MSP technology services
Tips on IT service delivery approaches and features on building lines of business to meet customers' digital transformation needs.
Top Stories
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Feature
06 Jun 2023
IT service execs point to 5 core zero-trust questions
A partner-customer dialog around zero trust should focus on the basics of organizational awareness, upskilling, funding, technical tooling and user experience. Continue Reading
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News
05 Jun 2023
Partners could see enterprise AI rekindle tech innovation spend
New surveys suggest that generative AI is sparking interest among customers and optimism among partners. Is a resumption of forward-looking tech investment on the way? Continue Reading
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Feature
06 Aug 2021
Salesforce partner demand soars, M&A follows
The Salesforce skills crunch has generated a wave of acquisitions in the partner ecosystem. But M&A isn't the only remedy: Consultants have also boosted training. Continue Reading
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News
30 Jul 2021
Cybersecurity consulting, MSSPs in channel spotlight
Channel companies have put a premium on cybersecurity services in 2021. The latest round of market activity features Deloitte and Epiphany Systems; other news. Continue Reading
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News
16 Jul 2021
Microsoft partner community gets industry cloud, training boost
At Microsoft Inspire, the company expanded its industry cloud portfolio with a sustainability cloud and promised to expand partners' technical expertise; other IT channel news. Continue Reading
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News
15 Jul 2021
Microsoft Cloud platform to fuel FY 2022 priorities
At Microsoft Inspire 2021, executives highlighted ways Microsoft has differentiated its cloud platform from rivals. Partners can expect to see the cloud platform expand. Continue Reading
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News
14 Jul 2021
Microsoft Inspire 2021 takes on 'era of rapid change'
The vendor kicked off its virtual event with new visions for its technologies, aimed at aligning with a world where digital adoption has skyrocketed. Continue Reading
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Feature
08 Jul 2021
SADA's FinOps lead sheds light on an emerging field
In this Q&A, SADA's Rich Hoyer discusses the fundamentals of FinOps, why it's gaining visibility, and the conundrum of cloud technology and its value to customers. Continue Reading
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News
25 Jun 2021
AWS-Salesforce partnership offers integration potential
The alliance is poised to generate new customer use cases that span AWS services and Salesforce clouds, according to cloud services firm AllCloud; other IT channel news. Continue Reading
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Feature
25 Jun 2021
Selling professional services on cloud marketplaces
Partners say cloud sales platforms offer a way to find new customers, launch proofs of concept and seed bigger deals. Learn more about this emerging channel. Continue Reading
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Guest Post
18 Jun 2021
Accenture: 4 areas every cloud strategy must cover
Organizations have begun to tackle new challenges involving their cloud strategies. Here are four facets that channel partners can help clients address. Continue Reading
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News
18 Jun 2021
PwC cloud report points to 'value gap'
Despite widespread enthusiasm for cloud computing, many organizations have yet to see a significant payoff from their investments, a PwC cloud study found; other news. Continue Reading
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Guest Post
18 Jun 2021
How will 5G deliver on its potential?
