Fancy Mills Fancy Mills is a former contributor to SearchCustomerExperience. Fancy Mills’s Most Recent Content Customer Experience How to calculate call center utilization rates 05 Jun 2023 Customer Experience Compare pros and cons of live chat vs. phone support 01 Jun 2022 Customer Experience Best practices for initiating chatbot-to-human handoff 03 May 2022 Customer Experience Top 10 contact center platforms of 2021 23 Jul 2021 Customer Experience Best practices for call center agent training programs 20 Jul 2021 Customer Experience 15 essential contact center software features 28 Jun 2021 Customer Experience 4 tips for effectively handling emails in a call center 09 Feb 2021 Customer Experience 5 benefits of developing diversity in customer service 28 Oct 2020 Customer Experience Average handling time calculation is critical to contact centers 07 Aug 2020
