News

News

• February 27, 2020 27 Feb'20

  Salesforce Vlocity acquisition to aid vertical CRM integrations

  As Salesforce co-CEO Keith Block steps down, the CRM vendor acquires Vlocity to spur growth in healthcare, energy, media, government, financial services and insurance.

• February 25, 2020 25 Feb'20

  Adobe Acrobat DC integrates PDF tools inside Google Drive

  With new Google Drive integration, Adobe embeds free features for commenting and annotating PDFs inside Google Docs. Acrobat subscribers can create, sign and modify PDFs, too.

• February 25, 2020 25 Feb'20

  Lenovo ThinkPad models upgraded to Intel 10th Gen, AMD Ryzen 4000

  New models include Intel 10th Gen vPro CPUs and, on select models, AMD Ryzen 4000 Pro CPUs. Wi-Fi 6, ThinkShield and modern standby are also featured in the new models.

• February 25, 2020 25 Feb'20

  Bank grows with Citrix Virtual Apps and Desktops without growing IT

  For more than a decade, Renasant Bank has partnered with Citrix to accommodate growth without a drastic IT staff increase.

• February 25, 2020 25 Feb'20

  Cloud broadens scope of ERP support to focus more on users

  A truly modern ERP support strategy must consider the needs of both internal and external users and ERP's expanded role in the employer and customer experience.

• February 24, 2020 24 Feb'20

  Trump's H-1B work visa actions disappoint ex-Disney workers

  President Donald Trump arrived in office promising to reform the H-1B visa program. But his actions have fallen short of what reformers wanted and went too far for IT services firms.

• February 24, 2020 24 Feb'20

  Coronavirus outbreak puts focus on supply chain risk

  Global supply chains have been disrupted by the coronavirus outbreak, and companies need to diversify suppliers and rethink strategies like lean and just-in-time manufacturing.

• February 21, 2020 21 Feb'20

  Users push for Outlook tab in Microsoft Teams

  A request from users for an Outlook tab in Microsoft Teams has been 'under review' since early 2018.

• February 21, 2020 21 Feb'20

  Latest Windows 10 update issue another QA stain

  Microsoft pulled a Windows 10 security fix this month, causing experts to call for more testing and oversight -- again.

• February 20, 2020 20 Feb'20

  Kronos-Ultimate Software merger creates $3B firm with product overlap

  Kronos Inc. and Ultimate Software are being merged by their private equity owner into a new, yet unnamed, entity. How this will affect employees and customers remains to be seen.

• February 20, 2020 20 Feb'20

  Augmented reality technology matures but deployment hurdles remain

  For IT admins who are just getting the hang of managing smartphones and tablets in the enterprise, AR may not be a welcome tech.

• February 19, 2020 19 Feb'20

  Salesforce Sydney event moves online amid coronavirus concerns

  As coronavirus spreads, Salesforce changed its March 4 live World Tour Sydney conference to a livestream event, citing safety concerns for employees, customers and Trailblazers.

• February 19, 2020 19 Feb'20

  Panorama ERP report shows continued satisfaction

  Panorama Consulting Group's 2020 ERP report finds that satisfaction with ERP remains high and the cloud is now the main deployment choice.

• February 19, 2020 19 Feb'20

  Limitations of Microsoft Teams private channels rankle users

  After waiting for Microsoft Teams private channels to launch for years, customers are now grappling with the limitations of the new feature.

• February 19, 2020 19 Feb'20

  Microsoft CDP leads 400-plus features in Dynamics 365 update

  Microsoft's Dynamics 365 2020 Wave 1 release opens up the floodgates for outside data sources connecting to Customer Insights, its customer data platform.

• February 17, 2020 17 Feb'20

  Chief experience officers, chief customer officers on rise

  Since 2017, more CXOs and CCOs have shown up in Gartner's customer experience management survey. They don't always report to the CMO, but marketing's ownership of CX is growing.

