Infographics

The history and evolution of CRM

Early CRM systems only stored basic contact information. Yet, they have evolved into complex AI platforms that automate various sales, marketing and customer service tasks.
A history of Google algorithm updates

Google frequently updates its algorithm to improve search result quality. These updates often enhance search query interpretation and prevent spam tactics.

Salesforce's 2024 acquisitions reveal a mature M&A strategy

After two years of minimal big or small purchases, 2024 was the year of Salesforce's most cohesive and mature mergers and acquisitions strategy so far.
The evolution of chatbots and generative AI

Customer service chatbots have evolved to include advanced NLP. The three evolutionary chatbot stages include basic chatbots, conversational agents and generative AI.
Explore 12 virtual whiteboard software options for group work

With enterprise workers now based in many locations, these 12 leading online whiteboards help recreate the in-person brainstorming experience with newly enhanced features.
The evolution of customer service

Today's customer service meets the consumer where and when it is convenient for them, with multiple contact channels, self-service and always-on coverage.
15 examples of supply chain disruptions throughout history

The COVID-19 pandemic has caused disruptions across the global supply chain. Here's a look at other disruptions that underscore why boosting resiliency has always been important.
Box vs. Dropbox outages in 2019

In this infographic, we present a timeline of significant service disruptions in 2019 for Box vs. Dropbox.
Boardroom vs. huddle room: Comparing meeting room layout needs

To get the most out of your meeting space, you need the right equipment and meeting room layout. This infographic illustrates what you'll need for the huddle room or the boardroom.
How to improve customer experience with mystery shopping

Mystery shopping -- among other CX management tools -- enables businesses to collect the data necessary to identify customer pain points and improve CX.
Choosing between single- vs. multivendor strategy for CRM

There are two ways to set up a CX tech stack -- either an integrated CRM suite or best-of-breed approach. There are benefits to each model, and the two are compared here.
What to know before rolling out a SIP deployment

In today's communication world, SIP is a necessary tool. A report from the SIP School reveals what you need to know and how other organizations approach their SIP deployments.
How Salesforce.org's Philanthropy Cloud and Nonprofit Cloud differ

Salesforce.org's Nonprofit Cloud and Philanthropy Cloud both partner with nonprofit organizations but in different ways. The uses of each are compared here.
The differences between CRM vs. CX strategy

CRM and CX seem very similar, but examining the principles of each shows emerging CX approaches focus on customer retention. We compare and contrast the two.

Photo Stories

View all Photo Stories

Videos

View all Videos

Podcasts

View all Podcasts

AI & Emerging Tech

Zuckerberg's manifesto: Do Meta's promises and actions align?
Mark Zuckerberg's manifesto on the future of AI sounds promising, with democratized AI and superintelligent personal agents for ...
Power-hungry AI data centers weigh viable energy sources
AI data centers are encountering political resistance in some communities, but they'll be built elsewhere. Survival depends on ...
AI sycophancy: When leaders are told what they want to hear
Agreeable AI can reinforce executives' bias in strategic, personnel and investment decisions. Leaders must build decision ...

Cybersecurity

CISO's guide to RAG data security risks and protection strategies
Retrieval-augmented generation enhances AI security, but expands the attack surface. Organizations need to aggressively manage ...
AI attacks lack stealth -- nation-state actors are changing that
Today's AI attacks are still hard to miss and easy to stop, but nation-state threat actors are quietly pioneering low-and-slow ...
Unifying FinOps and SecOps: The case for FinSecOps
The financial and operational aspects of security don't need to be separate disciplines. Is it time to consider a FinSecOps ...

Data Technologies

AWS emphasizing database security as AI powers new threats
While the tech giant has always focused intently on protecting proprietary data, its database security capabilities are taking on...
Data contracts gain urgency as AI tests data foundations
Unreliable data can undercut AI efforts before they deliver meaningful returns. Data contracts help clarify accountability and ...
How CDOs can show the business impact of data
CDOs can defend the spend on data programs by tying outcomes to saved time, lower risk, revenue gains and AI projects that reach ...

IT Infrastructure

How AI workloads affect enterprise network design
Distributed AI workloads reshape the architectures and strategies that enterprises traditionally relied on to plan network work ...
Why multi-cloud should be your default deployment model
With a single-cloud strategy, organizations risk vendor lock-in, financial exposure and regulatory hurdles. A multi-cloud ...
How distributed computing drives revenue and resilience in cloud
Now is the time to align infrastructure decisions with the speed and expectations of your customers. See how distributed ...

IT Strategy

AI botsitting: Why your productivity gains aren't what they seem
AI promised productivity gains, but workers now spend hours correcting its errors with AI botsitting -- a hidden cost draining ...
AI model incidents highlight security concerns
In this Q&A, Seth Johnson, CTO at Cyara, discusses how enterprises need to sharpen their security policies and infrastructure in ...
Continuous IT learning in the age of AI, cloud and automation
Continuous learning is essential in IT to bridge skill gaps, drive innovation and keep teams resilient against evolving ...

Close