News

News

• November 13, 2019 13 Nov'19

  Slack services partners to help vendor target enterprises

  Slack services partners will help the vendor's largest customers build integrations, train employees and develop migration strategies.

• November 13, 2019 13 Nov'19

  Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.

• November 13, 2019 13 Nov'19

  Acquia, Drupal founder Dries Buytaert on open source, Vista, CDPs

  Acquia and Drupal founder Dries Buytaert discusses his company's move into marketing automation, CDPs and what's next after Vista Equity Partners' billion-dollar investment in Acquia.

• November 13, 2019 13 Nov'19

  Kronos introduces its latest time clock, Kronos InTouch DX

  The newly launched time clock integrates with Workforce Dimensions, Kronos' workforce management suite, providing real-time updates to managers and employees.

• November 13, 2019 13 Nov'19

  Jamf Protect offers visibility, protection for macOS admins

  Jamf Protect, the new endpoint security software announced at JNUC 2019, provides organizations with a native macOS tool that takes a kernel-less approach to macOS security.

• November 12, 2019 12 Nov'19

  New Acquia Drupal tools show open source loyalty post-Vista deal

  Acquia, recently acquired by Vista Equity Partners, remains committed to Drupal and moves deeper into the CX space with tools for e-commerce and marketing automation.

• November 11, 2019 11 Nov'19

  OpenText's Carbonite acquisition expands its cloud portfolio

  OpenText acquires Carbonite, a vendor in cloud-based data protection and backup, disaster recovery and end-point security.

• November 11, 2019 11 Nov'19

  ADP DataCloud makes its data easier to use

  ADP DataCloud has an upgrade that includes what it calls 'mashup' capabilities. This will make it easier for customers to overlay business data and use third-party systems, such as Tableau.

• November 11, 2019 11 Nov'19

  Upland Software extends its portfolio with CRO tool Altify

  Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem.

• November 07, 2019 07 Nov'19

  Cisco enhances Webex Teams meetings, expands PBX support

  Cisco has brought the full feature set of Webex Meetings into Webex Teams. The vendor is also releasing new collaboration devices, including a desk monitor.

• November 07, 2019 07 Nov'19

  Small customer data platforms fend off big tech with service, features

  With Microsoft, Oracle and Adobe releasing customer data platforms, to be followed by Salesforce and SAP, small CDPs defend their turf with more features, better service and pricing

• November 07, 2019 07 Nov'19

  Salesforce CMS: Users can publish without leaving platform

  Catering to small and midsize customers, Salesforce remixes and upgrades existing features to form a content management system for users to broadcast content to customers.

• November 06, 2019 06 Nov'19

  With Scout, Workday acquisition strategy takes shape

  Workday's planned acquisition of Scout RFP, a sourcing and procurement platform, says one thing to analysts: It is pushing to become a full-service ERP vendor.

• November 06, 2019 06 Nov'19

  Microsoft Teams adds private channels, room appliances

  After the vendor unexpectedly delayed their launch in September, Microsoft Teams private channels are now rolling out to all customers.

• November 06, 2019 06 Nov'19

  Inboundgeo Marketing Suite introduces new direct mail tool

  Clients' website visitors can receive direct mail with customized content within 72 hours of their visits with the new Content Derived Filtering tool, according to the company.

• November 06, 2019 06 Nov'19

  Impact of HR automation shows up in data and surveys

  Recruiters are taking on more strategic roles, thanks in part to automation tools. But HR departments are facing another trend: declining budgets.

• November 05, 2019 05 Nov'19

  Microsoft, Cisco partner on cloud UC interoperability

  Microsoft and Cisco unveiled an alliance this week for better interoperability between their cloud UC products.

• November 05, 2019 05 Nov'19

  Microsoft Endpoint Manager marries SCCM and Intune device management

  Organizations will be able to use one console to view and manage devices from SCCM and Intune. Other new Microsoft 365 dashboards could help IT teams better communicate.

• November 05, 2019 05 Nov'19

  SharePoint, OneDrive cloud migrations get easier

  Moving to SharePoint Online and OneDrive may get simpler with new migration tools. Plus, new features in the cloud services aim to entice IT.

• November 04, 2019 04 Nov'19

  Microsoft Power Platform adds chatbots; Flow now Power Automate

  Microsoft changes name of Flow to Power Automate, adds virtual agents to Power Platform among host of robotic process automation tools in latest release.

• November 01, 2019 01 Nov'19

  Adobe digital experience platform adds small businesses offerings

  Adobe is reaching out to small businesses with expansions to its product portfolio, which include Magento Commerce, Marketo Engage and Adobe Analytics Foundation among others.

