UX and performance monitoring and management
One of the core challenges of virtual desktops is user experience management, including desktop monitoring and troubleshooting. Of course, without a stable virtual desktop session and network connection, the end user can't perform any tasks, and productivity drops to zero. Therefore, support, UX monitoring and troubleshooting are of paramount importance.
Top Stories
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Tip
24 Jun 2025
How to configure VNC services with macOS
While there are many technologies that allow for remote desktop access and management, IT administrators can use VNC on Macs to great effect. Continue Reading
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Tip
13 May 2025
What is Hyper-V on Windows 11, and what can it do?
Hyper-V is an incredibly flexible tool that can fill many roles for IT administrators, so it is a good idea to learn how this technology works and what exactly it can do. Continue Reading
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Tip
05 May 2025
Running GPU passthrough for a virtual desktop with Hyper-V
IT needs to deliver quality to UX for desktops users, and sometimes edge cases arise. For example, they might need to configure GPU passthrough for power user virtual desktops. Continue Reading
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Tip
05 May 2025
How to troubleshoot an RDP remote session stuck at configuring
Admins forced to troubleshoot a Microsoft RDP session stuck at configuration must understand these key steps to fix their issue and be able to adapt them to their environment. Continue Reading
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Tip
23 Apr 2025
9 Azure Virtual Desktop best practices for management
When an organization runs Azure Virtual Desktop, it needs to evaluate its internal processes and follow these best practices to deliver an efficient environment to end users. Continue Reading
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Tip
10 Apr 2025
How to fix keyboard connection issues on a remote desktop
When the keyboard for a remote desktop isn't working, sys admins will need to run through these steps to find the root cause of the problem and address it. Continue Reading
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Tip
09 Dec 2024
6 steps to fix a black screen on a Windows 11 remote desktop
Remote desktops are a common technology to provide access to Windows systems, but these types of desktops are susceptible to errors such a full black screen. Learn how to fix this. Continue Reading
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Feature
02 Aug 2024
Customer experience vs. user experience: What's the difference?
Customer and user experiences sound similar, but they serve different purposes. Together, they can improve organizations' relationships with customers. Continue Reading
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Definition
26 Apr 2024
cross-browser testing
Cross-browser testing, also called browser testing, is a quality assurance (QA) process that checks whether a web-based application, site or page functions as intended for end users across multiple browsers and devices. Continue Reading
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Tip
22 Apr 2024
What to do when a Windows 11 remote desktop keeps freezing
While recent issues with Windows 11 remote desktops freezing are likely tied to a faulty Windows update, admins need to know how to prevent these frozen remote desktops from happening. Continue Reading
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Definition
18 Jul 2023
real-time monitoring
Real-time monitoring is the delivery of continuously updated data about systems, processes or events. Continue Reading
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Tip
07 Jul 2023
How to avoid VDI overprovisioning
IT must allocate VDI resources in a balanced way to prevent VDI overprovisioning. Explore common overprovisioning mistakes and how to properly allocate resources. Continue Reading
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Tip
27 Jun 2023
How to configure multiple monitors for remote desktop use
A remote desktop workstation may require specific configurations for the local hardware, including options to set up multiple monitors on an RDP desktop. Continue Reading
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Definition
08 May 2023
ControlUp
ControlUp is a monitoring software company that sells tools IT professionals can use to manage, monitor and analyze virtual desktop and application performance. Continue Reading
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Tip
29 Mar 2023
8 important end-user experience monitoring metrics for VDI
End-user experience monitoring allows IT to see what issues users might be experiencing and identify their root causes. Learn which metrics are most important for VDI management. Continue Reading
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Opinion
27 Mar 2023
Translating the experience optimization products' acronyms
When organizations look for software and services that can help monitor users, customers and IT system functionality, they need to learn what DEX, EUEM and other terms mean. Continue Reading
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Definition
15 Feb 2023
EG Innovations
EG Innovations is an end-user experience and infrastructure monitoring software vendor best known for its EG Enterprise product. Continue Reading
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Tip
15 Jun 2022
How to approach Citrix performance troubleshooting
Citrix performance issues can be difficult to deal with. Fortunately, there are ways to prevent and troubleshoot them using various techniques, such as automation. Continue Reading
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Tip
26 May 2022
Citrix Virtual Apps and Desktops basic troubleshooting guide
Without the proper troubleshooting process, IT would have to guess what the issue might be. However, a clear and consistent approach can provide fast and accurate results. Continue Reading
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Tip
24 May 2022
Using native and third-party Citrix troubleshooting tools
End-user issues will come up in any virtual desktop environment, so administrators must be prepared. For a Citrix environment, there are various tools at IT's disposal. Continue Reading
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Tip
05 Oct 2020
How to perform WVD monitoring with Azure Log Analytics
Like any DaaS offering, Windows Virtual Desktop's success depends on user experience. Learn how to set up the Azure Log Analytics tool and how it can help virtual desktop administrators. Continue Reading
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Answer
07 Jul 2020
How does ControlUp monitoring fix Citrix performance issues?
There are few more important aspects of managing virtual desktops than monitoring them for performance issues. This video tutorial explains how to use ControlUp for UX monitoring. Continue Reading
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Answer
12 Sep 2019
What features should IT look for in VDI monitoring tools?
VDI monitoring tools can help IT get visibility into a complex environment. Here are five features every IT admin should look for in a VDI monitoring tool. Continue Reading
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Tip
04 Oct 2018
How VDI performance monitoring tools help IT
When deciding on a VDI monitoring tool, IT must understand the unique functions and limitations of each tool. IT should find a tool that matches the exact needs of its organization. Continue Reading
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Tip
31 Jul 2018
What to look for in a virtual application monitoring tool
Poor virtual app performance makes users unhappy and unproductive, which hurts an organization's bottom line. IT can fight problems by monitoring virtual app performance. Continue Reading
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News
23 Feb 2018
Published app monitoring helps IT see the complete picture
IT can use published application monitoring to gain insights into app-related performance issues. ControlUp, which recently added it, is one vendor that delivers these metrics. Continue Reading
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News
30 Jan 2018
Liquidware user experience monitoring fills gap in DaaS migration
Moving virtual desktops to the cloud is complicated. To take some of the monitoring load off, one company adopted Liquidware software, making for an award-winning initiative. Continue Reading
- 25 Jan 2018
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Answer
27 Nov 2017
What Citrix VDI monitoring tools are built in?
XenApp and XenDesktop shops should use any of Citrix's four VDI monitoring tools to get better control over their deployments, user sessions and administrative changes. Continue Reading
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Feature
14 Aug 2017
IT gains a secret weapon with VDI monitoring
IT admins can use VDI monitoring to gain X-ray vision into their VDI deployments. These tools help strengthen the user experience and pinpoint problem areas. Continue Reading
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Feature
26 May 2017
Rounding up and diving into some of the top VDI monitoring tools
Buyers have a wide range of VDI monitoring tools to select from to effectively manage, monitor and troubleshoot VDI deployments and desktop user experiences. Continue Reading
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Tip
09 May 2014
How log monitoring tools prepare VDI environments for audits
Log monitoring tools allow you to troubleshoot VDI problems, but they also make sure that you're ready for an audit whenever one may crop up. Continue Reading
