best practices for process improvement
ITIL and ITSM best practices improve business processes by standardizing and optimizing the delivery of IT services. Learn more in this comprehensive guide for CIOs. Continue Reading
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Feature
28 Feb 2020
Quantum information science continues to advance with federal efforts
Federal agencies, academia and businesses across several industries are pushing quantum technology forward, with commercial applications already in the works. Continue Reading
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Feature
28 Feb 2020
Hyperautomation: The most significant RPA trend of 2020
RPA's usefulness in automating low-level digital work tasks is undeniable, but its most important function may be serving as the gateway to enterprise hyperautomation. Continue Reading
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Tip
24 Feb 2020
How ITSM services on mobile devices power employees, boost service
Delivering ITSM on mobile devices boosts productivity through the enterprise and will help CIOs drive digital transformation. Here's why and what you need to do. Continue Reading
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News
21 Feb 2020
IT salary report shows increased interest in emerging tech hubs
New report lays out the largest IT salary growth of 2019 and predictions for what 2020 has in store for technical careers. Continue Reading
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Feature
17 Feb 2020
How to overcome the limitations of AI
AI may not become the super-intelligent tool people envisioned, at least not in the near term. But that doesn't mean enterprises can't use AI in some valuable ways. Continue Reading
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Tip
13 Feb 2020
8 ways CIOs can use technology in meetings
Meetings can be frustrating, as they often lead to scheduling and technical complications -- but today, enterprises are utilizing technology in meeting rooms to make them more beneficial. Continue Reading
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Feature
10 Feb 2020
CIO succession planning: The transition of power
Succession planning for CIOs is a must. Why do organizations still fail to do an effective job with this task today? Continue Reading
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Feature
06 Feb 2020
Why cloud migration failures happen and how to prevent them
Companies are moving more applications than ever to the cloud, but many of these initiatives fail. Learn how to avoid making your own cloud migration mistakes. Continue Reading
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Tip
28 Jan 2020
How CIOs can tackle AI with ITSM tools
We've previously covered how to use AI to improve ITSM processes -- now, we're diving into how organizations can apply ITSM principles to AI. Continue Reading
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Tip
24 Jan 2020
How IoT, 5G, RPA and AI are opening doors to cybersecurity threats
In the second part of a series on CIOs preparing for cyberthreats in 2020, we look at how emerging technologies like IoT and the cloud became vulnerable to cyberattacks in the last year. Continue Reading
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Tip
14 Jan 2020
Preparing for the new forms of cybersecurity threats in 2020
In the first part of a series on the new forms of cyberthreats in 2020, we're diving into the many infiltration points being targeted today and why CIOs should be prepared. Continue Reading
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Feature
13 Jan 2020
What is the state of CIO tenure today?
CIO tenure remains significantly lower than other C-suite positions, and according to experts, it's a result of the age of digital transformation we're currently in. Continue Reading
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Feature
10 Jan 2020
The evolution of RPA, from macros to process transformation
RPA evolved from technology debuted in the 1950s and '60s and was developed to today's standards by the industry's leading vendors. It's future? Think AI. Continue Reading
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Tip
06 Jan 2020
RPA bots: Unattended vs. attended vs. hybrid
CIOs and other IT leaders have their pick of attended, unattended and hybrid RPA platforms; this tip explains how each works and outlines their strengths and limitations. Continue Reading
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Feature
03 Jan 2020
Quantum computing in business applications is coming
Quantum computers are closer than you think. While tech companies make progress toward building functioning machines, there are quantum applications that organizations can utilize. Continue Reading
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Tip
02 Jan 2020
The rise of RPA bots and the role of C-level decision makers
According to new research, there will be 3 million RPA bots running in the enterprise in 2020. As RPA bots proliferate, C-level decision makers must take steps to ensure their RPA programs deliver tactical and strategic benefits. Check out this expert guidance. Continue Reading
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Feature
20 Dec 2019
Why better data visibility is necessary for your business
Lack of visibility into growing volumes of data leaves organizations at a privacy compliance and business disadvantage, but new data governance rules can help. Continue Reading
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Feature
20 Dec 2019
In comparing GDPR and CCPA, lessons in compliance emerge
In anticipation of the CCPA Jan. 1, 2020, implementation date, business leaders should understand the parallels between GDPR and CCPA to learn from the EU's GDPR rollout period. Continue Reading
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Feature
17 Dec 2019
Robot workforce evolves from mimicking tasks to taking on jobs
A personalized robot workforce is in the works, thanks to advances in RPA. How should CIOs prepare for the next trend in robotic process automation? Continue Reading
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News
10 Dec 2019
IT workforce skews younger, says analysis of US data
The IT workforce is getting younger, according to government IT workforce data. The reasons for this are subject to a debate that includes everything from age bias to a heavy reliance on foreign workers. Continue Reading
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Feature
04 Dec 2019
Shell, Halliburton, Unibap AB execs share real-world AI strategies
Technology advances like quantum computing mean AI's best years are still to come, but that doesn't mean companies aren't already generating considerable benefit from AI today. Continue Reading
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Guide
02 Dec 2019
The technological evolution of IT industry leaders: 2000 - 2020
As technology has shifted since 2000, so have IT leaders. This guide looks at how Oracle, Cisco, Dell and SAP have adapted to emerging technologies and are preparing for 2020. Continue Reading
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Tip
26 Nov 2019
Turning your business into a platform business
Leading Edge Forum offers four paths CIOs can take to develop the sophisticated ecosystems necessary to transform into a platform business. Continue Reading
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Tip
22 Nov 2019
AR headsets: 5 tips to get you started
Still in their adolescence, augmented reality headsets are poised for a growth spurt. Will you be ready? Here are some tips for a successful deployment. Continue Reading
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Feature
22 Nov 2019
GDPR compliance benefits emerge a year and a half later
While some may see GDPR as a set of restrictions, it can improve business practices. Learn more about the GDPR compliance benefits. Continue Reading
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Feature
20 Nov 2019
Town of Falmouth pursues automation innovation to save costs
One Massachusetts town's embrace of automation, virtualization and other technology innovation provides an example for other entities and IT leaders to follow. Continue Reading
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Feature
18 Nov 2019
IAM-driven biometrics in security requires adjustments
IAM is foundational to cybersecurity, but the latest systems use biometrics and other personal data. Learn how to cope with the resulting compliance and privacy issues. Continue Reading
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Tip
18 Nov 2019
Biometric data privacy, ethical questions complicate modern IAM
Use of biometrics in IAM systems may help secure company systems and data, but it also raises privacy issues. Here's how to keep both your security and ethical standards high. Continue Reading
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Feature
14 Nov 2019
Don't let edge computing security concerns derail your plans
Security concerns give many IT organizations pause when considering edge computing. But the potential problems can be overcome with proper planning and diligence. Continue Reading
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Tip
12 Nov 2019
Risk-based digital identity benefits CIOs, CMOs and customers
Asking customers to reaffirm their digital identities by sharing private information undermines CX and data security. Instead, use a risk-based approach to digital identity. Continue Reading
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Tip
11 Nov 2019
Agile practices endure and continue to adapt
As the 20th anniversary of the Agile Manifesto approaches, Agile practices remain vital to software development and are being adapted to critical business functions outside of IT. Continue Reading