• February 17, 2020 17 Feb'20

  Take care of data before SAP S/4HANA migration

  In this Q&A, Rajesh Rengarethinam of ERP security vendor Appsian discusses why reviewing data security and business processes are important when planning a move to SAP S/4HANA.

• February 14, 2020 14 Feb'20

  Cisco collaboration revenue takes hit to start 2020

  Cisco collaboration and communications products generated less revenue this past quarter than they did one year ago, contributing to an 8% decline for the applications group.

• February 13, 2020 13 Feb'20

  Take care of ERP data security when moving to the cloud

  In this Q&A, ERP data security expert Greg Wendt of Appsian discusses data security needs to be addressed by organizations as they move ERP systems to the cloud.

• February 13, 2020 13 Feb'20

  Samsung Unpacked 2020 a foreshadowing of enterprise mobility trends

  The Samsung Unpacked event may have focused on consumer-oriented announcements such as the unveiling of its foldable Galaxy Z Flip, but experts said it's a sign of what's to come.

• February 13, 2020 13 Feb'20

  Google's Meena AI chatbot to eventually find its way into CX

  Experts say Google's Meena chatbot is a leap forward in conversational AI. But using it for websites and customer service will require all-new deployments and training methods.

• February 13, 2020 13 Feb'20

  External collaboration in Webex Teams limited by new security control

  Cisco is attempting to improve security for external collaboration in Webex Teams with a new feature for IT admins.

• February 12, 2020 12 Feb'20

  BlackBerry enters digital workspace market

  BlackBerry's digital workspace offering is meant to strike a balance between connectivity, productivity and security, especially for IT admins who cater to a range of worker types.

• February 12, 2020 12 Feb'20

  New leadership, new features for LinkedIn Sales Navigator

  Sales Navigator adds features to create CRM contacts directly from LinkedIn, and content-tracking tools to see who's reading marketing materials salespeople send to customer leads.

• February 12, 2020 12 Feb'20

  Crestron and Logitech partner on AV system integration

  A new partnership combines Logitech's video systems with Crestron's hardware and software for AV system integration.

• February 12, 2020 12 Feb'20

  Federal workforce too reliant on degrees, says White House

  In its budget proposal, the Trump administration complains that hiring rules hurt its ability to hire those just out of college and can include unnecessary stipulations. It wants that to change.

• February 11, 2020 11 Feb'20

  Solid growth helps IFS ERP take aim at top-tier vendors

  Solid growth for 2019 may help IFS take on SAP and other top-tier ERP vendors, but it faces the same problems in moving customers to innovative cloud-based systems.

• February 11, 2020 11 Feb'20

  Akeneo rolls out newest version of PIM software

  Akeneo PIM version 4.0 features digital asset manager, API-integrated connection modules and AI attribute mapping to better organize enterprise data.

• February 07, 2020 07 Feb'20

  Salesforce Trailhead Playground launches starter app to help users

  The new starter app features tips for new Trailhead Playground users, along with an easier way to install packages from AppExchange and receive login credentials.

• February 07, 2020 07 Feb'20

  Gartner: Prepare pandemic planning around 25% absenteeism

  If the coronavirus isn't contained, it may prove disruptive for a long period of time. Pandemic planning should be underway, business research groups say.

• February 07, 2020 07 Feb'20

  New Antavo interactive kiosks push retail loyalty programs

  The kiosk features a prize wheel, treasure hunts and themed quizzes to engage and interact with shoppers while promoting in-store loyalty programs.

• February 07, 2020 07 Feb'20

  Google's third-party cookies ban bolsters new data tracking tools

  Google will cancel third-party cookies by 2022, and is already eroding their value. Analysts and vendors predict what data strategies and technologies will replace it.

• February 07, 2020 07 Feb'20

  BlackBerry smartphones pact will lapse, marking end of an era

  With the end of a BlackBerry devices licensing agreement, will the iconic smartphone brand disappear from the market? Experts discuss the company and its legacy.