The pandemic made businesses and users more reliant on wireless services and paved the way for the 5G deployments. Here's why it's hard to predict just how beneficial 5G will be. Continue Reading
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Feature
15 Jun 2021
Consultants work around mainframe staffing limitations
Specialized service providers aim to offset labor constraints with a mix of education programs, on-the-job experience and tools such as robotic process automation. Continue Reading
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News
28 May 2021
Cloud professional services deals target Oracle, ServiceNow
A fresh round of investor deals in the cloud consulting space put a spotlight on Oracle, Twilio and ServiceNow's partner ecosystems; other IT channel news. Continue Reading
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Feature
26 May 2021
Accenture Cloud First exec cites C-suite engagement
In this Q&A, Accenture Cloud First lead Karthik Narain reflects on the business group's first months of operations and the growing C-suite interest in cloud computing. Continue Reading
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News
14 May 2021
Carousel Industries deal positions NWN for hybrid work
NWN cited the expansion of its customer base and geographical reach as key benefits driving its Carousel Industries acquisition; other IT channel news. Continue Reading
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News
11 May 2021
Big Blue talks $1B partner investment at IBM Think 2021
IBM's spending on its partner ecosystem includes new competencies, role-based guided learning, increased technical support and financial incentives to boost hybrid cloud business. Continue Reading
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News
06 May 2021
AWS Marketplace, partners get new leadership
AWS Marketplace's newly appointed general manager plans to broaden the digital catalog's offerings and focus on governance. Continue Reading
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Feature
05 May 2021
E-commerce firm Radial taps Presidio for VDI cloud migration
As the pandemic sparked a surge in e-commerce demand, Radial needed to expand its capabilities. Learn how Presidio helped Radial with a VDI cloud migration to VMware Cloud on AWS. Continue Reading
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Guest Post
30 Apr 2021
3 tips to improve data management in the cloud
Many organizations face substantial challenges in collecting, storing and using data in the cloud. Here are three ways solution providers can help. Continue Reading
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Feature
30 Apr 2021
Aruba partner tackles university's wireless network upgrade
Doane University kicked off a two-phase wireless network overhaul in response to the pandemic. Learn how Aruba partner DataVizion has helped execute the project. Continue Reading
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News
23 Apr 2021
Gartner cloud forecast bodes well for service providers
Gartner predicts end-user public cloud spending to reach $332.3 billion this year, with SaaS representing the largest area of investment; other IT channel news. Continue Reading
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Feature
31 Mar 2021
Archival cloud storage market expands for channel partners
Channel partners can expect demand for archival cloud storage to grow as vendors mature their offerings. Learn about this cloud storage category's strengths and limitations. Continue Reading
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Guest Post
17 Mar 2021
Nerdio's strategy evolves for cloud desktop, Azure markets
Nerdio CEO Vadim Vladimirskiy discusses the state of the cloud desktop market and his company's strategy for developing an Azure IT automation platform for MSPs. Continue Reading
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Feature
16 Mar 2021
VMware Cloud on AWS partners see ongoing opportunity
Rackspace Technology, Faction and Converge Technology Solutions help clients tap into VMware Cloud on AWS for a range of uses. Continue Reading
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News
12 Mar 2021
ServiceNow partners get workflow boost in Quebec release
The Quebec release of the Now Platform arms partners with new tools to improve customers' digital workflows, as well as prebuilt vertical extensions; more IT channel news. Continue Reading
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Feature
08 Mar 2021
Veristor taps Cloudian for cloud adjacent architecture
MSP uses vendor's S3-compatible technology to offer storage as a service, backup/disaster recovery and ransomware protection, while avoiding the inefficiency of overprovisioning. Continue Reading
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Guest Post
02 Mar 2021
Auvik Networks explores network management's future
As network infrastructure becomes more complex, Auvik Networks aims to equip its MSP partners with tools for better visibility, cloud management and more. Continue Reading
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Guest Post
22 Feb 2021
SaaS monitoring, management tools take shape for MSPs
A new category of SaaS monitoring and management software has emerged, designed specifically for MSPs and their small business clients. Learn why these tools matter. Continue Reading
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Feature
12 Feb 2021
Channel relationships shift as cloud storage expands
