Fancy Mills


Fancy Mills Training and Consulting -


Fancy Mills has over 20 years of contact center and service desk experience specializing in consulting, training and human resource development. She has authored multiple videos on LinkedIn Learning including IT Service Desk: Management Fundamentals, IT Service Desk: Service Management, IT Service Desk: Customer Service Fundamentals, and IT Service Desk Careers and Certifications: First Steps.

As a consultant, she has advised, trained and certified thousands of contact center and service and support leaders including executives, managers, analysts, technicians and corporate trainers around the world in virtual and classroom environments. In addition to training, she has developed and facilitated customized curriculum for Fortune 500 companies in the areas of process improvement, customer experience, quality management, workforce management, presentation, communication and time management skills.