• February 06, 2020 06 Feb'20

  Salesforce layoffs hit Customer Success at end of fiscal year

  Salesforce, a pioneer in customer success, has laid off what is rumored to be more than 1,000 Customer Success employees.

• February 06, 2020 06 Feb'20

  Avaya wants CCaaS to be included in RingCentral partnership

  Avaya will attempt to expand its partnership with RingCentral to include its upcoming CCaaS offering.

• February 05, 2020 05 Feb'20

  Workspot launches Cloud Desktop Fabric

  Workspot claims its new Cloud Desktop Fabric architecture will improve virtual desktop performance by connecting users to the cloud resources closest to them.

• February 05, 2020 05 Feb'20

  Avaya details feature roadmap for Avaya Cloud Office by RingCentral

  Avaya provided new details this week on the special features it will add to Avaya Cloud Office to make it different from RingCentral's product.

• February 05, 2020 05 Feb'20

  Analysts see Infor-Koch combo boosting ERP vendor

  ERP vendor Infor will soon be a subsidiary of Koch Industries, a $110 billion multinational firm.

• February 04, 2020 04 Feb'20

  Coronavirus puts attention on business pandemic plans

  The coronavirus is making pandemic planning a business issue, once again. The last time businesses had to consider this problem was in 2009, with the H1N1 virus.

• February 04, 2020 04 Feb'20

  Iowa election voting app snafu: a lack of testing?

  An inadequately tested mobile app may have contributed to the confusion surrounding last night's Iowa Democratic Party Caucus, something experts said underlined the importance of developers testing ...

• February 04, 2020 04 Feb'20

  Deadline extended for SAP Business Suite 7

  Business Suite 7 will receive mainstream maintenance until 2027, a decision industry observers say reflects the difficulty of an S/4HANA migration.

• February 04, 2020 04 Feb'20

  Experts: Salesforce Evergage acquisition for personalization, not CDP

  Salesforce acquires Evergage, which offers personalization and a customer data platform. Analysts say Salesforce bought the tech for the personalization -- not to add to its CDP.

• February 03, 2020 03 Feb'20

  Microsoft Teams outage sparks user anger, needling

  Microsoft Teams users took to Twitter to express frustration and sarcasm over a two-hour outage caused by an expired authentication certificate.

• February 03, 2020 03 Feb'20

  Will Microsoft's Surface Duo phone conquer the enterprise?

  Will businesses find a use for -- and will developers build apps for -- Microsoft's upcoming dual-screen Surface Duo phone? Experts say they can only speculate for now.

• February 03, 2020 03 Feb'20

  SAP cloud revenue up, S/4HANA adoption still slow

  Although SAP reported impressive revenue and cloud growth for 2019, it remains challenged to get the majority of its installed customer base onto S/4HANA.

• January 31, 2020 31 Jan'20

  Target CIO leads retailer's digital customer experience tech makeover

  Target rebuilt its technology stack from the inside under CIO Michael McNamara's watch, and plans to further refine its digital e-commerce experience.

• January 31, 2020 31 Jan'20

  Worker engagement is everyone's responsibility -- even IT's

  Employee experience has become a catch-all phrase for every part of an employee's interaction with a company. Does that include IT? Experts say yes.

• January 31, 2020 31 Jan'20

  Workspace focus splits virtualization market

  The once-stable virtualization market is changing as some vendors begin to think more about workspaces. In this Q&A, IDC's Shannon Kalvar talks about what it all means.

• January 31, 2020 31 Jan'20

  Report: Nearly one-third of Office 365 customers also use G Suite

  The number of Office 365 customers also using G Suite has risen in recent years, according to a report by single sign-on vendor Okta.

• January 30, 2020 30 Jan'20

  For one company, an ERP project failure is now a court battle

  ERP projects often run into delays and cost overruns, but some actually fail. That's what happened to one Florida-based manufacturing firm.