• November 01, 2019 01 Nov'19

  Employee activism, from composting to protests, is an HR issue

  Employee activism may be giving rise to 'green teams' or formal sustainability efforts. The development can be a positive opportunity for employees and provide payback in terms of employee engagement.

• November 01, 2019 01 Nov'19

  Vonage Meetings rounds out vendor's cloud portfolio

  A new video conferencing app, Vonage Meetings, will provide alternative to Amazon Chime for Vonage's cloud UC customers.

• November 01, 2019 01 Nov'19

  Microsoft self-service policy for Office 365 raises concerns

  Microsoft will allow end users to make certain purchases in Power Platform. Office 365 admins should know what this entails and how it will affect them.

• October 31, 2019 31 Oct'19

  New telephony controls coming to Microsoft Teams admin center

  More controls are coming to the Microsoft Teams admin center, but enterprises will have to wait a bit longer for the large-scale configuration tools they need.

• October 30, 2019 30 Oct'19

  Salesforce Trailhead to roll out live training videos

  By year's end, Salesforce will unveil a new set of live and on-demand video training classes to give users a new way to earn Trailhead badges and certifications.

• October 30, 2019 30 Oct'19

  Public sector's customer experience strategies analyzed, ranked

  Some U.S. government agencies use technology to earn high marks for CX. Others need improvement in areas that corporate marketing teams can learn from.

• October 29, 2019 29 Oct'19

  Salesforce Financial Services Cloud adds mortgage tools

  Salesforce pushes deeper into financial services with tools to make mortgage data collection easier, and to find upsell opportunities for customers looking for home loans.

• October 29, 2019 29 Oct'19

  Epicor cloud, on-premises ERP get equal treatment

  Epicor upgraded its platform, and the improvements are available to both cloud and on-premises ERP users. The upgrade takes advantage of Microsoft Azure technologies.

• October 28, 2019 28 Oct'19

  Coda launches next version of project management app

  Coda 2.0 includes updates to design, a smoother performance, more organizational tools and new features to secure documents, such as locking and permissions.

• October 25, 2019 25 Oct'19

  Unit4 ERP software aims to prioritize people experience

  Unit4 promises to deliver features including the ability to self-drive, automate repetitive administrative tasks, integrate third-party applications and add customer extensions.

• October 25, 2019 25 Oct'19

  New AI laws could impact how HR operates

  Federal, state and local governments are turning its attention to the use of AI in all aspects of life. This includes how HR is using automated decision support systems.

• October 25, 2019 25 Oct'19

  UCaaS vendor Intermedia adds Telax CCaaS to portfolio

  Intermedia, cloud-based unified communications vendor, has added CCaaS to its portfolio through its acquisition of Telax.

• October 24, 2019 24 Oct'19

  Salesforce email marketing gets Einstein AI infusion

  Salesforce adds Einstein AI features to email marketing tools to find images and keywords and provide keyword analysis to help email campaigns succeed.

• October 24, 2019 24 Oct'19

  New small business ERP delivers SAP Business One alternative

  SMBs in search of an affordable ERP app can look to Priority Zoom a cloud-based platform designed to help small and medium-sized businesses manage each phase of the sales cycle.

• October 24, 2019 24 Oct'19

  Microsoft acquires Mover.io to ease OneDrive migrations

  Microsoft's Mover.io acquisition signals a fresh push to get legacy on-premises SharePoint users, as well as Box and DropBox subscribers, on to its OneDrive file-sharing cloud.

• October 24, 2019 24 Oct'19

  Google hires former Microsoft Office exec to run G Suite

  Google has hired Javier Soltero, a former corporate vice president in charge of Outlook, Office and Cortana at Microsoft, to run G Suite.

• October 24, 2019 24 Oct'19

  Southwest Airlines upgrades its internal mobility

  Southwest Airlines wants to improve its internal hiring. It is now applying external recruiting practices internally in the hopes of growing employee awareness of new jobs.

• October 23, 2019 23 Oct'19

  Rent the Runway CEO discusses IT challenges, CX strategy

  Rent the Runway CEO Jennifer Hyman shares the company's CX strategy, describes its customer data collection and use, and addresses recent IT upgrade challenges.

• October 23, 2019 23 Oct'19

  Ex-Salesforce exec Bob Stutz takes the reins of SAP C/4HANA

  Ex-Salesforce Marketing Cloud CEO Bob Stutz, known for jump-starting stagnating CRM and CX software at Siebel, Microsoft and SAP, returns to SAP to bolster C/4HANA CX cloud.