As MSPs look to harness the advantages of cloud storage, they must also articulate the value they provide and enter into a regimen of nonstop training and certification. Continue Reading
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Guest Post
10 Feb 2021
How cloud management tool sets can help MSPs
To tackle today's cloud management challenges, MSPs need new software tools and strategies. Find out why cloud management tool sets should be on MSPs' radars. Continue Reading
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Feature
09 Feb 2021
Cloud storage reseller or consumer? Partners face market shift
A market rife with storage options provides a varied and sometimes ambiguous environment for IT services firms, which take varying paths in a changing infrastructure sector. Continue Reading
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Feature
29 Jan 2021
Partners guide clients on mainframe modernization strategy
The chore of revitalizing the mainframe involves a range of approaches and may call for modern languages, microservices and cloud migration, consultants and service providers said. Continue Reading
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News
29 Jan 2021
IBM ecosystem strategy embarks for hybrid cloud, AI future
Big Blue said it has laid the groundwork to rapidly grow hybrid cloud and AI business through its partner ecosystem, which includes VARs, ISVs and systems integrators. Continue Reading
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News
29 Jan 2021
Deloitte cyber practice aims for growth with Root9B deal
The acquisition extends the consultancy's cybersecurity business into threat hunting and credential risk management and analytics. Additional transactions may be in the offing. Continue Reading
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News
29 Jan 2021
Cybersecurity trends: IT shops set to offload work to MSPs
New research on 2021 cybersecurity trends points to opportunities for managed service providers that are equipped with the right tools and skills; more IT channel news. Continue Reading
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Feature
28 Jan 2021
Azure Virtual Desktop partners find SMB deals
The economics of Microsoft's AVD has made virtual desktops more feasible for some smaller business, but partners said the technology scales to support enterprise clients. Continue Reading
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News
19 Jan 2021
Huntress security platform gets boost from Level Effect EDR
As part of an aggressive growth strategy, MDR services vendor Huntress Labs purchased endpoint detection and response technology from security startup Level Effect. Continue Reading
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News
15 Jan 2021
Cloud distributor Pax8 pursues UK growth, tech innovation
Pax8 fueled its global ambitions in a span of two weeks with a U.K.-based acquisition and strategic leadership team, in addition to a $98 million boost in funding. Continue Reading
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Feature
24 Dec 2020
SD-WAN industry growth opens partner opportunities in 2021
Channel partners can take advantage of SD-WAN industry expansion by addressing customers' interoperability and security concerns, according to Spirent Communications executives. Continue Reading
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Feature
21 Dec 2020
MSP retools bank IT systems with HPE Nimble Storage dHCI
Faced with a strained IT infrastructure, Central Pacific Bank upgraded to Nimble Storage dHCI. Learn how solution provider Pacxa played a critical role in the project. Continue Reading
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News
11 Dec 2020
Partners pursue health-related IoT system integration
Systems integrators Insight Enterprises and Accenture have supported initiatives to bring new health technologies to the market; other IT channel news. Continue Reading
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News
02 Dec 2020
Microsoft Teams calling sparks partner business
Partners may see increased business in Teams cloud calling as Microsoft expands the platform's business focus. Education and governance offer other channel opportunities. Continue Reading
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News
20 Nov 2020
Businesses mired in cloud computing challenges
New research from Accenture and SPR underscores a persistent struggle among organizations to derive value from their cloud investments; other IT channel news. Continue Reading
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Guest Post
20 Nov 2020
How the U.S. election may affect managed services providers
Dave Sobel breaks down the tech issues MSPs need to be aware of following the federal and state elections, such as right to repair in Massachusetts and California's Prop 22. Continue Reading
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Feature
17 Nov 2020
Multi-cloud services grow increasingly important for MSPs
As organizations expand their multi-cloud environments, they'll look to partners for support and expertise. It's time for the channel to board the multi-cloud train, experts say. Continue Reading
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Feature
28 Oct 2020
Colocation, managed services meet legacy needs, point to cloud
Colocation lacks the high profile of cloud computing, but it continues to meet customer needs. Some MSPs and cloud specialists incorporate colocation in their offerings. Continue Reading
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Feature
14 Oct 2020
Accenture enables Enel's strategic digital transformation goals