• January 30, 2020 30 Jan'20

  Acumatica cloud ERP tightens focus on SMB market

  At Acumatica Summit 2020, the cloud-based ERP company announced new manufacturing features, a new Payroll module and a new acquisition of JAAS Systems.

• January 30, 2020 30 Jan'20

  Zoom Phone adds features to catch up with UCaaS leaders

  Zoom Phone users are getting new ways to use the product with Zoom Meetings, as the vendor continues to build out its nascent UCaaS service.

• January 29, 2020 29 Jan'20

  Totango introduces customer success tool Dynamic Assignment

  Dynamic Assignment is a new feature in the Totango Spark that allows service providers to quickly sift through customer success managers to find one who will exactly fit a customer's needs.

• January 29, 2020 29 Jan'20

  Endpoint security key asset in $1.42B OpenText Carbonite acquisition

  OpenText's chief product officer discusses how the recently acquired Carbonite -- which had recently acquired Webroot -- fits into the content services provider's product roadmap.

• January 29, 2020 29 Jan'20

  Attrition reduction is leading goal in HR trends report

  The way to keep millennials around is through better pay, according to a new LinkedIn study. And compensation remains a top attrition-reducing tool all around, but it's not necessarily the most important one.

• January 29, 2020 29 Jan'20

  Cisco to release add-on for Webex meeting transcription

  A new transcription service from Cisco will help users take notes during Webex meetings.

• January 24, 2020 24 Jan'20

  Retail facial recognition and eye tracking the next tech wave, maybe

  Biometric data is the last frontier of the shopping experience, as eye-tracking and facial recognition technologies slowly weave their way into the retail tech stack.

• January 24, 2020 24 Jan'20

  SAP S/4HANA migration should be business-driven

  In this Q&A, Ekrem Hatip of Syntax Systems discusses what SAP customers need to consider as they embark on an SAP S/4HANA migration. It should be driven by business, not IT needs.

• January 24, 2020 24 Jan'20

  Microsoft faces hurdles in selling Teams to first-line workers

  Microsoft is a long way from convincing businesses with first-line workforces to buy the collaboration app Microsoft Teams, analysts said.

• January 24, 2020 24 Jan'20

  Windows 7 sunset gives PC market a boost in 2019

  Does the growth of the PC market in 2019 reflect an increased appetite for the devices? Experts discuss the PC's role in the workplace and the influence of the Windows 7 sunset.

• January 23, 2020 23 Jan'20

  Sophos adds mobile threat defense app to Intercept X line

  Intercept X for Mobile is compatible with iOS and Android devices, as well as Chrome OS and Chromebooks. It offers privacy protection, authentication and other security features.

• January 23, 2020 23 Jan'20

  EG Enterprise v7 focuses on usability, user experience monitoring

  New features in EG Enterprise v7, set to launch soon, enable simulated and real user monitoring, automated diagnosis and new dashboard and visualization features.

• January 22, 2020 22 Jan'20

  Impact of AI on jobs goes on the presidential campaign trail

  The impact of AI on jobs is a major issue for employers, who are struggling with how to address it. Robots, automation and AI have become political issues as well.

• January 21, 2020 21 Jan'20

  HubSpot adds usability features to Marketing Hub Enterprise

  HubSpot launched new features to their Marketing Hub Enterprise tool that focuses on user-friendliness and ability, while maintaining the tool's powerfulness.

• January 20, 2020 20 Jan'20

  Executive shuffle rolls through ERP industry

  2019 was a year for change in the executive ranks of SAP and other ERP vendors, as the companies face struggles in moving their large on-premises installed bases to the cloud.

• January 20, 2020 20 Jan'20

  New Ivanti CEO plans to stay close to the customer

  New Ivanti CEO Jim Schaper is no stranger to the C-suite of an IT company. And he's got a plan to push the company forward.

• January 17, 2020 17 Jan'20

  Cisco Webex Edge for Devices links on-prem endpoints to cloud

  With Webex Edge for Devices, companies can connect on-premises video endpoints to the cloud, unlocking features such as the Webex Assistant.