• October 23, 2019 23 Oct'19

  SAP's McDermott joins ServiceNow to push enterprise growth

  SAP's Bill McDermott will take over as ServiceNow CEO, replacing John Donahoe, in a move that analysts say could take the fast-growing ITSM vendor in new product directions.

• October 23, 2019 23 Oct'19

  Developers get new tools to improve Slack integrations

  Developers are getting new tools for building Slack integrations that are easy to access and use.

• October 22, 2019 22 Oct'19

  Digital experience projects balance CX, data privacy concerns

  Users want hyper-personalized, convenient experiences when they shop or stay at hotels, but brands must balance the thin line between convenience and invasion of privacy.

• October 22, 2019 22 Oct'19

  Alfresco Software acquires SAP connector company Pernexas

  The acquisition aims to make gaining new customers easier by providing another option to SAP customers looking for a cloud-native platform that can support SAP implementations.

• October 22, 2019 22 Oct'19

  Adobe updates Magento Commerce, adds Amazon and Azure hooks

  Adobe continues to support Magento Open Source but adds Azure support and AI tools only to the commercial version of the vendor's e-commerce platform.

• October 21, 2019 21 Oct'19

  SAP launches Qualtrics CoreXM customer research tools

  SAP renames Qualtrics Research Core Qualtrics CoreXM and adds AI, enterprise analytics, dashboard tools and admin controls for data access.

• October 18, 2019 18 Oct'19

  Microsoft CDP pricing might prove attractive to midsize retailers

  With entry-level pricing of $1,500 a month, the new Microsoft CDP could attract midsize retailers.

• October 18, 2019 18 Oct'19

  Acumatica cloud ERP, IFS systems fit together well

  Acumatica and IFS share a similar manufacturing ERP industry focus but target different markets. In this Q&A, Acumatica CEO Jon Roskill explains how the vendors are working to integrate systems and services.

• October 17, 2019 17 Oct'19

  WebPurify launches profanity filter for memes and images

  WebPurify has launched a beta of its Optical Character Recognition Profanity Filter Service to identify and block profane images on sites and apps with user-generated content.

• October 17, 2019 17 Oct'19

  A backlash emerges over automated interviewing

  Illinois may have adopted the nation's first automated hiring law, which will take effect Jan 1. The law is likely to become a template for other states interested in regulating the use of automated interviewing.

• October 17, 2019 17 Oct'19

  Zoom helps launch video conferencing hardware startup Neat

  Neat will design video conferencing hardware exclusively for Zoom, which has invested in the startup and was involved in early discussions regarding its formation.

• October 17, 2019 17 Oct'19

  Zoom Phone takes center stage at Zoomtopia 2019

  Zoom is increasingly positioning Zoom Phone as a core part of its portfolio and a service that every kind of business should consider.

• October 16, 2019 16 Oct'19

  Poly Studio X Series natively runs Zoom video app

  The Poly Studio X Series will natively run the Zoom video app at launch, with additional partnerships with online meetings vendors planned in the coming months.

• October 14, 2019 14 Oct'19

  Adobe's Marketo-Magento staff merger reveals midmarket push

  Adobe positions itself for the midmarket in the year following the acquisitions of marketing automation platform Marketo and e-commerce platform Magento.

• October 14, 2019 14 Oct'19

  Voss upgrades migration to unified communications software

  In an effort to ease the switch from legacy telephone systems to a more modern unified communications platform, Voss has launched its latest UC software, M2UC.

• October 11, 2019 11 Oct'19

  New Mitel CEO Mary McDowell says sale is possible, but not soon

  In a move that took analysts by surprise, Mary McDowell replaced longtime chief Richard McBee as Mitel CEO -- a possible sign the company's owner is looking to sell.

• October 10, 2019 10 Oct'19

  RPA basics: What it is, benefits, downsides, use cases

  Robotic process automation may be able to help your business, but first you need to understand what it is and what it can and cannot do. IFS VP of AI and RPA shares his take.

• October 10, 2019 10 Oct'19

  Walmart, FedEx make case for VR training

  The payback from virtual training may be improved retention and shorter training times. An hour-long training period can be reduced to 10 minutes, in some cases, says Walmart.

• October 10, 2019 10 Oct'19

  Calabrio rolls out contact center self-scheduling technology

  The new technology aims to enable flexibility in scheduling for contact center agents and to reduce managers' workloads in monitoring and requests handling.

• October 10, 2019 10 Oct'19

  Salesforce Lightning Order Management boosts e-commerce

  Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.