Enel Group's strategic digital transformation initiative provided the European energy behemoth with the flexibility it needed during the COVID-19 pandemic. Continue Reading
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News
02 Oct 2020
Report: Cloud adoption journey hits snags for many customers
New research shows that customers' expectations don't often match reality when it comes to adopting cloud computing; more IT channel news from the week. Continue Reading
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Feature
29 Sep 2020
IBM Cloud partner ecosystem expands in software push
The consultants and IT services providers joining IBM's expanding public cloud ecosystem cite legacy systems migration and application modernization as growth opportunities. Continue Reading
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Feature
23 Sep 2020
Need for data management frameworks opens channel opportunities
Organizations with weak data management policies provide partners with opportunities to offer support. Insight Enterprises explains how it helps clients get a handle on their data. Continue Reading
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News
23 Sep 2020
Cybersecurity for SMB customers evolving into top priority
New research from ConnectWise affirms that MSPs have a fast-growing opportunity to provide cybersecurity for SMB customers. Find out what is fueling the demand. Continue Reading
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Blog Post
23 Sep 2020
Accenture Cloud First to invest in partnerships
Accenture's $3 billion investment in its Accenture Cloud First business will bring together 70,000 professionals from a range of disciplines and practices, from cloud-native development to human ... Continue Reading
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Blog Post
09 Sep 2020
Securonix grows program for MSSP partners, adds NTT, Wipro
Securonix Inc., a provider of security information and event management technology, has expanded its program for MSSP partners and managed detection and response providers, having added services ... Continue Reading
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Feature
28 Aug 2020
MSP cloud investments put IaaS in the spotlight
MSPs are building out their cloud businesses more decisively than ever before. Learn about the benefits of and considerations for investing in managed cloud infrastructure. Continue Reading
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News
21 Aug 2020
Rackspace: Cloud cost optimization an IT pain point
New research by Rackspace Technology revealed organizations are grappling with cloud cost governance and optimization; other channel news from the week. Continue Reading
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Opinion
21 Aug 2020
Remote work fuels identity and access management market
Channel partners have an opportunity to help customers adopt and implement identity and access management programs across their organizations. Learn more about IAM offerings. Continue Reading
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Feature
06 Aug 2020
Accenture cloud computing paves way for integration plan
Penelope Prett, CIO at Accenture, aims to provide employees a holistic user experience, taking advantage of cloud computing to integrate various technology tools. Continue Reading
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Feature
29 Jul 2020
Colocation services provider firms tap partners
Cyxtera, Equinix and Interxion are among the colocation firms forging relationships with partners that can bundle their data center services into digital transformation projects. Continue Reading
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Feature
22 Jul 2020
Unified communications consulting, implementation heat up
Channel partners provide a range of offerings in the unified communications market, from workplace analytics to entire product suites. Cloud conferencing is driving growth. Continue Reading
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News
19 Jun 2020
Dell Technologies partner strategy persists during pandemic
Coming out of mixed first-quarter results, Dell Technologies said it plans to stay the course with its channel partner strategy. Continue Reading
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News
16 Jun 2020
Cohesity service providers gain pay-per-use pricing
Cohesity's new pricing model lets cloud and managed service providers consume the company's data management offerings based on a commitment as low as $2,000 per month. Continue Reading
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Feature
12 Jun 2020
Server demand continues for partners amid cloud growth
Servers remain an important technology for service providers as hybrid IT takes hold. Industry executives see acceleration and disaggregation among the key trends. Continue Reading
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News
11 Jun 2020
Why Rackspace rebranded, elevated multi-cloud services
Rackspace Technology wants to raise its profile as a multi-cloud service provider. Along with a rebranding campaign, the company launched a set of multi-cloud offerings. Continue Reading
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Feature
11 Jun 2020
NetApp Cloud Data Services seek channel push
NetApp is offering financial incentives to encourage channel firms to sell their cloud portfolios, which are available through the major public cloud platforms and their marketplaces. Continue Reading
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Feature
27 May 2020