• January 16, 2020 16 Jan'20

  Google Cloud retail strategy provides search, hosting, AI for stores

  With new Google Cloud Platform tools for retailers, the search giant takes on Microsoft and AWS with its own flavor of AI and promises of better uptime.

• January 16, 2020 16 Jan'20

  With support for Windows 7 ending, a look back at the OS

  With support for Windows 7 ending and Microsoft ushering in the end of life for the OS, tech experts and IT pros look back at its legacy of reliability and stability.

• January 15, 2020 15 Jan'20

  Ex-SAP exec steers Episerver CMS toward digital experience market

  Alex Atzberger discusses leaving the helm of SAP's CX platform to become Episerver CEO. Now, Episerver looks to reinvent itself as a digital experience platform provider.

• January 15, 2020 15 Jan'20

  For insider threat programs, HR should provide checks and balances

  Insider threat programs may backfire if employees feel they are intrusive and violate privacy, Forrester Research warns. Making sure these programs don't go too far should fall to HR.

• January 15, 2020 15 Jan'20

  Citrix's performance analytics service gets granular

  Citrix says its new performance analytics service for its Virtual Apps and Desktops platform will better identify the root cause of performance issues.

• January 15, 2020 15 Jan'20

  Launch of Microsoft Teams, consumer Skype integration set for Q1

  Integration between Microsoft Teams and consumer Skype is now scheduled to launch sometime in the first quarter. Previously, the vendor said it would go live this month.

• January 14, 2020 14 Jan'20

  SAP competitors see openings with S/4HANA qualms

  SAP customers may consider other ERP vendors as the clock speeds up for the 2025 support end for ECC, but some observers believe a move to another vendor may be just as difficult.

• January 13, 2020 13 Jan'20

  Microsoft, Salesforce, Oracle launch retail customer experience tools

  Retailers get new tools from leading customer experience platform vendors to better compete with online-only rivals.

• January 10, 2020 10 Jan'20

  Elastic Path acquires Moltin for headless commerce, microservices

  Elastic Path's headless approach to e-commerce takes a step in the SaaS direction as it acquires Moltin, which specializes in microservices to enable online sales.

• January 10, 2020 10 Jan'20

  Better HR security could help thwart Iranian cyberattack

  HR departments have a broad role to help protect their firms from Iranian cyberattacks. The security efforts include helping with continuous training and rethinking how to protect employee records.

• January 10, 2020 10 Jan'20

  Microsoft Teams to add smartphone walkie-talkie feature

  Microsoft Teams is getting a smartphone walkie-talkie app. The feature is expected to launch in private preview by mid-2020.

• January 10, 2020 10 Jan'20

  5G connectivity won't be enterprise-ready in 2020

  Despite hype and new device announcements, experts expect 5G will take time to catch on in the enterprise. The tech has potential, but not all the necessary factors are in place.

• January 09, 2020 09 Jan'20

  Customer experience world catches up on CCPA regulations

  GDPR compliance has put many marketing, sales, e-commerce and customer service teams somewhat in line with the California Consumer Privacy Act. There are some differences, however.

• January 08, 2020 08 Jan'20

  Lenovo launches latest video phone for Microsoft Teams

  Lenovo has released a tabletop video calling device for Microsoft Teams designed for home offices, personal desks and the smallest meeting rooms.

• January 07, 2020 07 Jan'20

  It's a foldable PC: Lenovo ThinkPad X1 Fold hands-on preview

  The much-awaited Lenovo ThinkPad X1 Fold headlined the vendor's CES 2020 appearance, accompanied by upgrades to two of its flagship laptops -- the ThinkPad X1 Carbon and Yoga.

• January 06, 2020 06 Jan'20

  Citrix ADC vulnerability discovered, temporary fix released

  A security firm said a Citrix ADC and Citrix Gateway vulnerability could affect more than 80,000 companies. Immediate action was recommended, but the holidays might have complicated things.