• October 09, 2019 09 Oct'19

  IFS acquires Astea in bid for FSM market consolidation

  The acquisition not only opens IFS up to a broader customer base, but also consolidates the field service management market during a time of growth and increased competition.

• October 09, 2019 09 Oct'19

  Workplace by Facebook enhances video calling, hits 3M paid users

  Facebook will soon integrate Workplace by FB with its Portal video calling devices.

• October 08, 2019 08 Oct'19

  New website helps identify use cases for Salesforce AI

  Einstein's Guide to AI Use Cases is designed to help people identify use cases and Salesforce products for AI in different industries by determining which KPI is most important.

• October 07, 2019 07 Oct'19

  Apple contact center chat adds rich media, improved UX

  The latest iOS update streamlines access for Apple Business Chat from any clickable phone number. Learn why business messaging is gaining popularity in the contact center space.

• October 04, 2019 04 Oct'19

  Avaya-RingCentral partnership to bring UCaaS to legacy customers

  Avaya, RingCentral will partner to sell UCaaS to Avaya's legacy customers, a blockbuster deal that unites rival UC vendors.

• October 04, 2019 04 Oct'19

  Poly integrates UC headsets with Amazon Alexa, Tile

  Poly has integrated its UC headsets with Amazon Alexa after adding the AI voice assistant to its Trio conference room phones earlier this year.

• October 04, 2019 04 Oct'19

  Ford's approach to employee activism: Listening

  Ford is asking for feedback from employees in an effort to develop its corporate culture. Doing so has led to new ways of measuring how employees feel about the firm.

• October 03, 2019 03 Oct'19

  Attrition reduction efforts advance, deliver results

  It's not just recruiting that's getting all the attention in HR. Attrition reduction strategies are gaining ground, as are efforts to improve health and wellness.

• October 03, 2019 03 Oct'19

  Infor positions CloudSuite ERP as alternative to S/4HANA

  Infor's Rod Johnson, general manager and head of Americas, said the company is focused on two things: getting its customers to the cloud faster and helping its customers get more value out of their investments.

• October 03, 2019 03 Oct'19

  Box cloud content management adds PDF tools, boosts security

  Box partners with Adobe in releasing a new set of PDF tools that can be used within Box's content management cloud to enable electronic signatures and document archives.

• October 03, 2019 03 Oct'19

  Zendesk Sell apps marketplace extends Sunshine CRM platform

  Zendesk's Sunshine CRM gets an apps marketplace built on its Sell sales force automation platform, adapted from the 2018 acquisition of FutureSimple's Base.

• October 03, 2019 03 Oct'19

  BlueJeans Network to release add-on for meeting productivity

  BlueJeans Network will release an add-on later this month to let users capture highlights during video meetings.

• October 02, 2019 02 Oct'19

  Hiring algorithms prove beneficial, but also raise ethical questions

  AI-capable tools in recruiting are being adopted by large users, such as Hilton and Delta Air Lines. The tools can cut recruiting time and costs, but they also raise questions about how to vet them.

• October 02, 2019 02 Oct'19

  Shutterstock adds new features to content creation platform

  The updates to Shutterstock Custom accommodate social media campaign demands and include the ability to generate assets to increase engagement and e-commerce purchases.

• October 01, 2019 01 Oct'19

  LogMeIn slashes GoToMeeting prices amid UI overhaul

  LogMeIn cut GoToMeeting prices roughly in half for premium tiers and overhauled the video conferencing app's user interface to focus on video, rather than content sharing.

• September 30, 2019 30 Sep'19

  Windows Virtual Desktop is generally available

  Microsoft released Windows Virtual Desktop to the general public, which is likely to have significant effects on the VDI market. Learn why, and what the service offers.

• September 30, 2019 30 Sep'19

  OpenText's Mark Barrenechea talks Google, AI, future of CMS

  OpenText CEO talks about the company's future, how AI changes everything, his acquisition philosophy and how to keep a tech company relevant as it moves into its third decade.

• September 27, 2019 27 Sep'19

  Avaya cloud offering ReadyNow expands internationally

  A partnership with IBM will help expand the reach of Avaya cloud offerings internationally. Avaya is bringing its ReadyNow product to Europe, Africa and Asia.

• September 26, 2019 26 Sep'19

  Inforum 2019 focuses on ease of deployment and intelligent ERP

  Infor talked up AI, machine learning and embedded RPA as intelligent tools that will help make ERP projects more successful. But do customers need features like these?

• September 26, 2019 26 Sep'19

  New bundle pairs Cisco security products with Webex Teams

  Businesses now have the option of purchasing a bundle of Cisco security products to prevent data loss and block viruses while using the messaging app Webex Teams.