Channel partners' cloud opportunities see a boost
Cloud usage spiked In the first phase of pandemic as organizations rushed to retool operations. Going forward, partners should expect an uptick in cloud opportunities. Continue Reading
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Feature
20 May 2020
SD-WAN for home workers becomes partner opportunity
SD-WAN technology is seeing increased customer interest due to the sudden expansion of remote workforces. IT service providers are offering product advice and implementation help. Continue Reading
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News
15 May 2020
Gartner forecasts near 20% growth for public cloud services
Gartner's latest research predicts an uptick in cloud spending, spurred by demand for public cloud services and cloud-based communications; more channel news from the week. Continue Reading
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Feature
13 May 2020
OST helps grill maker migrate connected products
Traeger Grills asked a managed service provider to migrate its IoT-enabled grillers to a new cloud platform. The four-month transition has Traeger cooking with AWS. Continue Reading
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News
24 Apr 2020
Cloud services market heats up during pandemic
The cloud services market remains active amid the COVID-19 pandemic, as Accenture, CentriLogic, SADA Systems and J2 Global build out their businesses; more news from the week. Continue Reading
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Feature
24 Apr 2020
Healthcare cloud adoption may be turning another corner
Healthcare cloud adoption has grown at a relatively slow pace, but experts say the tempo is poised to speed up. Learn how channel partners can support hybrid cloud environments. Continue Reading
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Feature
14 Apr 2020
Partners weigh in on enterprise flash advances
Enterprise flash is on a trajectory for performance, capacity and price improvements, but partners believe factors beyond technology drive storage infrastructure buys. Continue Reading
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Feature
31 Mar 2020
How channel partners navigate the security vendor landscape
Channel firms, whether new to or experienced with cybersecurity, must avoid numerous pitfalls when purchasing security products. Read these tips for selecting the best technology. Continue Reading
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News
24 Mar 2020
Secure remote access offering gains ground among MSPs
Todyl's Secure Global Network, available free for 30 days, aims to help managed service providers protect customers' home-based employees amid the coronavirus pandemic. Continue Reading
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News
24 Mar 2020
JetStream DR on Cloudian offers MSPs lower-cost DRaaS
Disaster recovery meets object storage in a new DR-as-a-service offering. Managed service provider Enterprise Networking Solutions Inc. has deployed the product with customers. Continue Reading
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News
13 Mar 2020
HPE ProLiant MicroServer Gen10 Plus opens MSP opportunities
The HPE ProLiant MicroServer Gen10 Plus adds capabilities that enable MSPs to monetize remote management services; plus other IT channel news from the week. Continue Reading
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News
12 Mar 2020
Channel execs say coronavirus spurs remote work technology
Managed service providers, resellers and other partners are experiencing rising demand for advisory and implementation services as customers pursue remote work tools. Continue Reading
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Feature
24 Feb 2020
Respond Software revamps SOC staffing, MDR at MSSP
A managed security services provider is using a virtual analyst product from Respond Software that reduces the need for level-1 analysts and finds attacks other platforms miss. Continue Reading
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Tip
14 Feb 2020
5 tips for multi-cloud strategy and management success
Multi-cloud environments can unleash a host of management challenges. Cloud solutions architect Jacob Picart offers advice on making multi-cloud work. Continue Reading
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Feature
12 Feb 2020
Cloud managed services beyond the beaten path
Accenture, CDS and Modern Systems are developing cloud-related services and approaches at the periphery of traditional offerings, which points the way to portfolio differentiation. Continue Reading
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Blog Post
31 Jan 2020
Consider business continuity for your managed services portfolio
Backup is a typical offering within a managed services portfolio, but channel companies have an opportunity to expand backup into a broader business continuity service. Organizations of all sizes ... Continue Reading
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News
31 Jan 2020
Cloud adoption hits cultural snag, opens MSP opportunities
Enterprise executives ranked people-related challenges as harder to solve than technical issues in a new cloud adoption study; more IT channel news from the week. Continue Reading
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Opinion
28 Jan 2020
Accenture: How to tackle cloud service management issues
An Accenture study found that many organizations have yet to reach their cloud computing objectives. Here are tips for tackling cloud sprawl and other management challenges. Continue Reading
