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Top five VDI-related help desk questions


Help desk must be ready to solve VDI issues

Source:  nito/Fotolia
Visual Editor: Sarah Evans/TechTarget

Desktop management is much easier with virtual desktop infrastructure (VDI) because it gives IT a single, central image from which it can control hundreds or even thousands of desktops. It also grants users access to desktops and apps anywhere, anytime.

Still, it's not always a perfect system, and VDI issues on users' virtual desktops will no doubt lead to questions for your help desk. Fortunately, many of the hang ups -- such as password problems or no Internet connection -- have simple solutions. But your help desk needs to be ready to deliver.

Take a look at five of the most common VDI questions IT needs to be prepared to answer and why users ask them.

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