• January 06, 2020 06 Jan'20

  Pressure grows on HR to improve talent retention, hiring

  Training is a high priority for technical talent, but training budgets rise and fall with the labor market, according to data from the Society for Information Management.

• January 03, 2020 03 Jan'20

  Will Microsoft's Edge start a new browser war?

  Analysts say the new browser fight between Google and Microsoft could be about the future of work, as enterprises increasingly move to web applications.

• January 03, 2020 03 Jan'20

  SAP Data Hub opens predictive possibilities at Paul Hartmann

  When medical supply firm Paul Hartmann AG tested a supply chain analysis system built on SAP Data Hub, it found that it could predict demand better than the company's sales team.

• January 02, 2020 02 Jan'20

  Box vs. Dropbox outages in 2019

  In this infographic, we present a timeline of significant service disruptions in 2019 for Box vs. Dropbox.

• December 23, 2019 23 Dec'19

  HR vendors to watch in 2020

  Analysts make note of some of the HR vendors to watch in 2020. Their recommendations cover a spectrum of HR needs and services. Many of the vendors are small and still niche.

• December 23, 2019 23 Dec'19

  4 cloud UC partnerships to watch in 2020

  In 2020, partnerships between cloud UC vendors will help shape the market. Here are four key relationships to watch next year.

• December 23, 2019 23 Dec'19

  Office 365 vs. G Suite: Google embraces UC to rival Microsoft

  It's a battle that's been playing out for years: Office 365 vs. G Suite. In 2020, Google will enhance its UC offerings as it continues to chase Microsoft.

• December 23, 2019 23 Dec'19

  Customer data platform tools top priority list for big vendors

  CDPs, which unify marketing, sales and customer service data in real time, became a huge priority for Salesforce, Microsoft, SAP, Adobe and Oracle in 2019. Read about what's next for 2020.

• December 20, 2019 20 Dec'19

  Affect recognition technology in crosshairs of Illinois lawmaker

  The Illinois lawmaker who authored the first AI hiring bill has another in the works. This time, he's focused on the use of AI to identify emotions, or affect recognition.

• December 20, 2019 20 Dec'19

  Windows 10 issues continue with Autopilot update

  Microsoft recently rolled out a Windows 10 update to general users that was intended only for Autopilot-configured machines. After past issues, are users comfortable with Windows OS updates?

• December 19, 2019 19 Dec'19

  Citrix brings Workspace and micro apps to Google Cloud

  Citrix Workspace is now generally available on Google Cloud, including access to micro apps that make it easier for IT to deliver a more streamlined user experience.

• December 19, 2019 19 Dec'19

  Microsoft Teams, consumer Skype interoperability launches in January

  The upcoming integration between Microsoft Teams and consumer Skype will let users of each app message and call one another.

• December 16, 2019 16 Dec'19

  Deloitte launches Adobe Experience Platform accelerator

  Deloitte-Adobe global joint strategic partnership for Adobe CDP deployments adds AI tools for Deloitte clients to measure customer experience on standard metrics.

• December 16, 2019 16 Dec'19

  5 end-user computing trends for 2020

  With Windows 7 coming to an end and more businesses developing cloud strategies, 2020 is set to bring end-user computing changes for IT. Here are five trends to watch.

• December 16, 2019 16 Dec'19

  Episerver expands B2B e-commerce footprint with Insite acquisition

  Episerver's latest purchase expands its DX platform. It follows a trend of web CMS companies moving into territory dominated by Oracle, Salesforce, Adobe, Microsoft and SAP.

• December 13, 2019 13 Dec'19

  MS Unveils New Win10 Icon and More

  In a blog post to medium.com, CVP Jon Friedman talks about MS unveils new Win10 icon and the general icon redesign effort behind it all. Great stuff!

• December 13, 2019 13 Dec'19

  Qualtrics XM adds mobile, AI, information governance

  SAP's influence is reflected in some new features Qualtrics revealed in its XM customer and employee experience measurement platform.