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Feature
22 Jan 2020
5G opportunities for channel partners yet to take shape
At the beginning of 2020, many aspects of 5G technology remain abstract, but channel partners can benefit by preparing their customers for future deployments. Continue Reading
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Blog Post
22 Jan 2020
Clients deem MSSP companies ineffective in supporting SOCs
MSSP companies appear to be missing the mark with customers that have in-house SOCs, according to a new security operations center benchmarking study by Ponemon Institute. The study, sponsored by ... Continue Reading
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News
17 Jan 2020
Cloud consultants set for massive workload shift to cloud
2020 bodes well for cloud adoption, according to AllCloud. On top of moving more workloads to cloud, customers may be eying IT modernization initiatives; more news from the week. Continue Reading
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News
16 Jan 2020
SMBs grappling with digital transformation initiatives
SMBs are eager to embrace digital transformation, but many businesses encounter challenges when trying to implement new technology, an Insight Enterprises report found. Continue Reading
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Feature
15 Jan 2020
How NWN enabled an N.C. town's digital initiatives
Since 2007, technology services provider NWN has been helping the town of Cary realize its digital aspirations and modernize its IT. Get insight into their enduring partnership. Continue Reading
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News
15 Jan 2020
Public cloud vendors launch faulty services as race heats up
Faced with a rapidly expanding menu of public cloud services, customers need help making the right decisions. ThoughtWorks thinks this opens up opportunities for channel resellers. Continue Reading
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Feature
31 Dec 2019
2020 cybersecurity services: Predictions for MSPs
The 2020 cybersecurity landscape presents new challenges and opportunities for managed service providers, according to predictions from security firm WatchGuard. Continue Reading
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News
13 Dec 2019
Vendors step up MSSP partner initiatives in 2020
Security vendors are looking to MSSPs to drive their business growth in 2020. Find out about MSSP initiatives at SonicWall, BlackBerry Cylance and Siemplify. Continue Reading
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Feature
12 Dec 2019
Container adoption accelerates, consulting execs say
The potential to massively speed up software cycle time is generating more container technology demand for channel partners, particularly in the new app development field. Continue Reading
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Feature
10 Dec 2019
LucidLink taps partners to boost file access service
The San Francisco company targets managed service providers as a channel for its file streaming offering, which aims to address rising data volumes. Continue Reading
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Feature
06 Dec 2019
Desktop-as-a-service combo targets channel via Ingram Micro
Citrix, IGEL and Ingram Micro are collaborating on a desktop-as-a-service offering, which could provide channel partners with a mechanism for replacing clients' Windows 7 desktops. Continue Reading
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News
26 Nov 2019
Accenture cloud tool aims to shorten decision cycle
Consulting firm Accenture has launched a cloud tool that industry watchers find interesting for its simulation capabilities and potential to speed up adoption. Continue Reading
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Blog Post
26 Nov 2019
Consultant's free FedRAMP readiness assessment tool gets early looks
ISVs have struggled with the cost of the government's cloud security process, but a consulting firm aims to make the FedRAMP readiness assessment task a bit easier. Continue Reading
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News
22 Nov 2019
ESG defines vendor relationship strategies for channel firms
A report by Enterprise Strategy Group identifies what MSPs should seek in their cloud vendor relationships. The report warns that some alliances can undermine key business goals. Continue Reading
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News
22 Nov 2019
TCS, Microsoft aim for intelligent cloud, edge
Tata Consultancy Services' Microsoft Business Unit is one of a handful of such IT services entities focused on the software giant; more news from the week. Continue Reading
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Feature
11 Nov 2019
CPaaS market could boost partners with the right skills
Channel companies that want to become CPaaS partners should expect to encounter a new set of buyers, a rapidly changing technology and the need for coding skills. Continue Reading
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Feature
08 Nov 2019
Cybersecurity puts managed services industry at a crossroads
MSP software vendor ConnectWise's annual IT Nation Connect event revealed the pressures managed service providers are under to transition to advanced cybersecurity. Continue Reading
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Blog Post
05 Nov 2019
SADA's dotMaps app rolls out in Seattle
SADA Systems' dotMaps application gets the green light from Seattle's Department of Transportation. Continue Reading