• September 26, 2019 26 Sep'19

  New Salesforce clouds focus on manufacturing, consumer goods

  Following the success of the Health Cloud, Salesforce is releasing new industry-specific cloud services for the manufacturing and consumer goods sectors.

• September 25, 2019 25 Sep'19

  Alfresco cloud services aimed at business customers

  Alfresco toes the line of open-source lineage while wooing new business customers with a suite of tools simplifying workflow customization as well as managed services.

• September 25, 2019 25 Sep'19

  At Inforum 2019, Infor takes aim at SAP

  Infor wants to take SAP head-on. At Inforum 2019, Infor executives described SAP's push to migrate customers to SAP S/4HANA by 2025 as an opportunity to do just that.

• September 24, 2019 24 Sep'19

  MyPayrollHR arrest brings relief, but few answers

  The FBI arrested MyPayrollHR's Michael Mann this week, bringing relief but not answers to its customers. Some of the victims are still working on restoring lost funds.

• September 24, 2019 24 Sep'19

  Microsoft challenges Amazon with Dynamics 365 Commerce

  Microsoft broadens Dynamics 365 retail apps suite by introducing an e-commerce platform, as well as tools to track product data and intermingle physical and online retail data.

• September 24, 2019 24 Sep'19

  Salesforce rolls out new security add-on for Quip

  The new security add-on, called Quip Shield, offers encryption and customization capabilities tailored to companies' specific security and compliance needs.

• September 23, 2019 23 Sep'19

  Icelandair turns to headless CMS to improve CX

  The right CMS makes a big difference for CX, so Icelandair moved off its on-premises content server to a headless CMS – with one layover on a cloud CMS that wasn't quite right.

• September 20, 2019 20 Sep'19

  Microsoft 365 Business update targets nonprofits

  Microsoft announced this month that it is releasing new updates and offerings for nonprofits, addressing concerns customers had over cost, cybersecurity and user training.

• September 20, 2019 20 Sep'19

  Gartner video conferencing Magic Quadrant highlights remote work

  Video meetings are increasingly important as the workforce grows more distributed and joins meetings from personal devices, according to the 'Magic Quadrant for Meeting Solutions.'

• September 20, 2019 20 Sep'19

  Cisco brings Webex Teams messaging to UC-One SaaS

  Cisco has integrated UC-One SaaS with the cloud messaging engine of Webex Teams. The vendor has also brought Webex Calling to its cloud contact center offering.

• September 20, 2019 20 Sep'19

  Oracle strengthens autonomous cloud positioning

  Oracle announced a host of new features for EPM, ERP and HCM clouds, including machine learning OCR and new jobs for the Oracle bot, and a new UX.

• September 19, 2019 19 Sep'19

  8x8 Video Meetings replaces outdated offering in X Series

  8x8 used its Jitsi acquisition to build a new video meetings platform based on WebRTC. The vendor also released in beta software to manage video endpoints in conference rooms.

• September 18, 2019 18 Sep'19

  Sigfox network provides cheap, efficient connectivity for IoT

  IoT applications for manufacturing and supply chain don't require 5G networks to send small packets of data. Sigfox believes they're better suited for a 0G network.

• September 18, 2019 18 Sep'19

  SuccessFactors customers to see big Qualtrics impact

  SuccessFactors is rethinking its HCM suite as it works to integrate Qualtrics into its applications. But HR managers are concerned about more than 'X' and 'O' data.

• September 18, 2019 18 Sep'19

  Oracle CDP moves beyond marketing data

  As digital advertising and marketing leaders dig in on the importance of the CDP, others aren't so sure they need yet another tool to support and secure customer data.

• September 18, 2019 18 Sep'19

  Launch of private channels in Microsoft Teams delayed

  Microsoft Teams users will have to wait a bit longer for access to private channels. The vendor now says the long-awaited feature won't launch for all customers until early November.

• September 18, 2019 18 Sep'19

  Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.

• September 18, 2019 18 Sep'19

  Salesforce search about to get smarter with Einstein AI

  Salesforce will add Einstein AI to its cloud search functionality in hopes of better assessing context, personalization and reducing false hits for end-user queries.

• September 17, 2019 17 Sep'19

  Oracle CX Unity goes live, adds voice to digital assistant

  As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.

• September 17, 2019 17 Sep'19

  Oracle ERP Cloud expands its digital assistants

  The Oracle ERP Cloud is increasing its use of digital assistants. These systems will interact with AI-type systems to help move the conversation along.